First Financial Bank
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Consumer Banker II
role at
First Financial Bank Overview
We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. Responsibilities
Perform necessary functions to open accounts and perform maintenance. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Engage in activities aligned with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to bring appropriate level of expertise to the client (service or solution related). Ensure client follow-up calls are conducted in the proper time frame. Maintain all operational and risk management standards. Perform other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures; collaborate with District Specialists to execute retail strategies and objectives to attract, retain and grow core client relationships. Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participate in and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities. Consistently meet or exceed sales, service and referral goals as set by management through effective collaboration with the team, the District, and lines of business. Provide digital assistance and service for clients establishing or needing support with the bank’s online offering. Stay informed on bank products, processes, and procedures, especially the more complex ones. Qualifications
3-4 years of client service experience in a retail environment. 3-4 years of sales and service experience with a track record of achieving sales and service goals in a retail environment. High school diploma or GED required. May obtain notary authorization. Strong bank product knowledge and solid sales skills. Preferred: Associate’s or Bachelor’s degree and/or equivalent combination of education and work experience in sales. Ability to serve a wide variety of client needs according to bank policy and procedures; ability to lead teams as needed. Works with limited supervision; follows established guidelines; collaborates with supervisor; uses subject-matter expertise to advise others. Physical requirements: occasionally lifts and carries up to 50 lbs; frequently up to 10 lbs; frequently sits, stands, walks and drives. Benefits: We offer relevant benefits and programs that support associates’ holistic wellbeing. Please review our Benefits Guide. EEO Statement: All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. We are an E-Verify Employer. We do not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, veteran status, or any other protected characteristic.
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Consumer Banker II
role at
First Financial Bank Overview
We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. Responsibilities
Perform necessary functions to open accounts and perform maintenance. Run a Teller drawer as deemed necessary by management. Support client engagement through active calling, client conversations, and follow up. Engage in activities aligned with The First Financial Bank Experience (FFB Experience), including partnering with internal constituencies to bring appropriate level of expertise to the client (service or solution related). Ensure client follow-up calls are conducted in the proper time frame. Maintain all operational and risk management standards. Perform other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email. Model the way for peers and coworkers aligned with First Financial’s Mission and Values. Adhere to all compliance and regulatory procedures; collaborate with District Specialists to execute retail strategies and objectives to attract, retain and grow core client relationships. Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model. Participate in and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities. Consistently meet or exceed sales, service and referral goals as set by management through effective collaboration with the team, the District, and lines of business. Provide digital assistance and service for clients establishing or needing support with the bank’s online offering. Stay informed on bank products, processes, and procedures, especially the more complex ones. Qualifications
3-4 years of client service experience in a retail environment. 3-4 years of sales and service experience with a track record of achieving sales and service goals in a retail environment. High school diploma or GED required. May obtain notary authorization. Strong bank product knowledge and solid sales skills. Preferred: Associate’s or Bachelor’s degree and/or equivalent combination of education and work experience in sales. Ability to serve a wide variety of client needs according to bank policy and procedures; ability to lead teams as needed. Works with limited supervision; follows established guidelines; collaborates with supervisor; uses subject-matter expertise to advise others. Physical requirements: occasionally lifts and carries up to 50 lbs; frequently up to 10 lbs; frequently sits, stands, walks and drives. Benefits: We offer relevant benefits and programs that support associates’ holistic wellbeing. Please review our Benefits Guide. EEO Statement: All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. We are an E-Verify Employer. We do not discriminate on the basis of age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, veteran status, or any other protected characteristic.
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