TechDigital Group
Job description:
Must have skills: Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions, and data access. Perform troubleshooting of production issues, updates for minor cases, and tickets requiring minor changes and enhancements to existing functionality. Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution. Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. Diagnose, prioritize, and escalate tickets to Salesforce Developers. Timely and accurate documentation of resolution activities, system configuration, and administrative processes. Escalate process change requests, system enhancements, or any other related requests through relevant mechanisms for approval/prioritization. Support QA testing of Salesforce. Understand the new functionality being added as well as bugs being fixed by the Development team. Creation and maintenance of sandboxes in force.com platform. Download and maintain production instance data backups. Use of Workbench and dataloader tools. Knowledge of ServiceNow, JIRA is a plus. Certified Salesforce admin/Advanced admin is an added advantage.
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Must have skills: Execute data loads, set up and manage security, user permissions, password resets, break/fix instructions, and data access. Perform troubleshooting of production issues, updates for minor cases, and tickets requiring minor changes and enhancements to existing functionality. Have good functional knowledge and provide good customer experience through timely and appropriate communication as well as following through till issue resolution. Salesforce configuration changes including (but not limited to) workflow, process builder, flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports. Diagnose, prioritize, and escalate tickets to Salesforce Developers. Timely and accurate documentation of resolution activities, system configuration, and administrative processes. Escalate process change requests, system enhancements, or any other related requests through relevant mechanisms for approval/prioritization. Support QA testing of Salesforce. Understand the new functionality being added as well as bugs being fixed by the Development team. Creation and maintenance of sandboxes in force.com platform. Download and maintain production instance data backups. Use of Workbench and dataloader tools. Knowledge of ServiceNow, JIRA is a plus. Certified Salesforce admin/Advanced admin is an added advantage.
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