H&M
H&M Sales Advisor - 5th Ave at 18th Street
As a Sales Advisor, you’ll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products, and providing support and guidance. You’ll use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You’ll also handle garment refill & care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
Responsibilities
Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available.
Engage in conversations with customers and provide excellent service.
Guide customers through fashion trends, stories and products in all areas of the store.
Actively promote and sell H&M products to customers.
Aspire to promote the H&M Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with store management team.
Keep up‑to‑date with fashion scenes, trends, styles, brands, products, competitors and relevant influencers.
Retain and share service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop and support each other.
Participate in onboarding, introduction processes, training and courses relevant to your role and future development.
Complete garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back of house, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Use in‑store omni services and technology tools such as In‑store Care App, Click & Collect, Smart Store etc.
Support opening and closing of the store.
Follow all health and safety guidelines and legal requirements applicable to role and responsibilities.
Qualifications & Experience
Passionate about fashion and the experience H&M offers in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience, especially in dynamic and collaborative environments.
Experience providing customer service in fashion, retail or other service‑related industries.
Additional Information
Position: Hourly, Non‑Exempt.
EEOC Code: SLS.
Compensation: $18.00 per hour.
This posting highlights the most critical responsibilities and requirements. Other duties may be assigned at the company’s discretion.
H&M assesses this compensation range as accurate at the time of posting, but may pay more or less based on candidate qualifications.
EEOC Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits
Company discount card usable on all H&M Group brands online and in‑store.
Inclusion in H&M Incentive Program (HIP) and other global development opportunities.
Health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off and community day.
Employee discount at H&M, Other Stories, COS, and other group brands such as COS, Weekday, Monki, H&M HOME, ARKET and Afound.
Inclusion & Diversity H&M values diverse backgrounds and encourages inclusion. Our hiring process eliminates bias where possible, we do not accept cover letters to avoid unintentional bias.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from unique designer collaborations to affordable wardrobe essentials. Our business is built on fashion & quality at the best price in a sustainable way.
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Responsibilities
Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available.
Engage in conversations with customers and provide excellent service.
Guide customers through fashion trends, stories and products in all areas of the store.
Actively promote and sell H&M products to customers.
Aspire to promote the H&M Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent yourself and the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with store management team.
Keep up‑to‑date with fashion scenes, trends, styles, brands, products, competitors and relevant influencers.
Retain and share service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give and receive feedback with colleagues to learn, develop and support each other.
Participate in onboarding, introduction processes, training and courses relevant to your role and future development.
Complete garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice and processes.
Contribute to a clean and tidy sales floor and back of house, including stockrooms.
Support garment presentation, execution and maintain attractive merchandise displays according to visual and commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Use in‑store omni services and technology tools such as In‑store Care App, Click & Collect, Smart Store etc.
Support opening and closing of the store.
Follow all health and safety guidelines and legal requirements applicable to role and responsibilities.
Qualifications & Experience
Passionate about fashion and the experience H&M offers in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Have sales experience, especially in dynamic and collaborative environments.
Experience providing customer service in fashion, retail or other service‑related industries.
Additional Information
Position: Hourly, Non‑Exempt.
EEOC Code: SLS.
Compensation: $18.00 per hour.
This posting highlights the most critical responsibilities and requirements. Other duties may be assigned at the company’s discretion.
H&M assesses this compensation range as accurate at the time of posting, but may pay more or less based on candidate qualifications.
EEOC Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.
Benefits
Company discount card usable on all H&M Group brands online and in‑store.
Inclusion in H&M Incentive Program (HIP) and other global development opportunities.
Health insurance, wellness and family support programs, company‑match retirement plan, paid leave programs, paid time off and community day.
Employee discount at H&M, Other Stories, COS, and other group brands such as COS, Weekday, Monki, H&M HOME, ARKET and Afound.
Inclusion & Diversity H&M values diverse backgrounds and encourages inclusion. Our hiring process eliminates bias where possible, we do not accept cover letters to avoid unintentional bias.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from unique designer collaborations to affordable wardrobe essentials. Our business is built on fashion & quality at the best price in a sustainable way.
#J-18808-Ljbffr