Boston University
PATIENT COORDINATOR GROUP PRACTICESDM Clinical Affairs
Boston University, Boston, Massachusetts, us, 02298
Overview
Reporting directly to the Clinic Practice Manager, the Patient services provided, provide patient with appointment card, notify patient of required payment due at next session, verify session close. Coordinator in working as part of a team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Responsibilities
Provide support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management. Act as the primary point of contact for patients within the Group Practice. Provide support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patient questions and concerns, escalating unresolved issues to Practice Manager or Practice Leader. Answer calls including voicemails and respond to patient emails. Run and maintain patient waitlist reports and review scheduling opportunities including emergencies and backfill patients into student provider open slots. Review phone call and utilization reports to aid in optimal use of chair time, update scheduled patient appointment status to indicate cancelled or no show appointment. Send patient follow-up letters based on established discontinuance protocols for patients who have become hard to contact, who have consecutive failed appointments, and who have self-discontinued as established by the Office of Clinical Affairs. Perform patient check-in duties including updating patient demographics, updating patient insurance information, verify patient eligibility, verify consent, verify signed treatment plan, accept payment and provide patient with receipt, and notify provider of patient's arrival. Perform check-out duties including booking follow-up appointment if needed, collect outstanding balance, process bills/invoices, and issue walk-out statements; perform closing duties including ensuring all charges have been processed for the day and reconciling the daily payment transactions (cash/check/credit card). Assist with other duties and assignments in support of clinic operations and patient care services, as needed. Required Skills
High School Diploma required; Associates degree preferred. 1–3 years of experience in a customer service environment with heavy patient interaction; prior experience in healthcare private practice, hospital, clinic or dental practice preferred. Ability to be flexible and adapt to changes in the work environment including delays and unexpected events. Demonstrated ability to establish priorities, meet deadlines, and manage competing demands. Ability to identify problems, think critically, gather and analyze information, and present potential solutions in a timely manner. Ability to maintain confidentiality, stay open to others’ ideas, and willingness to try new things. Ability to collaborate and work in a team environment while also contributing individually. Excellent time management and organizational skills with accuracy and thoroughness; ability to multi-task and work under pressure, maintaining composure and meeting deadlines. Strong interpersonal and verbal communication skills, demonstrating courtesy, respect and professionalism to patients, students, staff and faculty. Adept at working in a systems-driven environment and able to adapt to changes, manage competing demands, and handle frequent change, delays, or unexpected situations; consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance. Equal Opportunity
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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Reporting directly to the Clinic Practice Manager, the Patient services provided, provide patient with appointment card, notify patient of required payment due at next session, verify session close. Coordinator in working as part of a team within the Group Practice Model ensures excellent customer service for both patients and students. This position strives to make each phase of the patient treatment a very positive experience from initial phone call on through the completion of the dental treatment care. Responsibilities
Provide support in the function of scheduling patient appointments, updating patient information, payment collections, billing inquiries, answer the telephone, run reports, and overall support to the Group Practice Team with their patient care management. Act as the primary point of contact for patients within the Group Practice. Provide support to student providers by contacting patients and booking all patient appointments; assist student providers and patients with patient questions and concerns, escalating unresolved issues to Practice Manager or Practice Leader. Answer calls including voicemails and respond to patient emails. Run and maintain patient waitlist reports and review scheduling opportunities including emergencies and backfill patients into student provider open slots. Review phone call and utilization reports to aid in optimal use of chair time, update scheduled patient appointment status to indicate cancelled or no show appointment. Send patient follow-up letters based on established discontinuance protocols for patients who have become hard to contact, who have consecutive failed appointments, and who have self-discontinued as established by the Office of Clinical Affairs. Perform patient check-in duties including updating patient demographics, updating patient insurance information, verify patient eligibility, verify consent, verify signed treatment plan, accept payment and provide patient with receipt, and notify provider of patient's arrival. Perform check-out duties including booking follow-up appointment if needed, collect outstanding balance, process bills/invoices, and issue walk-out statements; perform closing duties including ensuring all charges have been processed for the day and reconciling the daily payment transactions (cash/check/credit card). Assist with other duties and assignments in support of clinic operations and patient care services, as needed. Required Skills
High School Diploma required; Associates degree preferred. 1–3 years of experience in a customer service environment with heavy patient interaction; prior experience in healthcare private practice, hospital, clinic or dental practice preferred. Ability to be flexible and adapt to changes in the work environment including delays and unexpected events. Demonstrated ability to establish priorities, meet deadlines, and manage competing demands. Ability to identify problems, think critically, gather and analyze information, and present potential solutions in a timely manner. Ability to maintain confidentiality, stay open to others’ ideas, and willingness to try new things. Ability to collaborate and work in a team environment while also contributing individually. Excellent time management and organizational skills with accuracy and thoroughness; ability to multi-task and work under pressure, maintaining composure and meeting deadlines. Strong interpersonal and verbal communication skills, demonstrating courtesy, respect and professionalism to patients, students, staff and faculty. Adept at working in a systems-driven environment and able to adapt to changes, manage competing demands, and handle frequent change, delays, or unexpected situations; consistently at work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance. Equal Opportunity
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
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