Abacus Group
Job Summary
As a dedicated Associate Client Support Technician, you will provide hands-on, white-glove support for a single firm, assisting senior leadership, C-level executives, and staff at their Grand Central area office. You will troubleshoot workstations, software, and collaboration tools, proactively manage technology, and collaborate with internal teams to ensure smooth, uninterrupted operations so the client can focus on their business priorities.
Responsibilities
(including, but not limited to):
Client & Executive Support Provide exceptional, onsite, white-glove technical support to executives and their administrative teams. Conduct proactive checks and maintenance of executive technology to anticipate and resolve potential issues. Communicate proactively with clients and colleagues to deliver outstanding service. Device & System Support
Provide onsite support for workstations, printers, peripherals, and AV/conference systems (Zoom/Teams Rooms). Provide comprehensive support for mobile devices, including configuration, troubleshooting, and application support. Execute setups and troubleshooting for Multi-Factor Authentication (MFA), VPN, and secure access solutions. Troubleshooting & Issue Management
Troubleshoot and resolve technical issues efficiently, escalating when appropriate. Collaborate with internal Abacus teams to conduct "ready-for-business" reviews after changes in client environment. Documentation & Process
Maintain accurate, timely documentation of all work in ServiceNow. Manage your ticket queue, ensuring notes, statuses, and time entries are always current. Operational Support & Flexibility
Assist with hardware inventory management. Prioritize and self-direct workload in a fast-paced environment. Maintain flexibility with duties and schedule as client needs evolve. Perform light physical tasks (lifting up to 25 lbs.) as needed. Skills
Demonstrated experience providing high-touch, executive, or C-level technical support is a significant plus. Experience with supporting and troubleshooting Windows and macOS, including mobile device management (Intune). Experience with Microsoft 365 troubleshooting. Familiarity with AV and conference room systems (Zoom/Teams Rooms). Familiarity with MFA tools (e.g., Duo Security) and VPN access setup/troubleshooting. Hardware troubleshooting skills (video cards, peripherals, drivers) and ability to perform system performance upgrades (CPU, RAM). Basic networking knowledge, including DNS, DHCP, TCP/IP, network printer setup, and management. Familiarity with Active Directory administration. Exceptional customer service skills, delivering professional, discreet, "white glove" support. Excellent written and verbal communication. Ability to explain technical issues to non-technical audiences. Proven ability to work independently, manage high-priority tasks under pressure, and maintain confidentiality. Qualifications
2+ years of experience in a dedicated desktop or IT support role. High school diploma required, bachelor's degree a plus Technical certifications or formal training a plus Strong communication, organization, and collaboration skills Self-motivated, detail-oriented, and proactive team player with a "pitch in" attitude Ability to commute to Grand Central area client site on a full time basis The Benefits of Working for Abacus:
Competitive compensation Comprehensive benefits including medical, dental, vision, disability, life, 401(k), and PTO Exposure to a wide range of clients and technologies Work alongside experienced, collaborative technicians Ongoing professional development and certification opportunities
Salary DOE: 70-80k
As a dedicated Associate Client Support Technician, you will provide hands-on, white-glove support for a single firm, assisting senior leadership, C-level executives, and staff at their Grand Central area office. You will troubleshoot workstations, software, and collaboration tools, proactively manage technology, and collaborate with internal teams to ensure smooth, uninterrupted operations so the client can focus on their business priorities.
Responsibilities
(including, but not limited to):
Client & Executive Support Provide exceptional, onsite, white-glove technical support to executives and their administrative teams. Conduct proactive checks and maintenance of executive technology to anticipate and resolve potential issues. Communicate proactively with clients and colleagues to deliver outstanding service. Device & System Support
Provide onsite support for workstations, printers, peripherals, and AV/conference systems (Zoom/Teams Rooms). Provide comprehensive support for mobile devices, including configuration, troubleshooting, and application support. Execute setups and troubleshooting for Multi-Factor Authentication (MFA), VPN, and secure access solutions. Troubleshooting & Issue Management
Troubleshoot and resolve technical issues efficiently, escalating when appropriate. Collaborate with internal Abacus teams to conduct "ready-for-business" reviews after changes in client environment. Documentation & Process
Maintain accurate, timely documentation of all work in ServiceNow. Manage your ticket queue, ensuring notes, statuses, and time entries are always current. Operational Support & Flexibility
Assist with hardware inventory management. Prioritize and self-direct workload in a fast-paced environment. Maintain flexibility with duties and schedule as client needs evolve. Perform light physical tasks (lifting up to 25 lbs.) as needed. Skills
Demonstrated experience providing high-touch, executive, or C-level technical support is a significant plus. Experience with supporting and troubleshooting Windows and macOS, including mobile device management (Intune). Experience with Microsoft 365 troubleshooting. Familiarity with AV and conference room systems (Zoom/Teams Rooms). Familiarity with MFA tools (e.g., Duo Security) and VPN access setup/troubleshooting. Hardware troubleshooting skills (video cards, peripherals, drivers) and ability to perform system performance upgrades (CPU, RAM). Basic networking knowledge, including DNS, DHCP, TCP/IP, network printer setup, and management. Familiarity with Active Directory administration. Exceptional customer service skills, delivering professional, discreet, "white glove" support. Excellent written and verbal communication. Ability to explain technical issues to non-technical audiences. Proven ability to work independently, manage high-priority tasks under pressure, and maintain confidentiality. Qualifications
2+ years of experience in a dedicated desktop or IT support role. High school diploma required, bachelor's degree a plus Technical certifications or formal training a plus Strong communication, organization, and collaboration skills Self-motivated, detail-oriented, and proactive team player with a "pitch in" attitude Ability to commute to Grand Central area client site on a full time basis The Benefits of Working for Abacus:
Competitive compensation Comprehensive benefits including medical, dental, vision, disability, life, 401(k), and PTO Exposure to a wide range of clients and technologies Work alongside experienced, collaborative technicians Ongoing professional development and certification opportunities
Salary DOE: 70-80k