Material Handling Service Product Support Specialist

Job Description

Job Description Description

Take Your Career to New Heights as a Service Product Support Specialist! ️

Why WMH? Because

Your Career Deserves More

!

At

WMH

(www.wmhsolutions.com),

we don’t just offer jobs—we build unstoppable careers.

With over

35 years

of industry excellence, we’ve grown into the Southeast’s fastest-growing material handling leader, with 11 locations across

NC, SC, TN, VA, GA

&

AL —and we’re just getting started.

We operate on honor, integrity, and a relentless drive for excellence. Your

success

is

our mission , which is why we invest in training, mentorship, and leadership development to accelerate your career.

What sets us apart?

We’re not just another dealership—we’re redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you’re stepping into a future filled with

opportunity, advancement,

and

impact —because here, your career moves forward.

As a

Service Product Support Specialist , your a

detail-driven, customer-focused professional

delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them

maintain, troubleshoot,

and

optimize

their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, & a commitment to delivering exceptional solutions that keep industries moving.✨

Your Mission? To deliver

unmatched excellence

in both our products and services, ensuring our customers receive

top-tier support

and

solutions . As a key player in our team, you’ll help

maintain, optimize,

and

enhance

material handling equipment, keeping industries moving efficiently. This role requires

close collaboration

with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service-related issues—all while upholding

WMH’s

high standards of performance and reliability. Key Responsibilities

Customer & Technical Support

✅ Deliver

exceptional customer service

to both internal and external clients with professionalism and efficiency. ✅ Act as the

go-to expert

for service-related inquiries, providing

technical guidance

to customers, service technicians, and internal teams.

Service Coordination & Efficiency

️

✅

Schedule

&

dispatch

service technicians, optimizing workload management for timely and effective service delivery. ✅

Monitor

&

manage work in progress (WIP)

to ensure service tasks stay on track and meet quality standards. ✅

Initiate, oversee,

&

close work orders

with precision, maintaining accurate records and ensuring smooth operations. ✅ Continuously

improve service efficiency, productivity,

and

quality , driving results within the Service Department.

Operational & Administrative Support

✅ Maintain

detailed service documentation , including work orders, reports, and customer communications, ensuring compliance with policies. ✅ Support

rental equipment contracts, shipping , and

receiving coordination

to streamline external and internal processes. ✅

Manage data entry, warranty claims, & fleet processing , ensuring timely and accurate resolution. ✅

Prepare

&

contribute

to

monthly departmental reports , fueling data-driven decisions.

Collaboration & Industry Partnerships

✅ Strengthen

relationships

with

vendors

&

manufacturers , ensuring seamless communication and support. ✅

Support internal teams

by fostering a

collaborative

and

productive work environment .

Growth & Continuous Improvement

✅ Stay ahead by

developing in-depth expertise

in forklift products, technology, and industry best practices. ✅ Identify

opportunities

to

enhance service processes, customer support,

and

product performance , driving company success.

Join the Revolution: Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses. Power Up: This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. ️️ Skills, Knowledge and Expertise ️️ ✔

Education

– High School Diploma or GED required. ✔

Experience:

3-5 years in technical support or service within the

material handling

or

forklift industry . (heavy equipment, agriculture, or automotive parts is a plus.) ✔

Technical Expertise:

Deep understanding of

forklift systems

(electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills. ✔

Customer Focus:

Proven ability to

deliver outstanding service , build relationships, and communicate effectively with customers and internal teams with confidence and professionalism. ✔

Problem-Solving Mindset:

Strong

critical thinking

and

analytical skills

to assess issues, adapt to challenges, and implement effective solutions. ✔

Organizational Skills:

Ability to

manage multiple service tasks, prioritize effectively,

and

maintain efficiency

under pressure. ✔

Team Collaboration:

Works well with

technicians, parts specialists, sales teams,

and

vendors

to ensure seamless operations. ✔

Tech-Savvy:

Proficient in

service management software, CRM systems, diagnostic tools,

and

Microsoft Office Suite . ✔ Work Ethic & Drive : Self-motivated, results-oriented, and fueled by

passion

for excellence. ✔ Attention to Detail

– Precision is your superpower, ensuring

accuracy

and

efficiency

in every task. ✔ Strong Communication

– Exceptional verbal and written skills to

build

relationships and

drive

results. ✔ Leadership & Coaching

– The ability to

guide ,

mentor , and

elevate

those around you. Perks of Being a WMH Team Member:

Premium Health Coverage

– We take care of you with top-tier

medical, dental,

and

vision insurance .

Exclusive Training & Career Growth

– Gain

cutting-edge technical skills

through our in-house training programs.

Competitive Pay + Performance Opportunities

– Earn a strong compensation package with

potential

for

incentives

&

bonuses

determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded!

Paid Time Off & Holidays

– Recharge and spend time with loved ones with

generous PTO

&

paid holidays .

Cell Phone Allowance

– Stay connected with a

monthly phone allowance

for business needs.

Retirement & Profit Sharing

– Secure your future with a

401(k) plan

&

profit-sharing benefits .

⚖

Work-Life Balance

– We understand that

flexibility matters

and offer schedules that help you thrive.

Collaborative & Inclusive Team

– Work with

driven, like-minded professionals

in an

innovative, people-first environment .

Ongoing Professional Development

– We invest in

your success

with mentorship, leadership programs, and skill-building opportunities.

Your Cue: Take the Wheel of Your Future! This isn’t just another job—it’s your chance to be part of a powerhouse team that’s

revolutionizing the industry

and redefining careers. At WMH, we don’t just keep businesses moving—we

propel careers to new heights .

Don’t wait. Don’t watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning!

The future is calling—ignite yours today!

Apply now.