Jobs via eFinancialCareers
Credit Customer Success Manager - S&P Global
Jobs via eFinancialCareers, New York, New York, us, 10261
Credit Customer Success Manager - S&P Global
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Pay found in job post Retrieved from the description.
Base pay range $59,212.00/yr - $82,607.00/yr
About the Role:
Grade Level (for internal use): 09
The Role:
C&RS Customer Success Manager
The Team:
The Credit Customer Success Management team directly supports our Risk & Valuation Services (R&VS) clients and organization. This team acts as experts in the credit and risk spaces. The candidate will have a strong understanding of the different credit and risk personas and workflows and be able to have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence R&VS business unit powers credit and risk management workflows by bringing together cutting-edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments.
Responsibilities and Impact:
Drive Customer Success Outcomes within the Credit Team
Engage with clients to provide the relationship management team with ammunition to increase renewal rates and reduce churn
Influence future lifetime value through driving higher Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference‑ability – identify referral opportunities for S&P Global Market Intelligence and cross‑divisional services
Define and optimize Customer Lifecycle
Map customer journey
Identify opportunities for continuous improvement—raise product enhancement queries, and take ownership on communication of client feedback to product team
Learn from best practices in industry
Ongoing Credit learning, deepening the knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers
Training – focus on deep credit knowledge, with thorough understanding of credit research and the full Ratings Direct value proposition
Targeted engagement on new functionality – with a focus on new research/relative interesting themes
Migration – implementing training efforts for migration of Ratings Direct on Capital IQ Pro at scale
Collaborate with Sales, Relationship Managers, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users
Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Churn Zero, Calendly, CRM tools, etc.)
Compensation & Benefits Information:
This section is only applicable to US candidates. The anticipated base salary range for this position is $59,212 to $82,607. Final base salary will be based on geographic location, experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please visit https://spglobal.com/marketintelligence.
What We Are Looking For:
3+ years relevant experience in customer‑facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services
Credit expertise highly desired
Strong stakeholder management skills – highly collaborative personality, with experience building strong cross‑functional partnerships plus the ability to influence
Strong empathy for customers and passion for revenue growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process‑oriented mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
About S&P Global Market Intelligence:
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit https://www.spglobal.com/marketintelligence.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf.
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Get AI-powered advice on this job and more exclusive features.
Pay found in job post Retrieved from the description.
Base pay range $59,212.00/yr - $82,607.00/yr
About the Role:
Grade Level (for internal use): 09
The Role:
C&RS Customer Success Manager
The Team:
The Credit Customer Success Management team directly supports our Risk & Valuation Services (R&VS) clients and organization. This team acts as experts in the credit and risk spaces. The candidate will have a strong understanding of the different credit and risk personas and workflows and be able to have credible diagnostic conversations with clients or prospects. The S&P Global Market Intelligence R&VS business unit powers credit and risk management workflows by bringing together cutting-edge analytics, differentiated data, technology, and workflow solutions to help our clients stay ahead of the competition, pinpoint risk exposures, and spot the right opportunities in an unpredictable market environment. The team reaches across all account types and client segments.
Responsibilities and Impact:
Drive Customer Success Outcomes within the Credit Team
Engage with clients to provide the relationship management team with ammunition to increase renewal rates and reduce churn
Influence future lifetime value through driving higher Ratings Direct and Credit Analytics product adoption, customer satisfaction and overall health scores
Drive new business growth through greater advocacy and reference‑ability – identify referral opportunities for S&P Global Market Intelligence and cross‑divisional services
Define and optimize Customer Lifecycle
Map customer journey
Identify opportunities for continuous improvement—raise product enhancement queries, and take ownership on communication of client feedback to product team
Learn from best practices in industry
Ongoing Credit learning, deepening the knowledge of the suite of products and services offered, and ongoing enhancements and new offerings and how they relate to customers
Training – focus on deep credit knowledge, with thorough understanding of credit research and the full Ratings Direct value proposition
Targeted engagement on new functionality – with a focus on new research/relative interesting themes
Migration – implementing training efforts for migration of Ratings Direct on Capital IQ Pro at scale
Collaborate with Sales, Relationship Managers, Product, and Support teams to project manage large, coordinated efforts around Ratings Direct users
Drive adoption of tools that support and enable Customer Success Managers to be more effective (i.e., Churn Zero, Calendly, CRM tools, etc.)
Compensation & Benefits Information:
This section is only applicable to US candidates. The anticipated base salary range for this position is $59,212 to $82,607. Final base salary will be based on geographic location, experience level, skill set, training, licenses and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please visit https://spglobal.com/marketintelligence.
What We Are Looking For:
3+ years relevant experience in customer‑facing organizations with a deep knowledge and understanding of Customer Success Management, Sales, Client Services
Credit expertise highly desired
Strong stakeholder management skills – highly collaborative personality, with experience building strong cross‑functional partnerships plus the ability to influence
Strong empathy for customers and passion for revenue growth
Deep understanding of value drivers in recurring revenue business models
Analytical and process‑oriented mindset
Demonstrated desire for continuous learning and improvement
Excellent communication and presentation skills
About S&P Global Market Intelligence:
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit https://www.spglobal.com/marketintelligence.
Equal Opportunity Employer:
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Pay Transparency Nondiscrimination Provision – https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf.
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