Otis Elevator Co.
Sr Manager, Service Sales & Operations
Otis Elevator Co., Baltimore, Maryland, United States, 21276
Date Posted: 2025-10-07
Country: United States of America
Location: OT300: NPB - LINTHICUM (BALT), MD 1705 Twin Springs Road Suite 110, Baltimore, MD, 21227 USA
Sr. Manager, Baltimore Service Sales and Operations
Essential Responsibilities
Provide on-going training, development, and leadership to the new equipment, modernization and service employees
Provide technical direction to regional field operations staff and participate in large bids
Responsible for the quality of all new installations, modernizations, and services for the sub-region
Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
Report and present on recommendations for all product designs and performance requirements
Monitor field tests as well as first inspection and data reports
Consult with construction superintendents, modernization superintendents, constructors, adjusters, and service managers regarding problems encountered with product performance
Proactively aid the region in regard to the malfunctioning of equipment
Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
Education / Certifications
High school diploma or equivalent required; bachelor’s degree preferred
Basic Qualifications
5+ years elevator industry experience required
Management experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
What’s In it For Me / Benefits:
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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Country: United States of America
Location: OT300: NPB - LINTHICUM (BALT), MD 1705 Twin Springs Road Suite 110, Baltimore, MD, 21227 USA
Sr. Manager, Baltimore Service Sales and Operations
Essential Responsibilities
Provide on-going training, development, and leadership to the new equipment, modernization and service employees
Provide technical direction to regional field operations staff and participate in large bids
Responsible for the quality of all new installations, modernizations, and services for the sub-region
Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
Report and present on recommendations for all product designs and performance requirements
Monitor field tests as well as first inspection and data reports
Consult with construction superintendents, modernization superintendents, constructors, adjusters, and service managers regarding problems encountered with product performance
Proactively aid the region in regard to the malfunctioning of equipment
Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
Education / Certifications
High school diploma or equivalent required; bachelor’s degree preferred
Basic Qualifications
5+ years elevator industry experience required
Management experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
What’s In it For Me / Benefits:
A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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