The George Washington University
Senior Student Account Associate, Student Billing
The George Washington University, Ashburn, Virginia, United States, 22011
Job Description Summary
In the heart of the nation’s capital, with additional programs in Virginia, the George Washington University (GW) was created by an Act of Congress in 1821. Today, GW is the largest institution of higher education in the District of Columbia. The University offers comprehensive programs of undergraduate and graduate liberal arts study, as well as degree programs in medicine, public health, law, engineering, education, business, and international affairs. Each year, GW enrolls a diverse population of undergraduate, graduate, and professional students. As one of the largest private employers in the District of Columbia, the University seeks employees who support the teaching, research, and public service mission of the University.
Duties
Responsible for the monthly invoicing of the student account charges and balances, and the accuracy of the charges on the students’ accounts. Knowledge of Title IV regulations is used as it relates to the payment of institutional charges.
Assists the Assistant Director, Student Accounts, in maintaining the billing rate tables and billing rules by testing scenarios within the environment and inspecting/validating the expected results.
Reviews and validates the overnight processes that post transactions to the students’ accounts and identifies errors in the process for the Assistant Director, Student Accounts. Proactively audits student accounts for errors to ensure the populations has been reviewed and corrected.
Manages tuition charges due to registration changes, particularly after the start of the semester.
Manages returned payment processing.
Supports tax form preparation and customer support.
Collaborates with other operating units to ensure compliance with university policies, identify potential process improvements, and promote an environment of constant awareness and improvement.
Provides Tier 2 level customer support to customer and user inquiries escalated from the call center.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Preferred Qualifications
Demonstrated Analytical experience working in a complex billing environment is preferred.
Experience in accounting or bookkeeping, specifically in the accounts receivable area, is a plus.
Customer Services experience with external and internal customers is valued.
Demonstrated knowledge of the Federal Title IV regulations as they relate to student aid and refunds is strongly desired.
Experience working with a large Enterprise Resource Planning system is preferred.
Hiring Range $23.35 - $36.47
Benefits GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
Campus Location Ashburn, Virginia
College/School/Department Finance
Family Finance and Business
Sub-Family Student Accounts Services
Stream Individual Contributor
Level Level 1
Full-Time/Part-Time Full-Time
Hours Per Week 40
Work Schedule Monday through Friday, 8:30 a.m. to 5:30 p.m.
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework Yes
Required Background Check Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions To Applicants Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number S013870
Job Open Date 10/20/2025
Job Close Date 10/30/2025
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
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Duties
Responsible for the monthly invoicing of the student account charges and balances, and the accuracy of the charges on the students’ accounts. Knowledge of Title IV regulations is used as it relates to the payment of institutional charges.
Assists the Assistant Director, Student Accounts, in maintaining the billing rate tables and billing rules by testing scenarios within the environment and inspecting/validating the expected results.
Reviews and validates the overnight processes that post transactions to the students’ accounts and identifies errors in the process for the Assistant Director, Student Accounts. Proactively audits student accounts for errors to ensure the populations has been reviewed and corrected.
Manages tuition charges due to registration changes, particularly after the start of the semester.
Manages returned payment processing.
Supports tax form preparation and customer support.
Collaborates with other operating units to ensure compliance with university policies, identify potential process improvements, and promote an environment of constant awareness and improvement.
Provides Tier 2 level customer support to customer and user inquiries escalated from the call center.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Preferred Qualifications
Demonstrated Analytical experience working in a complex billing environment is preferred.
Experience in accounting or bookkeeping, specifically in the accounts receivable area, is a plus.
Customer Services experience with external and internal customers is valued.
Demonstrated knowledge of the Federal Title IV regulations as they relate to student aid and refunds is strongly desired.
Experience working with a large Enterprise Resource Planning system is preferred.
Hiring Range $23.35 - $36.47
Benefits GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
Campus Location Ashburn, Virginia
College/School/Department Finance
Family Finance and Business
Sub-Family Student Accounts Services
Stream Individual Contributor
Level Level 1
Full-Time/Part-Time Full-Time
Hours Per Week 40
Work Schedule Monday through Friday, 8:30 a.m. to 5:30 p.m.
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework Yes
Required Background Check Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions To Applicants Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number S013870
Job Open Date 10/20/2025
Job Close Date 10/30/2025
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
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