Crisis24
About Crisis24
Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world’s most influential people, disruptive brands, and prominent organizations. The company is championed by advanced Global Operation Centers and our skilled team of intelligence analysts, offering highly specialized services in security and consulting, with technology and AI to power it all across the globe.
At Crisis24, we go beyond employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. In our thriving environment, you’ll discover abundant chances for personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.
More information is available at www.crisis24.garda.com
About The Role We are seeking an experienced and reliable GOC Analyst with a focus on incident management, service and support, travel and event support, and risk intelligence functions. The ideal candidate will have sharp situational awareness, excellent communication skills, and a collaborative mindset. Primary responsibilities include real‑time monitoring of video surveillance systems, intrusion alarms, and access control events.
In addition to monitoring physical security systems, the GOC Analyst will also assist in tracking global events from verified sources to identify any potential impacts to personnel or assets. Those impacts include natural, man‑made, geopolitical, or related events. The candidate must quickly analyze incoming information, escalating incidents as appropriate and drafting clear, concise communications for a broad internal audience. The role is critical to maintaining a secure and informed environment across all operational sites.
Key Responsibilities
Monitor, assess and acknowledge all daily intelligence reports, reported incidents from client personnel, and site intrusion detection alarms.
Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting performance criteria.
Monitor events through open‑source collection and coordination with local assets.
Respond to inbound calls from employees and security personnel providing customer service focused responses.
Write security incident investigation reports to provide situational awareness and communicate risks to management.
Monitor designated online tools to conduct situational awareness on social media platforms.
Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.
Perform proactive threat intelligence gathering and response, including event monitoring, persons of interest, and execution protection intelligence.
Contribute to procedures and processes to standardize and enhance risk management.
Work closely with various teams responsible for security, operations, and incident management.
Provide emergency and non‑emergency security system monitoring, event dispatch, and emergency notification services.
Process and maintain a wide variety of files, logs, reports, and forms.
Perform and support all necessary tasks for audits.
Process badge requests via ticketing systems – printing, deactivating, adding and removing access levels.
Be cross trained in all Analyst services.
What We Are Looking For
1‑3+ years of experience in a Global Operations Analyst role in a security center.
Bachelor’s degree in a related field is strongly preferred; either bachelor’s degree or equivalent military experience.
Experience or interest in Intelligence, Security Operations, Critical Incident Management, Corporate Security, or Emergency Management.
Well‑versed in current technologies and open‑source search methodologies.
Competent user of Google Suite products.
Willingness to sign an NDA and maintain strict confidentiality.
Effective verbal and written communication skills.
Professional demeanor during stressful situations.
Ability to adapt and excel in dynamic situations.
Strong organizational and time‑management skills.
Successful client management experience.
Effective conflict resolution skills.
Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public under urgent conditions.
Flexible to attend training and mandatory meetings outside normal work hours.
Willingness to work a 36/48 schedule in 12‑hour shift increments.
Shift Schedule Week 1 and 3: Sundays–Wednesdays 05:00‑17:00 – 48 hours per week. Week 2 and 4: Sundays–Tuesdays 05:00‑17:00 – 36 hours per week.
Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
EEO Statement Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
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At Crisis24, we go beyond employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. In our thriving environment, you’ll discover abundant chances for personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels.
More information is available at www.crisis24.garda.com
About The Role We are seeking an experienced and reliable GOC Analyst with a focus on incident management, service and support, travel and event support, and risk intelligence functions. The ideal candidate will have sharp situational awareness, excellent communication skills, and a collaborative mindset. Primary responsibilities include real‑time monitoring of video surveillance systems, intrusion alarms, and access control events.
In addition to monitoring physical security systems, the GOC Analyst will also assist in tracking global events from verified sources to identify any potential impacts to personnel or assets. Those impacts include natural, man‑made, geopolitical, or related events. The candidate must quickly analyze incoming information, escalating incidents as appropriate and drafting clear, concise communications for a broad internal audience. The role is critical to maintaining a secure and informed environment across all operational sites.
Key Responsibilities
Monitor, assess and acknowledge all daily intelligence reports, reported incidents from client personnel, and site intrusion detection alarms.
Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting performance criteria.
Monitor events through open‑source collection and coordination with local assets.
Respond to inbound calls from employees and security personnel providing customer service focused responses.
Write security incident investigation reports to provide situational awareness and communicate risks to management.
Monitor designated online tools to conduct situational awareness on social media platforms.
Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood.
Perform proactive threat intelligence gathering and response, including event monitoring, persons of interest, and execution protection intelligence.
Contribute to procedures and processes to standardize and enhance risk management.
Work closely with various teams responsible for security, operations, and incident management.
Provide emergency and non‑emergency security system monitoring, event dispatch, and emergency notification services.
Process and maintain a wide variety of files, logs, reports, and forms.
Perform and support all necessary tasks for audits.
Process badge requests via ticketing systems – printing, deactivating, adding and removing access levels.
Be cross trained in all Analyst services.
What We Are Looking For
1‑3+ years of experience in a Global Operations Analyst role in a security center.
Bachelor’s degree in a related field is strongly preferred; either bachelor’s degree or equivalent military experience.
Experience or interest in Intelligence, Security Operations, Critical Incident Management, Corporate Security, or Emergency Management.
Well‑versed in current technologies and open‑source search methodologies.
Competent user of Google Suite products.
Willingness to sign an NDA and maintain strict confidentiality.
Effective verbal and written communication skills.
Professional demeanor during stressful situations.
Ability to adapt and excel in dynamic situations.
Strong organizational and time‑management skills.
Successful client management experience.
Effective conflict resolution skills.
Ability to maintain composure when dealing with authorities, executives, clients, staff, and the public under urgent conditions.
Flexible to attend training and mandatory meetings outside normal work hours.
Willingness to work a 36/48 schedule in 12‑hour shift increments.
Shift Schedule Week 1 and 3: Sundays–Wednesdays 05:00‑17:00 – 48 hours per week. Week 2 and 4: Sundays–Tuesdays 05:00‑17:00 – 36 hours per week.
Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
EEO Statement Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.
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