Coates Group
Position Overview
The purpose of the
Pre-Sales Engineer
role is to act as the technical bridge between product engineering and client needs. This role elicits business and technical requirements, demonstrates capabilities, and validates solution fit/alignment in order to accelerate sales cycles and ensure successful client onboarding. The Pre-Sales Engineer leverages technical depth in modern software stacks, cloud infrastructure, and data systems to craft innovative, feasible proposals aligned with customer outcomes.
Key Responsibilities
Client Engagement
Participate in discovery calls and meetings to gather client requirements and understand business objectives.
Identify customer pain points, goals, and technical environments.
Build strong technical relationships with prospective clients to foster trust and credibility.
Solution Design
Translate customer requirements into functional and technical solutions.
Collaborate with product and engineering teams to ensure feasibility and alignment.
Develop solution architectures, integration plans, and high-level designs that meet customer needs.
Demonstrations & Presentations
Prepare and deliver product demonstrations customized to client use cases.
Present technical solutions to both technical and non-technical stakeholders.
Lead technical workshops, webinars, and proof-of-concept (PoC) sessions.
Support client lab setup and management.
Sales Support
Partner with sales representatives to create compelling value propositions and win strategies.
Assist with RFP/RFI responses and technical proposal writing.
Support pricing discussions, scope definition, and effort estimation.
Documentation & Handover
Provide clear technical documentation and support the transition to post-sales teams.
Document customer requirements and solution designs accurately.
Product & Industry Knowledge
Maintain up-to-date knowledge of the product portfolio and industry trends.
Gather feedback from clients and relay it to product/engineering teams for continuous improvement.
Qualifications
3+ years of experience in a Pre-Sales, Solutions Engineering, or Technical Consulting role
Extensive client-facing experience with ability to interface with all levels of the organization.
Familiarity with the sales process and customer engagement lifecycle
Understanding of the software development lifecycle and general software development best practices.
Preferred Skills:
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
Familiarity with reviewing and documenting API-based Integrations
Experience with Restaurant or Hospitality Technology
Capabilities
Technical Aptitude: Strong technical background in relevant technologies (e.g., cloud, software, networking)
Technical Communication: Ability to explain complex systems to non-technical audiences.
Fostering Connections: Experience working directly with customers or clients and building lasting relationships.
Curiosity & Continuous Learning: Keeps pace with evolving technologies (e.g., AI, Integrations, Consumer Trends, etc)
Consultative Approach: Balances technical feasibility with business outcomes with ability to translate business requirements into technical solutions
Innovation: Proactively prototypes or scripts technical solutions to client problems.
Agile Mindset: Comfortable managing multiple accounts and priorities in a fast-paced environment
$106,000 - $125,000 a year
About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please Be Advised Of The Following
Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com"
Wedo not contact employment candidates via email to solicit personal or financial information
All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
#J-18808-Ljbffr
Pre-Sales Engineer
role is to act as the technical bridge between product engineering and client needs. This role elicits business and technical requirements, demonstrates capabilities, and validates solution fit/alignment in order to accelerate sales cycles and ensure successful client onboarding. The Pre-Sales Engineer leverages technical depth in modern software stacks, cloud infrastructure, and data systems to craft innovative, feasible proposals aligned with customer outcomes.
Key Responsibilities
Client Engagement
Participate in discovery calls and meetings to gather client requirements and understand business objectives.
Identify customer pain points, goals, and technical environments.
Build strong technical relationships with prospective clients to foster trust and credibility.
Solution Design
Translate customer requirements into functional and technical solutions.
Collaborate with product and engineering teams to ensure feasibility and alignment.
Develop solution architectures, integration plans, and high-level designs that meet customer needs.
Demonstrations & Presentations
Prepare and deliver product demonstrations customized to client use cases.
Present technical solutions to both technical and non-technical stakeholders.
Lead technical workshops, webinars, and proof-of-concept (PoC) sessions.
Support client lab setup and management.
Sales Support
Partner with sales representatives to create compelling value propositions and win strategies.
Assist with RFP/RFI responses and technical proposal writing.
Support pricing discussions, scope definition, and effort estimation.
Documentation & Handover
Provide clear technical documentation and support the transition to post-sales teams.
Document customer requirements and solution designs accurately.
Product & Industry Knowledge
Maintain up-to-date knowledge of the product portfolio and industry trends.
Gather feedback from clients and relay it to product/engineering teams for continuous improvement.
Qualifications
3+ years of experience in a Pre-Sales, Solutions Engineering, or Technical Consulting role
Extensive client-facing experience with ability to interface with all levels of the organization.
Familiarity with the sales process and customer engagement lifecycle
Understanding of the software development lifecycle and general software development best practices.
Preferred Skills:
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field
Familiarity with reviewing and documenting API-based Integrations
Experience with Restaurant or Hospitality Technology
Capabilities
Technical Aptitude: Strong technical background in relevant technologies (e.g., cloud, software, networking)
Technical Communication: Ability to explain complex systems to non-technical audiences.
Fostering Connections: Experience working directly with customers or clients and building lasting relationships.
Curiosity & Continuous Learning: Keeps pace with evolving technologies (e.g., AI, Integrations, Consumer Trends, etc)
Consultative Approach: Balances technical feasibility with business outcomes with ability to translate business requirements into technical solutions
Innovation: Proactively prototypes or scripts technical solutions to client problems.
Agile Mindset: Comfortable managing multiple accounts and priorities in a fast-paced environment
$106,000 - $125,000 a year
About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Equal Opportunity Employer Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please Be Advised Of The Following
Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com"
Wedo not contact employment candidates via email to solicit personal or financial information
All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
#J-18808-Ljbffr