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AllerVie Health

Practice Manager

AllerVie Health, Downers Grove, Illinois, United States, 60516

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AllerVie Health

Clinic Manager, Full Time

At AllerVie Health, our team members are unified around our mission to help patients achieve and maintain optimal health and quality of life - free from the symptoms and suffering of allergies, asthma, and related immunological conditions. From our physician and clinical roles to our administrative and operational support roles and everything in between, we change lives for the better - giving people their lives, health, and vitality back in real, tangible ways. We live every day on a mission and wake up excited to tackle new challenges and provide people with health solutions.

Summary Of Position The Clinic Operations Manager is responsible for the overall leadership and day-to-day operations of a high-volume, allergy, asthma, and immunology clinic. This role ensures smooth clinical workflows, effective staff management, financial performance, and exceptional patient service. The Clinic Operations Manager collaborates with physicians, clinical teams, administrative staff, and corporate leadership to ensure the delivery of safe, high-quality, and patient-centered care. The ideal candidate will be able to travel between our Downer's Grove and Naperville clinic.

Key Responsibilities

Oversee the daily operations of the clinic, including front office, back office, clinical support, and administrative functions.

Supervise, coach, and support a multi-disciplinary team including medical assistants, front desk personnel, and nursing or clinical staff.

Monitor clinic performance metrics such as patient flow, scheduling efficiency, no-show rates, and satisfaction scores; implement performance improvement initiatives as needed.

Ensure all clinical and administrative operations comply with organizational policies, HIPAA, OSHA, and other regulatory requirements.

Partner with physicians and clinical leads to support care quality, safety, and service standards.

Manage staff scheduling, timekeeping, and workload balancing to ensure adequate coverage and operational efficiency.

Lead hiring, training, and performance management for all clinic staff.

Serve as the primary point of contact for patient concerns, complaints, or escalations; resolve issues promptly and professionally.

Oversee inventory, ordering, and maintenance of clinical supplies and equipment in collaboration with procurement staff.

Maintain financial oversight of the clinic’s budget, including expense management, cash handling, and productivity tracking.

Support implementation of new programs, services, and technology platforms as directed by the regional or corporate leadership.

Prepare reports and data summaries for internal stakeholders and assist with site audits and inspections.

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field preferred.

Minimum 3-5 years of healthcare management experience, preferably in an outpatient specialty clinic.

Prior experience in allergy, asthma, immunology, or ENT practice preferred.

Demonstrated leadership ability with a focus on team development, service excellence, and results.

Strong working knowledge of medical office operations, regulatory standards, and insurance/billing practices.

Proficient with EMR systems and Microsoft Office Suite.

Excellent organizational, interpersonal, and problem-solving skills.

Physical Requirements

Must be able to stand and walk for extended periods.

Ability to lift up to 15 pounds, assist with patient positioning, and handle clinical equipment.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

We Offer

Medical, Dental, and Vision Insurance Plans

Employer HSA contribution

Employer-paid Life Insurance

Supplemental benefit offerings

401(k) Plan with employer match

Generous PTO and paid holidays

Learn About Us LinkedIn - https://www.linkedin.com/company/allervie-health/posts/?feedView=all Instagram: https://www.instagram.com/allerviehealth/

AllerVie Health is an Equal Opportunity Employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status or any other legally protected basis, in accordance with applicable law.

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