Administrative Assistant Job at MS Shift, Inc. in New York

We are seeking a proactive and detail-oriented Administrative Assistant to support our fast-growing SaaS organization. This is not a traditional admin role — you’ll be an integral part of the operations backbone that helps our product, onboarding, and customer success teams deliver a world-class client experience.

This position offers a clear growth path into Onboarding, Customer Success, or Sales for individuals eager to build a long-term career in the SaaS industry.

Key Responsibilities

Operational Support

• Coordinate daily communications, schedule meetings, and manage calendars for cross-department teams.
• Assist in preparing client documentation, onboarding materials, and customer reports.
• Maintain organized digital records within CRM and project management tools (e.g., Salesforce, HubSpot, Asana, or ClickUp).

Customer & Onboarding Assistance

• Support new client setup processes, ensuring data accuracy and timely activation of software licenses.
• Assist onboarding managers in preparing client training sessions, tracking milestones, and gathering feedback.
• Respond to basic customer inquiries and route requests to the appropriate departments.

Sales & Marketing Coordination

• Update CRM entries, prepare proposals, and track follow-ups.
• Support marketing campaigns with administrative tasks such as contact list organization or event coordination.
• Collaborate with sales reps to ensure smooth handoffs from prospect to client onboarding.

Team & Culture Support

• Help coordinate internal communications, company events, and performance dashboards.
• Maintain internal documents such as policies, SOPs, and department trackers.
• Identify opportunities to improve operational workflows using automation tools (e.g., Slack, Zapier, AI assistants).

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3+ years of experience in administrative, customer service, or operational support roles (preferably in a SaaS or tech-driven environment).
• Strong organizational and multitasking skills with exceptional attention to detail.
• Excellent written and verbal communication abilities.
• Comfortable using SaaS tools such as CRM, ticketing systems, collaboration apps, and cloud file management.
• Typing speed of 60+ words per minute (WPM) with minimal errors.

Career Growth Opportunities

This role is designed as a launchpad into the SaaS ecosystem. High-performing Administrative Assistants can progress into:

• Onboarding Specialist – leading new client implementations and training.
• Customer Success Associate – managing post-launch relationships and renewals.
• Sales Development Representative (SDR) – qualifying inbound leads and supporting account executives.

You’ll receive mentorship, structured training, and shadowing opportunities across these departments as part of your professional development plan.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.