Merlin Entertainments
LEGOLAND CA Hotel Front Desk Host- Part Time
Merlin Entertainments, Carlsbad, California, United States, 92002
Join to apply for the
LEGOLAND CA Hotel Front Desk Host - Part Time
role at
Merlin Entertainments .
We’re a part‑time position. Pay: $19.50/hr (based on experience).
Key Objectives
Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check‑in/check‑out process and inquiries.
Ability to work under pressure and in a fast environment.
Works effectively in a team environment.
Essential Functions
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided.
Maintain and improve the quality of the guest experience.
Process all payments according to established hotel requirements.
Provide information and assistance to all guests and visitors.
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
Play an integral part in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
Assist guest services, safety services, housekeeping, and engineering team.
Maintain confidentiality of all guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Qualifications & Experience
1 – 3 years of Hotel front desk experience preferred.
Preferred candidate will have experience in OPERA property management system or equivalent.
Must be able to speak the English language clearly and fluently.
Preferred candidate will have the ability to speak Spanish fluently.
Provide excellent customer service and maintain a professional demeanour.
Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
Physical Requirements
Sitting:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Wrist Deviation (Side to Side):
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Standing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Hand/Wrist Repetitions (Up and Down):
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Walking:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Reaching:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Lifts and Carries:
Up to 10 pounds: None, Occasionally, Frequently, Constant
11 to 24 pounds: None, Occasionally, Frequently, Constant
25 to 34 pounds: None, Occasionally, Frequently, Constant
35 to 50 pounds: None, Occasionally, Frequently, Constant
51 to 74 pounds: None, Occasionally, Frequently, Constant
75 to 100 pounds: None, Occasionally, Frequently, Constant
Over 100 pounds: None, Occasionally, Frequently, Constant
Lifts Overhead:
Up to 10 pounds: None, Occasionally, Frequently, Constant
11 to 24 pounds: None, Occasionally, Frequently, Constant
25 to 34 pounds: None, Occasionally, Frequently, Constant
35 to 50 pounds: None, Occasionally, Frequently, Constant
51 to 74 pounds: None, Occasionally, Frequently, Constant
75 to 100 pounds: None, Occasionally, Frequently, Constant
Over 100 pounds: None, Occasionally, Frequently, Constant
Twisting:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Grasping:
Simple: Firm: > 50 pounds
Bending:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Manual Dexterity/Strength:
Gross motor, light-moderate strength
Gross motor, moderate - heavy strength
Fine motor, light-moderate strength
Fine motor, moderate - heavy strength
Squatting/Kneeling/Crawling:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Climbing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Pushing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Pulling:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Visual Requirements
Close eye work (small figures)
Color discrimination: Minimal, Normal
Depth perception, distance vision, ability to focus
Hearing Requirements
Special requirements
Working Conditions
Temperature:
15°F to >95°F
Driving:
None (0%), Occasional, Frequent, Constant
Crawl Space/Cramped Position:
Exposed
7 hour per day
Noise (loud/repetitive,
None (0%), Occasional, Frequent, Constant
Personal Protective Equipment (e.g. respiratory mask, etc.)
None (0%), Occasional, Frequent, Constant
Benefits Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and a 30% discount in our retail shops and restaurants.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.
Pay Range: USD $19.50/hr.
Seniority Level Entry level
Employment Type Part-time
Job Function Design, Art/Creative, and Information Technology
Industries Entertainment Providers
Referrals increase your chances of interviewing at Merlin Entertainments by 2x.
Get notified about new Host jobs in
Carlsbad, CA .
#J-18808-Ljbffr
LEGOLAND CA Hotel Front Desk Host - Part Time
role at
Merlin Entertainments .
We’re a part‑time position. Pay: $19.50/hr (based on experience).
Key Objectives
Welcome guests into the resort with a genuine warm welcome.
Ability to deliver a dynamic customer service experience by assisting guests with check‑in/check‑out process and inquiries.
Ability to work under pressure and in a fast environment.
Works effectively in a team environment.
Essential Functions
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided.
Maintain and improve the quality of the guest experience.
Process all payments according to established hotel requirements.
Provide information and assistance to all guests and visitors.
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
Play an integral part in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
Assist guest services, safety services, housekeeping, and engineering team.
Maintain confidentiality of all guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Qualifications & Experience
1 – 3 years of Hotel front desk experience preferred.
Preferred candidate will have experience in OPERA property management system or equivalent.
Must be able to speak the English language clearly and fluently.
Preferred candidate will have the ability to speak Spanish fluently.
Provide excellent customer service and maintain a professional demeanour.
Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
Physical Requirements
Sitting:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Wrist Deviation (Side to Side):
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Standing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Hand/Wrist Repetitions (Up and Down):
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Walking:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Reaching:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Lifts and Carries:
Up to 10 pounds: None, Occasionally, Frequently, Constant
11 to 24 pounds: None, Occasionally, Frequently, Constant
25 to 34 pounds: None, Occasionally, Frequently, Constant
35 to 50 pounds: None, Occasionally, Frequently, Constant
51 to 74 pounds: None, Occasionally, Frequently, Constant
75 to 100 pounds: None, Occasionally, Frequently, Constant
Over 100 pounds: None, Occasionally, Frequently, Constant
Lifts Overhead:
Up to 10 pounds: None, Occasionally, Frequently, Constant
11 to 24 pounds: None, Occasionally, Frequently, Constant
25 to 34 pounds: None, Occasionally, Frequently, Constant
35 to 50 pounds: None, Occasionally, Frequently, Constant
51 to 74 pounds: None, Occasionally, Frequently, Constant
75 to 100 pounds: None, Occasionally, Frequently, Constant
Over 100 pounds: None, Occasionally, Frequently, Constant
Twisting:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Grasping:
Simple: Firm: > 50 pounds
Bending:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Manual Dexterity/Strength:
Gross motor, light-moderate strength
Gross motor, moderate - heavy strength
Fine motor, light-moderate strength
Fine motor, moderate - heavy strength
Squatting/Kneeling/Crawling:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Climbing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Pushing:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Pulling:
None (0%)
Occasionally (1-33%)
Frequently (34-66%)
Constantly (67-100%)
Visual Requirements
Close eye work (small figures)
Color discrimination: Minimal, Normal
Depth perception, distance vision, ability to focus
Hearing Requirements
Special requirements
Working Conditions
Temperature:
15°F to >95°F
Driving:
None (0%), Occasional, Frequent, Constant
Crawl Space/Cramped Position:
Exposed
7 hour per day
Noise (loud/repetitive,
None (0%), Occasional, Frequent, Constant
Personal Protective Equipment (e.g. respiratory mask, etc.)
None (0%), Occasional, Frequent, Constant
Benefits Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and a 30% discount in our retail shops and restaurants.
We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with LLC.HumanResources@legoland.com.
Pay Range: USD $19.50/hr.
Seniority Level Entry level
Employment Type Part-time
Job Function Design, Art/Creative, and Information Technology
Industries Entertainment Providers
Referrals increase your chances of interviewing at Merlin Entertainments by 2x.
Get notified about new Host jobs in
Carlsbad, CA .
#J-18808-Ljbffr