Target
Overview
The pay range per hour is $21.75 - $37.00. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
Role overview : The role of the Service and Engagement Team Leader can provide you with the skills and experience of :
Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
Guest engagement; problem solving and resolution
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
Leading a team of hourly team members; including interviewing, developing, coaching, evaluating and retaining talent
Typical day : As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
Lead and demonstrate a culture of executing best practices in onboarding and learning; close skill gaps through development, coaching and team interactions.
Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload to deliver on store sales goals, guest engagement and troubleshoot opportunities as needed.
Support Target Loyalty Programs to educate and promote the suite of benefits, features and offerings that reward guests and enhance their shopping experience.
Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
Engage in consistent, meaningful development conversations throughout the career path.
Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management on Service and Engagement behaviors.
Respond quickly to guest concerns by de-escalating the situation and ensuring your team resolves or addresses guest concerns.
Ensure your team stays up-to-date on upcoming major promotions, brand launches and events.
Evaluate candidates for open positions and develop a guest-centric team.
Work a schedule that aligns to guest and business needs, including early morning, evening, closing, overnight shifts, holidays and weekends.
Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all applicable laws.
Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable to this commitment.
Lead and demonstrate a safety culture by modeling safe behaviors, identifying and correcting hazards, and reporting injuries timely.
Model creating a welcoming experience by greeting guests and helping solve their specific needs.
Lead by thanking guests and letting them know we’re happy they chose to shop at Target.
Model the execution of physical security processes to enhance in-store security culture and support merchandise protection strategies across the total store as directed by best practices.
Follow safety and security training and processes as applicable.
Address all store emergency and compliance needs.
All other duties based on business needs.
WHAT WE ARE LOOKING FOR This may be the right job for you if:
You enjoy interacting and helping others, including guests and fellow team members.
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is
that we have some amazing training to teach you everything you need to know to be a Service and Engagement Team Leader. But there are a few skills you should have from the start:
High school diploma or equivalent
Must be at least 18 years of age or older
Previous retail experience preferred, but not required
Lead and hold others accountable
Ability to communicate on multiple frequency devices, operate handheld scanners and other technology as directed. Work independently and as part of a team
Manage workload and prioritize tasks independently and with a team
Welcoming and helpful attitude
Effective communication skills
Capability to stay focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Basic expectations
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations and oversee cash office processes as needed
Scan, handle and move merchandise safely, including lifting up to 10 pounds frequently and up to 44 pounds occasionally without assistance
Climb ladders as needed
Flexible schedule (nights, weekends, holidays) and reliable attendance
Ability to work in varying temperatures and conditions for duties such as Drive-Up and carryout
Ability to remain mobile for the duration of a shift
Benefits Eligibility Please visit the following for benefits eligibility information: https://tgt.biz/BenefitsForYou_C
Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests will not be addressed through this channel.
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The pay range per hour is $21.75 - $37.00. Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits. ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
Role overview : The role of the Service and Engagement Team Leader can provide you with the skills and experience of :
Guest service fundamentals, experience building a guest first team culture and driving loyalty programs
Guest engagement; problem solving and resolution
Retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
Leading a team of hourly team members; including interviewing, developing, coaching, evaluating and retaining talent
Typical day : As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Lead a team of Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
Lead and demonstrate a culture of executing best practices in onboarding and learning; close skill gaps through development, coaching and team interactions.
Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload to deliver on store sales goals, guest engagement and troubleshoot opportunities as needed.
Support Target Loyalty Programs to educate and promote the suite of benefits, features and offerings that reward guests and enhance their shopping experience.
Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
Engage in consistent, meaningful development conversations throughout the career path.
Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management on Service and Engagement behaviors.
Respond quickly to guest concerns by de-escalating the situation and ensuring your team resolves or addresses guest concerns.
Ensure your team stays up-to-date on upcoming major promotions, brand launches and events.
Evaluate candidates for open positions and develop a guest-centric team.
Work a schedule that aligns to guest and business needs, including early morning, evening, closing, overnight shifts, holidays and weekends.
Support and enable team members to deliver pick up and drive up orders (including drive up returns and Starbucks) efficiently and accurately to digital guests, following all applicable laws.
Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable to this commitment.
Lead and demonstrate a safety culture by modeling safe behaviors, identifying and correcting hazards, and reporting injuries timely.
Model creating a welcoming experience by greeting guests and helping solve their specific needs.
Lead by thanking guests and letting them know we’re happy they chose to shop at Target.
Model the execution of physical security processes to enhance in-store security culture and support merchandise protection strategies across the total store as directed by best practices.
Follow safety and security training and processes as applicable.
Address all store emergency and compliance needs.
All other duties based on business needs.
WHAT WE ARE LOOKING FOR This may be the right job for you if:
You enjoy interacting and helping others, including guests and fellow team members.
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
The good news is
that we have some amazing training to teach you everything you need to know to be a Service and Engagement Team Leader. But there are a few skills you should have from the start:
High school diploma or equivalent
Must be at least 18 years of age or older
Previous retail experience preferred, but not required
Lead and hold others accountable
Ability to communicate on multiple frequency devices, operate handheld scanners and other technology as directed. Work independently and as part of a team
Manage workload and prioritize tasks independently and with a team
Welcoming and helpful attitude
Effective communication skills
Capability to stay focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Basic expectations
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations and oversee cash office processes as needed
Scan, handle and move merchandise safely, including lifting up to 10 pounds frequently and up to 44 pounds occasionally without assistance
Climb ladders as needed
Flexible schedule (nights, weekends, holidays) and reliable attendance
Ability to work in varying temperatures and conditions for duties such as Drive-Up and carryout
Ability to remain mobile for the duration of a shift
Benefits Eligibility Please visit the following for benefits eligibility information: https://tgt.biz/BenefitsForYou_C
Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests will not be addressed through this channel.
#J-18808-Ljbffr