NHS Ayrshire & Arran
Senior Application Support Analyst
NHS Ayrshire & Arran, Headquarters, Kentucky, United States
Overview
Senior Application Support Analyst role at NHS Ayrshire & Arran. We are looking for highly motivated individuals to join NHS Lanarkshire’s Digital Services as part of a bold transformation in health and care. Roles available across the Digital Operations, Transformation and Strategy & Governance Teams to drive service improvement across NHS Lanarkshire’s Acute, Community, and Corporate Services. If you are interested in our new roles, please contact the hiring manager for more information. We look forward to hearing from you! The Role To provide application support for key eHealth based systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. The work of the post holder will be directed by the direct line manager of the team. The post holder will be responsible for day to day maintenance of eHealth systems, to troubleshoot technical problems and provide technical reports in respect of system performance to the direct line manager of the team. The post holder will have supervisory responsibility for other staff involved in these activities. The post holder will provide advice and support to the users who use a service supported by eHealth. The post holder will provide a point of contact for eHealth for service related matters. The post holder may have to provision services for support. NHS Lanarkshire Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services, Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. What we'll need you to bring
The post holder will have to work with a large range of complex computer hardware including: Standalone servers Blade centre technology Storage area networks High availability technology Network devices The post holder as a technical leader will have a responsibility for the maintenance and daily operational performance of this complex equipment ensuring that it’s operating effectively for all staff. The post holder will be required to use a PC and printer as part of their daily duties. The post holder is expected to have a comprehensive knowledge of IT hardware in respect of desktop PC and Printer and server equipment. The post holder is required to use a mobile phone. The post requires that the holder has knowledge of basic electrical safety rules. The post holder will use a computer tool kit. Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence. It would be great if you also have Qualified in an IT related subject Proven track record in the support of TCP/IP networks and MS Windows server operating systems Detailed knowledge in the management and support techniques required to maintain Microsoft products that include operating systems and SQL Server as well as the MS Office suite of applications Working knowledge of Microsoft Active Directory Ability to work as a team player as well as on own initiative to achieve targets set by the IT Helpdesk or IT Management Ability to work under pressure and to fixed time scales Excellent communication and inter-personal skills May be required to participate on department on-call rota Contract type
Permanent Working pattern
Full time 37 hours Location
This role will be based in Digital Operations within Kirklands - NHSL Headquarters. The working pattern for this role To be confirmed. Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations. Contact and applications
Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on Derek.Agnew@lanarkshire.scot.nhs.uk. For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on adnan.saddique@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email). Benefits
NHS Lanarkshire has a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page. Some of NHS Lanarkshire’s Benefits Include: A minimum of 27 days annual leave increasing with length of service A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits Paid sick leave increasing with length of service Occupational health services Employee counselling services Work-life Balance policies and procedures For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
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Senior Application Support Analyst role at NHS Ayrshire & Arran. We are looking for highly motivated individuals to join NHS Lanarkshire’s Digital Services as part of a bold transformation in health and care. Roles available across the Digital Operations, Transformation and Strategy & Governance Teams to drive service improvement across NHS Lanarkshire’s Acute, Community, and Corporate Services. If you are interested in our new roles, please contact the hiring manager for more information. We look forward to hearing from you! The Role To provide application support for key eHealth based systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. The work of the post holder will be directed by the direct line manager of the team. The post holder will be responsible for day to day maintenance of eHealth systems, to troubleshoot technical problems and provide technical reports in respect of system performance to the direct line manager of the team. The post holder will have supervisory responsibility for other staff involved in these activities. The post holder will provide advice and support to the users who use a service supported by eHealth. The post holder will provide a point of contact for eHealth for service related matters. The post holder may have to provision services for support. NHS Lanarkshire Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services, Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas. What we'll need you to bring
The post holder will have to work with a large range of complex computer hardware including: Standalone servers Blade centre technology Storage area networks High availability technology Network devices The post holder as a technical leader will have a responsibility for the maintenance and daily operational performance of this complex equipment ensuring that it’s operating effectively for all staff. The post holder will be required to use a PC and printer as part of their daily duties. The post holder is expected to have a comprehensive knowledge of IT hardware in respect of desktop PC and Printer and server equipment. The post holder is required to use a mobile phone. The post requires that the holder has knowledge of basic electrical safety rules. The post holder will use a computer tool kit. Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence. It would be great if you also have Qualified in an IT related subject Proven track record in the support of TCP/IP networks and MS Windows server operating systems Detailed knowledge in the management and support techniques required to maintain Microsoft products that include operating systems and SQL Server as well as the MS Office suite of applications Working knowledge of Microsoft Active Directory Ability to work as a team player as well as on own initiative to achieve targets set by the IT Helpdesk or IT Management Ability to work under pressure and to fixed time scales Excellent communication and inter-personal skills May be required to participate on department on-call rota Contract type
Permanent Working pattern
Full time 37 hours Location
This role will be based in Digital Operations within Kirklands - NHSL Headquarters. The working pattern for this role To be confirmed. Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations. Contact and applications
Please contact Derek Agnew, Application Manager (Clinical Support & Regional/National) on Derek.Agnew@lanarkshire.scot.nhs.uk. For enquiries regarding the application form or recruitment process, please contact Adnan Saddique, Recruitment Administrator on adnan.saddique@lanarkshire.scot.nhs.uk (Please remember to include the job title and reference number in your email). Benefits
NHS Lanarkshire has a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page. Some of NHS Lanarkshire’s Benefits Include: A minimum of 27 days annual leave increasing with length of service A minimum of 8 days of public holidays Membership of NHS Pension Scheme, with life insurance benefits Paid sick leave increasing with length of service Occupational health services Employee counselling services Work-life Balance policies and procedures For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.
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