Genius Road, LLC
Technical Support Specialist
Location: Austin, Texas (Onsite 5 days per week)
Contract Position: 12 months
We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable, well‑managed desktop environment. This position provides hands‑on support for hardware, software, and applications while helping implement and maintain a consistent, secure technology experience across the organization. This role is ideal for a hands‑on technician who thrives in a fast‑moving environment, values precision and customer service, and enjoys keeping technology running seamlessly for a diverse user base.
Qualifications:
At least 4 years of professional IT support experience, including desktop setup and maintenance
Strong troubleshooting skills across hardware, software, and peripherals
Experience using IT service management tools to log and track work
2years supporting A/V systems and conference technology
Experience administering Apple/Mac and Windows devices in enterprise environments
Familiarity with Azure, Active Directory, and Office 365 management
Relevant IT certifications (A+, Network+, MCSA, etc.) are a plus
Availability for on‑call coverage (one week per quarter)
Key Responsibilities:
Handle escalated support requests and resolve complex technical issues
Perform installations, upgrades, and maintenance for desktop systems and related applications
Manage service tickets from start to finish with clear communication and accurate documentationAdminister user accounts, access controls, and group policies through Microsoft Active Directory and Office 365
Support audiovisual equipment and ensure smooth technology setup for meetings
Create and update documentation, procedures, and knowledgebase content
Stay current with new tools and technologies through training and certifications
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
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Contract Position: 12 months
We are seeking a proactive Technical Support Specialist to deliver advanced technical assistance and help shape a reliable, well‑managed desktop environment. This position provides hands‑on support for hardware, software, and applications while helping implement and maintain a consistent, secure technology experience across the organization. This role is ideal for a hands‑on technician who thrives in a fast‑moving environment, values precision and customer service, and enjoys keeping technology running seamlessly for a diverse user base.
Qualifications:
At least 4 years of professional IT support experience, including desktop setup and maintenance
Strong troubleshooting skills across hardware, software, and peripherals
Experience using IT service management tools to log and track work
2years supporting A/V systems and conference technology
Experience administering Apple/Mac and Windows devices in enterprise environments
Familiarity with Azure, Active Directory, and Office 365 management
Relevant IT certifications (A+, Network+, MCSA, etc.) are a plus
Availability for on‑call coverage (one week per quarter)
Key Responsibilities:
Handle escalated support requests and resolve complex technical issues
Perform installations, upgrades, and maintenance for desktop systems and related applications
Manage service tickets from start to finish with clear communication and accurate documentationAdminister user accounts, access controls, and group policies through Microsoft Active Directory and Office 365
Support audiovisual equipment and ensure smooth technology setup for meetings
Create and update documentation, procedures, and knowledgebase content
Stay current with new tools and technologies through training and certifications
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise, an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.
#J-18808-Ljbffr