H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion, trends, styles, products, competitors, and relevant influencers Share relevant information with customers using your product and fashion knowledge Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn and develop Participate in onboarding, introductions, trainings and courses relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation and maintain attractive merchandise displays aligned with visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store omni services and tech tools Support with opening and closing of the store Follow all health and safety guidelines and legal requirements relevant to the role Qualifications
Who You Are As a Sales Advisor, you’re passionate about fashion and what we create in-store Motivated by giving customers a great experience Communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and promote inclusion We are a values-driven organization guided by seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive company culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellbeing and family support, retirement plan, paid leave, and a community day Employee discount at H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associate Pay Rate $18.00 per hour This posting highlights the most critical responsibilities and requirements; additional duties may be assigned at the company's discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at recruitmentsupport@hm.com. Benefits
We offer attractive benefits with development opportunities worldwide. All employees receive a staff discount card for H&M Group brands in stores and online. The discount covers H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. Employees are included in the H&M Incentive Program (HIP). Local markets may offer additional benefits depending on region and employment type. Inclusion & Diversity
H&M is part of H&M Group. We aim to maintain inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. We encourage applicants not to attach a cover letter to reduce unintentional bias. Company Description
H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces to affordable wardrobe essentials. Our idea is fashion and quality at the best price in a sustainable way. Learn more about H&M. Store Roles Assessment
Note: We use automated decision-making for skill-based recruitment in some stores. Your responses will be evaluated by an assessment tool with predefined criteria. Human oversight ensures fairness, and the process has been audited. You can provide feedback after the assessment and ask questions. If you need an alternative assessment method, contact recruitmentsupport@hm.com to discuss options.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You’ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and the omni experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion, trends, styles, products, competitors, and relevant influencers Share relevant information with customers using your product and fashion knowledge Team & Development
Share service, fashion and store operations knowledge with colleagues Follow procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn and develop Participate in onboarding, introductions, trainings and courses relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting rooms and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation and maintain attractive merchandise displays aligned with visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store omni services and tech tools Support with opening and closing of the store Follow all health and safety guidelines and legal requirements relevant to the role Qualifications
Who You Are As a Sales Advisor, you’re passionate about fashion and what we create in-store Motivated by giving customers a great experience Communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to your role Experience working with customer service in fashion, retail or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and promote inclusion We are a values-driven organization guided by seven values Access to Colleague Resource Groups (CRGs) for community and networking Inclusive company culture where you can be yourself at work Access to a large global talent community with opportunities for growth Comprehensive benefits including health insurance, wellbeing and family support, retirement plan, paid leave, and a community day Employee discount at H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associate Pay Rate $18.00 per hour This posting highlights the most critical responsibilities and requirements; additional duties may be assigned at the company's discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please contact us at recruitmentsupport@hm.com. Benefits
We offer attractive benefits with development opportunities worldwide. All employees receive a staff discount card for H&M Group brands in stores and online. The discount covers H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. Employees are included in the H&M Incentive Program (HIP). Local markets may offer additional benefits depending on region and employment type. Inclusion & Diversity
H&M is part of H&M Group. We aim to maintain inclusive, diverse and equitable workplaces. All diversity dimensions are considered in recruitment. We encourage applicants not to attach a cover letter to reduce unintentional bias. Company Description
H&M is a fashion brand offering the latest styles and inspiration, from fashion pieces to affordable wardrobe essentials. Our idea is fashion and quality at the best price in a sustainable way. Learn more about H&M. Store Roles Assessment
Note: We use automated decision-making for skill-based recruitment in some stores. Your responses will be evaluated by an assessment tool with predefined criteria. Human oversight ensures fairness, and the process has been audited. You can provide feedback after the assessment and ask questions. If you need an alternative assessment method, contact recruitmentsupport@hm.com to discuss options.
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