Broward County, Florida
Human Services Supervisor (Crisis Unit) - Nancy J. Cotterman Center
Broward County, Florida, Oakland Park, Florida, United States
Requirements and Preferences
The Broward County Board of County Commissioners is seeking qualified candidates for Human Services Supervisor (Crisis Unit) with the Crisis Intervention and Support Division - Nancy J. Cotterman Center.
Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Health Benefits
High-Deductible Health Plan – bi-weekly premiums: Single $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2400 Annually
Consumer Driven Health Plan – bi-weekly premiums: Single $82.58 / Family $286.79
Florida Retirement System (FRS)
457 Deferred Compensation County matches up to $2,600 a year.
It is the mission of the Nancy J Cotterman Center (NJCC) to improve and enhance the quality of life for survivors of sexual assault, child abuse and human trafficking through effective, forensically sensitive interventions, implemented by professionals specializing in these fields. NJCC provides a safe, non-threatening environment for survivors and supportive family members. Services are intended to assist in matters of public safety and to help individuals and families in their recovery. NJCC is certified as a Sexual Assault Program by the Florida Council Against Sexual Violence and accredited as a Child Advocacy Center by the National Children's Alliance.
General Description Provides supervisory and administrative case management in a human service environment. Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field.
Requires two (2) years in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience.
(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.)
Special Certifications and Licenses Depending upon area of assignment, licensures and/or certifications may be required. Must possess and maintain a valid Florida Class E Driver's License and be able to maintain authority to drive on County business.
Necessary Special Requirements Required to work nights, weekends, holidays and on call hours to meet agency and client needs. Must be able to pass and maintain a Level 2 background check for the duration of appointment.
Preferences
Master's degree or higher from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field.
Experience working with survivors of sexual violence, child abuse and human trafficking.
Licensure as LMFT, LCSW, LMHC or Registered Intern (Social Work, Mental Health, Family Therapy).
Bilingual English/Spanish, English/Creole and/or English/Portuguese.
Trained and experienced in conducting forensic interviews.
Scope of Work Oversee 24/7 Crisis Unit Sexual Assault services, including accompaniment, advocacy, crisis intervention and referrals ensuring agency meets accreditation and certification standards.
Train, oversee and manage a team of forensic interviewers ensuring standard protocols are followed.
Oversee program activities and operations; assign work and monitor and evaluate performance; provide case consultation on unusual or difficult cases; approve eligibility for services recommended; make special recommendations to the appropriate administrative superior for service policy waivers.
Ensure that staff and consumer safety and well-being are maintained; provide backup case management and/or counseling in absence of assigned staff member; review case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participate in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consult with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assist staff with preparation for same.
Assist staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assist in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives; initiate and review program office requests for goods and services.
Act as a liaison with community organizations and providers to build integrated networks.
Monitor clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; review staff utilization of the agency's electronic client services tracking system or other applications used.
Assist with accreditation/certification activities and participate in accreditation/certification reviews; provide in-service training for staff.
Attend staff meetings and scheduled training sessions as assigned; participate in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays.
Performs related work as assigned.
Work Environment Physical Demands Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment) None.
Special Information Competencies
Manages Complexity
– Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Decision Quality
– Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to elevate for others’ involvement.
Directs Work
– Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Optimizes Work Processes
– Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures Accountability
– Holds self and others accountable to meet commitments. Measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Manages Conflict
– Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
Develops Talent
– Develops people to meet both their career goals and the organization’s goals. Consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.
Communicates Effectively
– Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates
– Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus
– Building strong customer relationships and delivering customer‑centric solutions.
Instills trust
– Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences
– Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
#J-18808-Ljbffr
Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Health Benefits
High-Deductible Health Plan – bi-weekly premiums: Single $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2400 Annually
Consumer Driven Health Plan – bi-weekly premiums: Single $82.58 / Family $286.79
Florida Retirement System (FRS)
457 Deferred Compensation County matches up to $2,600 a year.
It is the mission of the Nancy J Cotterman Center (NJCC) to improve and enhance the quality of life for survivors of sexual assault, child abuse and human trafficking through effective, forensically sensitive interventions, implemented by professionals specializing in these fields. NJCC provides a safe, non-threatening environment for survivors and supportive family members. Services are intended to assist in matters of public safety and to help individuals and families in their recovery. NJCC is certified as a Sexual Assault Program by the Florida Council Against Sexual Violence and accredited as a Child Advocacy Center by the National Children's Alliance.
General Description Provides supervisory and administrative case management in a human service environment. Works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field.
Requires two (2) years in social services casework, counseling and/or other closely related experience including six (6) months of lead work/supervisory experience.
(One year of relevant experience may be substituted for each year of required education, depending upon area of assignment.)
Special Certifications and Licenses Depending upon area of assignment, licensures and/or certifications may be required. Must possess and maintain a valid Florida Class E Driver's License and be able to maintain authority to drive on County business.
Necessary Special Requirements Required to work nights, weekends, holidays and on call hours to meet agency and client needs. Must be able to pass and maintain a Level 2 background check for the duration of appointment.
Preferences
Master's degree or higher from an accredited college or university with major coursework in mental health counseling, marriage and family counseling, counseling education, social work, psychology, gerontology, criminology, management or other closely related field.
Experience working with survivors of sexual violence, child abuse and human trafficking.
Licensure as LMFT, LCSW, LMHC or Registered Intern (Social Work, Mental Health, Family Therapy).
Bilingual English/Spanish, English/Creole and/or English/Portuguese.
Trained and experienced in conducting forensic interviews.
Scope of Work Oversee 24/7 Crisis Unit Sexual Assault services, including accompaniment, advocacy, crisis intervention and referrals ensuring agency meets accreditation and certification standards.
Train, oversee and manage a team of forensic interviewers ensuring standard protocols are followed.
Oversee program activities and operations; assign work and monitor and evaluate performance; provide case consultation on unusual or difficult cases; approve eligibility for services recommended; make special recommendations to the appropriate administrative superior for service policy waivers.
Ensure that staff and consumer safety and well-being are maintained; provide backup case management and/or counseling in absence of assigned staff member; review case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participate in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consult with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assist staff with preparation for same.
Assist staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assist in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives; initiate and review program office requests for goods and services.
Act as a liaison with community organizations and providers to build integrated networks.
Monitor clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; review staff utilization of the agency's electronic client services tracking system or other applications used.
Assist with accreditation/certification activities and participate in accreditation/certification reviews; provide in-service training for staff.
Attend staff meetings and scheduled training sessions as assigned; participate in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays.
Performs related work as assigned.
Work Environment Physical Demands Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment) None.
Special Information Competencies
Manages Complexity
– Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Decision Quality
– Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to elevate for others’ involvement.
Directs Work
– Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Optimizes Work Processes
– Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures Accountability
– Holds self and others accountable to meet commitments. Measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Manages Conflict
– Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
Develops Talent
– Develops people to meet both their career goals and the organization’s goals. Consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.
Communicates Effectively
– Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates
– Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus
– Building strong customer relationships and delivering customer‑centric solutions.
Instills trust
– Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences
– Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
#J-18808-Ljbffr