NHS Ayrshire & Arran
Infrastructure Engineer (Customer Support)
NHS Ayrshire & Arran, Headquarters, Kentucky, United States
Overview
We are looking for highly motivated individuals to join NHS Lanarkshire’s Digital Services and be part of a bold transformation in health and care. With significant new investment and commitment to delivering the NHS Lanarkshire Digital Strategy 2023-2028, we are expanding our team to drive innovation, develop digital infrastructure across the Board, and improve outcomes for patients and staff.
With roles available across our Digital Operations, Transformation and Strategy & Governance Teams, the successful candidates will help drive service improvement across NHS Lanarkshire’s Acute, Community, and Corporate Services.
If you are interested in our new roles, please contact the hiring manager for more information. We look forward to hearing from you!
The Role To provide technical support to all areas relating to IT Infrastructure.
The post holder will support the IT Infrastructure systems in providing technical input for the implementation and support of all computer systems within the remit of IT Infrastructure.
The post holder will work together with colleagues and users in NHSL and other external agencies to provide technical support for all desktop hardware and software.
Qualifications & Requirements The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
The post holder should preferably have experience in a health service environment.
The post holder may be required to participate in the eHealth on‑call support service which provides first line support for 24/7 IT systems in NHSL.
Technical Skills
MS Windows Operating Systems
MS TCP/IP networking protocols and management
MS Office
Remote desktop support software
Desktop Management suites
Security backup applications
PC hardware diagnostic tools
Basic network fault diagnostic tools
Soft Skills
Planning and organisation
Ability to manage workload, prioritise and assist in the completion of routine and project workloads
Strong organisational skills
Communication
Proven skills of empathy with staff
Strong documentation skills
Ability to absorb and retain information quickly
Ability to communicate technical solutions in a user‑friendly language to non‑technical staff
Excellent customer service orientation
Teamwork
Demonstrate ability to work effectively in a team with both technical and user colleagues
Contract Type Permanent, Full time, 37 hours
Location & Working Pattern This role will be based in Digital Operations within Kirklands - NHSL Headquarters. The working pattern for this role: To be confirmed. Applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Contact & Application Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on Derek.Agnew@lanarkshire.scot.nhs.uk. For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on adnan.saddique@lanarkshire.scot.nhs.uk (please remember to include the job title and reference number in your email).
Benefits
Minimum of 27 days annual leave increasing with length of service
Minimum of 8 days of public holidays
Membership of NHS Pension Scheme, with life insurance benefits
Paid sick leave increasing with length of service
Occupational health services
Employee counselling services
Work‑life balance policies and procedures
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With roles available across our Digital Operations, Transformation and Strategy & Governance Teams, the successful candidates will help drive service improvement across NHS Lanarkshire’s Acute, Community, and Corporate Services.
If you are interested in our new roles, please contact the hiring manager for more information. We look forward to hearing from you!
The Role To provide technical support to all areas relating to IT Infrastructure.
The post holder will support the IT Infrastructure systems in providing technical input for the implementation and support of all computer systems within the remit of IT Infrastructure.
The post holder will work together with colleagues and users in NHSL and other external agencies to provide technical support for all desktop hardware and software.
Qualifications & Requirements The post holder will be educated to or operating at degree level in a relevant IT discipline and have experience in a desktop related support role within an Information Technology Department.
In addition, the post holder should preferably have additional technical training and certification in relevant technical skills and products.
The post holder should preferably have experience in a health service environment.
The post holder may be required to participate in the eHealth on‑call support service which provides first line support for 24/7 IT systems in NHSL.
Technical Skills
MS Windows Operating Systems
MS TCP/IP networking protocols and management
MS Office
Remote desktop support software
Desktop Management suites
Security backup applications
PC hardware diagnostic tools
Basic network fault diagnostic tools
Soft Skills
Planning and organisation
Ability to manage workload, prioritise and assist in the completion of routine and project workloads
Strong organisational skills
Communication
Proven skills of empathy with staff
Strong documentation skills
Ability to absorb and retain information quickly
Ability to communicate technical solutions in a user‑friendly language to non‑technical staff
Excellent customer service orientation
Teamwork
Demonstrate ability to work effectively in a team with both technical and user colleagues
Contract Type Permanent, Full time, 37 hours
Location & Working Pattern This role will be based in Digital Operations within Kirklands - NHSL Headquarters. The working pattern for this role: To be confirmed. Applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.
Contact & Application Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on Derek.Agnew@lanarkshire.scot.nhs.uk. For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on adnan.saddique@lanarkshire.scot.nhs.uk (please remember to include the job title and reference number in your email).
Benefits
Minimum of 27 days annual leave increasing with length of service
Minimum of 8 days of public holidays
Membership of NHS Pension Scheme, with life insurance benefits
Paid sick leave increasing with length of service
Occupational health services
Employee counselling services
Work‑life balance policies and procedures
#J-18808-Ljbffr