Boston University
PATIENT COORDINATOR, GROUP PRACTICE, School of Dental Medicine, Clinical Affairs
Boston University, Boston, Massachusetts, us, 02298
Overview
Patient Coordinator, Group Practice, School of Dental Medicine, Clinical Affairs. Reports to the Clinic Practice Manager. The coordinator works as part of the Group Practice Model to provide excellent customer service for patients and students, from initial phone contact through completion of dental treatment care. Responsibilities include scheduling, updating patient information, payment collections, billing inquiries, answering calls, running reports, and overall support to the Group Practice Team. Responsibilities
Provide support to student providers by contacting patients and booking all patient appointments. Assist student providers and patients with questions, escalating unresolved issues to the Practice Manager or Practice Leader. Answer calls (including voicemails) and respond to patient emails. Run and maintain patient waitlist reports; review scheduling opportunities including emergencies and backfill patients into open slots. Review phone call and utilization reports to optimize chair time; update scheduled appointment status (cancelled or no-show). Send patient follow-up letters per established discontinuance protocols for hard-to-contact patients, consecutive no-shows, or self-discontinuance. Perform patient check-in tasks: update demographics, insurance, verify eligibility, consent, signed treatment plan; collect payments and provide receipts; notify provider of arrival. Perform check-out tasks: book follow-up appointments, collect outstanding balances, process bills/invoices, and issue walk-out statements. Close out daily charges and reconcile payments; bring collection bag to Finance at end of day. Provide other duties as needed to support clinic operations and patient care services. Qualifications
High School Diploma required; Associate degree preferred. 1-3 years in a customer service environment with heavy patient interaction; healthcare private practice, hospital, clinic or dental practice preferred. Ability to be flexible and adapt to changes in the work environment, delays, and unexpected events. Skills
Ability to establish priorities, meet deadlines, and manage competing demands. Strong problem-solving and critical thinking; analyze information and present solutions. Maintain confidentiality and openness to others\' ideas; willing to try new things. Collaborate in a team while also contributing as an individual. Excellent time management and organizational skills; accuracy and thoroughness; ability to multi-task and work under pressure. Strong interpersonal skills, including verbal communication with patients, students, staff and faculty; professionalism and courtesy. Comfortable working in a systems-driven environment; adapt to changes; reliable and punctual; follow instructions and seek feedback. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Employment type
Full-time Job function
Health Care Provider Industries
Higher Education
#J-18808-Ljbffr
Patient Coordinator, Group Practice, School of Dental Medicine, Clinical Affairs. Reports to the Clinic Practice Manager. The coordinator works as part of the Group Practice Model to provide excellent customer service for patients and students, from initial phone contact through completion of dental treatment care. Responsibilities include scheduling, updating patient information, payment collections, billing inquiries, answering calls, running reports, and overall support to the Group Practice Team. Responsibilities
Provide support to student providers by contacting patients and booking all patient appointments. Assist student providers and patients with questions, escalating unresolved issues to the Practice Manager or Practice Leader. Answer calls (including voicemails) and respond to patient emails. Run and maintain patient waitlist reports; review scheduling opportunities including emergencies and backfill patients into open slots. Review phone call and utilization reports to optimize chair time; update scheduled appointment status (cancelled or no-show). Send patient follow-up letters per established discontinuance protocols for hard-to-contact patients, consecutive no-shows, or self-discontinuance. Perform patient check-in tasks: update demographics, insurance, verify eligibility, consent, signed treatment plan; collect payments and provide receipts; notify provider of arrival. Perform check-out tasks: book follow-up appointments, collect outstanding balances, process bills/invoices, and issue walk-out statements. Close out daily charges and reconcile payments; bring collection bag to Finance at end of day. Provide other duties as needed to support clinic operations and patient care services. Qualifications
High School Diploma required; Associate degree preferred. 1-3 years in a customer service environment with heavy patient interaction; healthcare private practice, hospital, clinic or dental practice preferred. Ability to be flexible and adapt to changes in the work environment, delays, and unexpected events. Skills
Ability to establish priorities, meet deadlines, and manage competing demands. Strong problem-solving and critical thinking; analyze information and present solutions. Maintain confidentiality and openness to others\' ideas; willing to try new things. Collaborate in a team while also contributing as an individual. Excellent time management and organizational skills; accuracy and thoroughness; ability to multi-task and work under pressure. Strong interpersonal skills, including verbal communication with patients, students, staff and faculty; professionalism and courtesy. Comfortable working in a systems-driven environment; adapt to changes; reliable and punctual; follow instructions and seek feedback. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, marital, parental, or veteran status. We are a VEVRAA Federal Contractor. Employment type
Full-time Job function
Health Care Provider Industries
Higher Education
#J-18808-Ljbffr