Jobs via Dice
Overview
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Rudra Enterprise LLC, is seeking the following. Apply via Dice today! Work Description
Primary Roles And Responsibilities
Technical Support
Provide advanced and escalated technology service support
Perform complex hardware, software, and applications support and preventative maintenance
Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.
Triage and troubleshoot customer issues; Escalation point as Tier 1/2 Support
Implement support via Microsoft Active Directory
Perform enterprise desktop installations and updates via managed services
Perform call-backs within target-response-times
Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)
Monitor Service Desk queues
Update/escalate tickets as appropriate
Monitor systems for problems/alerts
Systems Administration
Perform systems/accounts administration within target-response-times
Assist with conference room Exchange calendars
Support A/V setups for meetings
Documentation systems and processes
Document, test, and publish processes/procedures
Participate in developing and testing knowledge management content (knowledgebase)
Assist Service Desk resources with knowledge management activities
Training & Development
Attend product training as deemed appropriate
Achieve technical certifications as determined by IT management
Maintain awareness of AE IT quality programs and standards
Worker Skills and Qualifications
Minimum (Required):
Provide professional technical customer service to users.
Install and maintain hardware and/or software for desktop systems
Schedule, document, and close work orders via support software
Troubleshoot computer, printer problems
Setup and maintain A/V equipment
Required to provide on call afterhours 24 x 7 support (about 1 week a qtr.)
Valid Texas Class C Driver License w/ ability to travel to more than one work location
Preferred (Optional):
Perform Advanced System administration duties for Apple/Mac and Microsoft based devices, e.g. adding user accounts, group policy Management, packaging and deploying software
Experience with Microsoft Active Directory, Azure and Office 365
Computer certification
Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Support Technician jobs in
Austin, TX . Austin, Texas Metropolitan Area
#J-18808-Ljbffr
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Rudra Enterprise LLC, is seeking the following. Apply via Dice today! Work Description
Primary Roles And Responsibilities
Technical Support
Provide advanced and escalated technology service support
Perform complex hardware, software, and applications support and preventative maintenance
Log tickets (from phone calls, e-mail, voicemail, walk-ins) with appropriate content, priorities, impact, etc.
Triage and troubleshoot customer issues; Escalation point as Tier 1/2 Support
Implement support via Microsoft Active Directory
Perform enterprise desktop installations and updates via managed services
Perform call-backs within target-response-times
Provide support of Microsoft desktop suite of applications (such as Office, IE, etc.)
Monitor Service Desk queues
Update/escalate tickets as appropriate
Monitor systems for problems/alerts
Systems Administration
Perform systems/accounts administration within target-response-times
Assist with conference room Exchange calendars
Support A/V setups for meetings
Documentation systems and processes
Document, test, and publish processes/procedures
Participate in developing and testing knowledge management content (knowledgebase)
Assist Service Desk resources with knowledge management activities
Training & Development
Attend product training as deemed appropriate
Achieve technical certifications as determined by IT management
Maintain awareness of AE IT quality programs and standards
Worker Skills and Qualifications
Minimum (Required):
Provide professional technical customer service to users.
Install and maintain hardware and/or software for desktop systems
Schedule, document, and close work orders via support software
Troubleshoot computer, printer problems
Setup and maintain A/V equipment
Required to provide on call afterhours 24 x 7 support (about 1 week a qtr.)
Valid Texas Class C Driver License w/ ability to travel to more than one work location
Preferred (Optional):
Perform Advanced System administration duties for Apple/Mac and Microsoft based devices, e.g. adding user accounts, group policy Management, packaging and deploying software
Experience with Microsoft Active Directory, Azure and Office 365
Computer certification
Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Support Technician jobs in
Austin, TX . Austin, Texas Metropolitan Area
#J-18808-Ljbffr