Landford Plastic Surgery
Plastic Surgery Patient Coordinator - Bethesda
Landford Plastic Surgery, Bethesda, Maryland, us, 20811
Plastic Surgery Patient Coordinator - Bethesda
2 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Landford Plastic Surgery / Wilmina Landford, MD
Bethesda, Maryland
Job Summary:
We are seeking an exceptional Patient Care Coordinator to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world‑class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high‑end customer‑facing positions who thrives in a dynamic and patient‑focused environment that is centered around wellness and beauty from the first point of contact to post‑procedure care.
Key Responsibilities:
Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service
Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures
Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow‑ups, and surgeries, providing comprehensive information and guidance at each step
Provide cost estimates, collect deposits and payments and schedule procedures
Coordinate pre‑ and post‑op requirements and appointments to ensure optimal outcomes and a positive experience
Develop and maintain long‑term relationships with patients, offering ongoing support and follow‑up throughout the patient journey, ensuring all their questions are addressed
Provide superior customer service throughout every touchpoint
Administrative Duties
Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses
Qualifications
Preferably 2 years experience in a sales or customer/patient‑facing role preferably within medical aesthetics
Foundational knowledge of plastic surgery
Proven ability to make up to 50+ outbound phone calls daily
Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
Passion for providing white‑glove customer service and creating memorable patient experiences
High attention to detail and ability to multi‑task in a fast‑paced environment
Self‑motivated with a drive for results consistent with a proven track record of exceeding sales goals
Strong negotiating skills to persuade and influence others
Participates and works well in a team‑based environment
A professional, polished appearance and demeanor with a proactive approach to problem‑solving
What We Offer:
Competitive base salary with
monthly performance‑based incentives
to increase overall compensation.
Paid time off
Paid holidays
Professional growth and development opportunities
Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industry: Medical Practices
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Landford Plastic Surgery / Wilmina Landford, MD
Bethesda, Maryland
Job Summary:
We are seeking an exceptional Patient Care Coordinator to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world‑class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high‑end customer‑facing positions who thrives in a dynamic and patient‑focused environment that is centered around wellness and beauty from the first point of contact to post‑procedure care.
Key Responsibilities:
Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service
Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures
Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow‑ups, and surgeries, providing comprehensive information and guidance at each step
Provide cost estimates, collect deposits and payments and schedule procedures
Coordinate pre‑ and post‑op requirements and appointments to ensure optimal outcomes and a positive experience
Develop and maintain long‑term relationships with patients, offering ongoing support and follow‑up throughout the patient journey, ensuring all their questions are addressed
Provide superior customer service throughout every touchpoint
Administrative Duties
Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses
Qualifications
Preferably 2 years experience in a sales or customer/patient‑facing role preferably within medical aesthetics
Foundational knowledge of plastic surgery
Proven ability to make up to 50+ outbound phone calls daily
Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience
Passion for providing white‑glove customer service and creating memorable patient experiences
High attention to detail and ability to multi‑task in a fast‑paced environment
Self‑motivated with a drive for results consistent with a proven track record of exceeding sales goals
Strong negotiating skills to persuade and influence others
Participates and works well in a team‑based environment
A professional, polished appearance and demeanor with a proactive approach to problem‑solving
What We Offer:
Competitive base salary with
monthly performance‑based incentives
to increase overall compensation.
Paid time off
Paid holidays
Professional growth and development opportunities
Seniority level: Entry level
Employment type: Full‑time
Job function: Health Care Provider
Industry: Medical Practices
#J-18808-Ljbffr