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Receptionist
Job Title: Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Job Overview
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. The role maintains a professional image of the company and may also assist in mail/shipping operations, hospitality, and general office/facilities work based on operational needs.
Main Functions
- Answer all calls/correspondences and provide exceptional customer service for all incoming/outgoing visitors.
- Perform hospitality work such as opening troubleshooting tickets, ordering supplies, stocking kitchens/service areas, and setting up/down conference rooms for meetings/events.
- Assist with mail services, including sorting/distributing mail and receiving/tracking packages.
Duties And Responsibilities
- Provide 5‑star customer service to all employees and visitors.
- Answer incoming telephone calls and route callers to the appropriate person.
- Ensure all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
- Log visitors into the registration system and activate access for temporary badges.
- Issue facility access cards to employees.
- Handle global calls efficiently, professionally, and with high customer‑service standards.
- Prioritize calls and escalate customer‑service issues to the proper chain of command.
- Maintain up‑to‑date company phone and speed‑dial lists.
- Provide guidance and training to back‑up staff on policies and procedures.
- Notify employees upon receipt of inbound deliveries or deliver items to the Mail Room.
- Assist with administrative support such as scheduling meeting rooms, ordering catering, and compiling manuals.
- Follow up on loaned access cards and coordinate with Security if not returned.
- Build and maintain professional relationships with customers and internal teams.
- Maintain the reception area neat and orderly, including visitor reading materials.
- Service and replenish barista, pantry, conference, kitchen, or meeting areas.
- Perform meeting room and conference room set‑ups.
- Monitor office supply levels and reorder as necessary.
- Assist with copy/print orders and monitor copy/print equipment.
- Maintain professionalism and composure when interacting with all callers/visitors.
- Provide back‑of‑office coverage and handle sensitive inquiries strategically.
- Proactively seek out additional work during downtime.
Competencies
- Client‑satisfaction driven
- Strong integrity and business ethics
- Excellent communication skills
- Professional appearance and attitude
- Good organizational skills and attention to detail
- Ability to maintain confidentiality
- Results‑oriented and fast learner
- Adaptable to change and adverse situations
- Strong time‑management and task‑prioritization skills
Qualifications And Education Requirements
- High School Diploma (or equivalent) required.
- 1–3 years prior work experience; preference for administrative/reception/concierge roles.
- Ability to work assigned hours determined by the manager.
- Excellent organizational and time‑management skills.
- Analytical abilities and problem‑solving aptitude.
- Superior written and verbal communication skills.
- Task‑driven personality focused on customer satisfaction.
- Multi‑tasking and prioritization capabilities.
- Computer proficiency: multi‑phone line systems, PC/Mac, MS Office, multifunctional devices (copiers, scanners, fax/mail machines).
- Professional appearance and attitude required.
- Adherence to all company policies and procedures.
Physical Demands
- Ability to lift or move 40–60 lbs. frequently.
- Capacity to walk, bend, kneel, stand, and sit for extended periods.
- Manual dexterity for operating office machinery.
Travel
None or negligible.
Other Duties
This job description is not designed to cover all activities, duties, or responsibilities required. Duties may change at any time with or without notice.
Pay Range
$23 – $24 USD per hour.
What We Offer
- Career growth and learning opportunities.
- Recognition programs for all levels of employees.
- Comprehensive benefits: medical, dental, vision, HCFSA, DCFSA, HSA, commuter benefits, supplemental life, accident, critical illness, hospital indemnity, legal, identity theft, pet discounts, and more.
- Paid time off and 401(k) with matching.
About SPS
SPS is a leading employer of choice, providing outsourcing solutions that leverage Intelligent Automation in over 22 countries. We offer services in mailroom management, reception, lobby concierge, conference room management, and document processing.
EEO Statement
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or any other protected status.
Accessibility
SPS offers reasonable accommodations for individuals with disabilities during the hiring and employment process. Request accommodations at any time.
Privacy and Acknowledgement
By submitting an application, you certify that the information provided is true, complete, and accurate. You also certify that you have not knowingly withheld any information that might affect hiring. Any false information may result in rejection or immediate termination.
Contact Information
To view our privacy policy, click the link below: Data Privacy Statement