Landford Plastic Surgery
Plastic Surgery Patient Coordinator - Bethesda (Bethesda)
Landford Plastic Surgery, Bethesda, Maryland, United States, 20811
**Patient Care Coordinator**
*Landford Plastic Surgery / Wilmina Landford, MD*
*Bethesda, Maryland*
**Job Summary:**
We are seeking an exceptional **Patient Care Coordinator** to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care.
**Key Responsibilities:**
Patient Experience Excellence Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures
Patient Care Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step Provide cost estimates, collect deposits and payments and schedule procedures Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed Provide superior customer service throughout every touchpoint
Administrative Duties Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses
**Qualifications**
Preferably 2 years experience in a sales or customer/patient-facing role preferably within medical aesthetics Foundational knowledge of plastic surgery Proven ability to make up to 50+ outbound phone calls daily Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience Passion for providing white-glove customer service and creating memorable patient experiences High attention to detail and ability to multi-task in a fast-paced environment Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals Strong negotiating skills to persuade and influence others Participates and works well in a team-based environment A professional, polished appearance and demeanor with a proactive approach to problem-solving
**What We Offer:** Competitive base salary with
monthly performance-based incentives
to increase overall compensation. Paid time off Paid holidays Comprehensive benefits package Professional growth and development opportunities
**Job Summary:**
We are seeking an exceptional **Patient Care Coordinator** to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care.
**Key Responsibilities:**
Patient Experience Excellence Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures
Patient Care Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step Provide cost estimates, collect deposits and payments and schedule procedures Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed Provide superior customer service throughout every touchpoint
Administrative Duties Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses
**Qualifications**
Preferably 2 years experience in a sales or customer/patient-facing role preferably within medical aesthetics Foundational knowledge of plastic surgery Proven ability to make up to 50+ outbound phone calls daily Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience Passion for providing white-glove customer service and creating memorable patient experiences High attention to detail and ability to multi-task in a fast-paced environment Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals Strong negotiating skills to persuade and influence others Participates and works well in a team-based environment A professional, polished appearance and demeanor with a proactive approach to problem-solving
**What We Offer:** Competitive base salary with
monthly performance-based incentives
to increase overall compensation. Paid time off Paid holidays Comprehensive benefits package Professional growth and development opportunities