Truity Credit Union
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The
Financial Operations Department
ensures the smooth operation of financial processes. Responsibilities include processing card transactions, handling ACH, wire transfers, checks, EFTs. As well as responding to inquiries, reviewing transactions for fraud, ensuring regulatory compliance, and proactively resolving issues across transaction types. The position ensures secure accurate fund flow, making decisions in a fast‑paced environment with attention to detail, policy adherence, and timely completion of tasks.
ESSENTIAL FUNCTIONS May include any and/or all of the following:
Answer questions and assist team members and staff from other departments regarding member issues, resolving concerns or directing them to the appropriate individuals for assistance.
Actively listen and respond to member inquiries, suggestions, requests, and concerns.
Conduct account maintenance, including processing credit card payments, special requests, transfers, effective date payments, cash advances, refunds, adding authorized users, credit limit increases, and other related tasks.
Process name and address changes and sort and distribute departmental mail.
Review and process morning check files, including check adjustment requests from the Federal Reserve.
Execute ACH functions, including completing ACH transactions, investigating and resolving ACH exceptions, monitoring for fraud or suspicious activity, and processing member requests for ACH authorizations, cancellations, stop payments, and unauthorized debits (in compliance with Reg E).
Process the daily Skip A Pay report, editing prior ACH authorizations from members.
Process Federal Reclamations, ensuring compliance with regulatory requirements.
Analyze and process daily incoming and outgoing wire transfers, applying risk assessment techniques to mitigate potential fraudulent activities.
Review wire transfer requests for accuracy, completeness, and compliance with regulatory requirements.
Collaborate with internal departments, financial institutions, and members to resolve wire transfer inquiries and issues.
Review and evaluate external transfer limit increase requests from members up to $25,000.
Manage garnishments, levies, and child support processes, ensuring compliance and risk mitigation.
Analyze daily and weekly negative share balance reports and implement corrective actions, such as Courtesy Pay Repayment plans.
Strategically process and maintain Courtesy Pay Repayment Plans, using data analysis to optimize repayment strategies and minimize risk.
Prepare charged‑off shares for third‑party collections, prioritizing recovery efforts.
Develop and apply the ability to assess account activities for unusual or suspicious behaviors to minimize risk to the credit union or members and report to the Fraud Department.
Process lost or stolen cards, requests for maintenance, PINS, and replacement plastics.
Balance credit card payments received by lobby personnel and monitor negative balance accounts, taking appropriate actions as needed.
Input new credit card accounts and process credit card applications, sending letters and disclosures to members.
Balance internal reports and Velera reports as requested, and assist branches with card servicing processes.
Review and respond to ChexSystem inquiries, using data insights to address alerts.
Successfully complete compliance training and testing to ensure adherence to regulatory standards.
Perform other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Knowledge of:
Modern office equipment
Technology and various software programs including Symitar
Credit Union operations, procedures, products, services, philosophies, practices, and systems
Ability to:
Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
Organize and prioritize in order to meet deadlines
Solve practical problems and deal with variables in situations
Write routine reports and correspondence and speak effectively with members and employees
Self‑direct with the initiative and drive necessary to activate a project from conception through completion
Skill in:
Excellent communication and interpersonal skills to effectively work with members and employees
QUALIFICATIONS Critical Development Experiences: Pursue opportunities for professional growth and development through training, education and self‑study. Successfully complete all applicable compliance training and testing.
Education and experience equivalent to: A minimum of one year up to three years of similar or related experience, including preparatory experience. A high school degree or equivalent.
REQUIREMENTS Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 50 pounds. A normal range of hearing, vision, and speech are required to effectively work with co‑employees and members.
REGULATORY COMPLIANCE & CONFIDENTIALITY Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non‑public information about our members and the Credit Union.
This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
Equal Opportunity Employer/Veterans/Disabled
Truity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or jobs@truitycu.org for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.
#J-18808-Ljbffr
Subscribe to our RSS feeds to receive instant updates as new positions become available.
The
Financial Operations Department
ensures the smooth operation of financial processes. Responsibilities include processing card transactions, handling ACH, wire transfers, checks, EFTs. As well as responding to inquiries, reviewing transactions for fraud, ensuring regulatory compliance, and proactively resolving issues across transaction types. The position ensures secure accurate fund flow, making decisions in a fast‑paced environment with attention to detail, policy adherence, and timely completion of tasks.
ESSENTIAL FUNCTIONS May include any and/or all of the following:
Answer questions and assist team members and staff from other departments regarding member issues, resolving concerns or directing them to the appropriate individuals for assistance.
Actively listen and respond to member inquiries, suggestions, requests, and concerns.
Conduct account maintenance, including processing credit card payments, special requests, transfers, effective date payments, cash advances, refunds, adding authorized users, credit limit increases, and other related tasks.
Process name and address changes and sort and distribute departmental mail.
Review and process morning check files, including check adjustment requests from the Federal Reserve.
Execute ACH functions, including completing ACH transactions, investigating and resolving ACH exceptions, monitoring for fraud or suspicious activity, and processing member requests for ACH authorizations, cancellations, stop payments, and unauthorized debits (in compliance with Reg E).
Process the daily Skip A Pay report, editing prior ACH authorizations from members.
Process Federal Reclamations, ensuring compliance with regulatory requirements.
Analyze and process daily incoming and outgoing wire transfers, applying risk assessment techniques to mitigate potential fraudulent activities.
Review wire transfer requests for accuracy, completeness, and compliance with regulatory requirements.
Collaborate with internal departments, financial institutions, and members to resolve wire transfer inquiries and issues.
Review and evaluate external transfer limit increase requests from members up to $25,000.
Manage garnishments, levies, and child support processes, ensuring compliance and risk mitigation.
Analyze daily and weekly negative share balance reports and implement corrective actions, such as Courtesy Pay Repayment plans.
Strategically process and maintain Courtesy Pay Repayment Plans, using data analysis to optimize repayment strategies and minimize risk.
Prepare charged‑off shares for third‑party collections, prioritizing recovery efforts.
Develop and apply the ability to assess account activities for unusual or suspicious behaviors to minimize risk to the credit union or members and report to the Fraud Department.
Process lost or stolen cards, requests for maintenance, PINS, and replacement plastics.
Balance credit card payments received by lobby personnel and monitor negative balance accounts, taking appropriate actions as needed.
Input new credit card accounts and process credit card applications, sending letters and disclosures to members.
Balance internal reports and Velera reports as requested, and assist branches with card servicing processes.
Review and respond to ChexSystem inquiries, using data insights to address alerts.
Successfully complete compliance training and testing to ensure adherence to regulatory standards.
Perform other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
Knowledge of:
Modern office equipment
Technology and various software programs including Symitar
Credit Union operations, procedures, products, services, philosophies, practices, and systems
Ability to:
Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
Organize and prioritize in order to meet deadlines
Solve practical problems and deal with variables in situations
Write routine reports and correspondence and speak effectively with members and employees
Self‑direct with the initiative and drive necessary to activate a project from conception through completion
Skill in:
Excellent communication and interpersonal skills to effectively work with members and employees
QUALIFICATIONS Critical Development Experiences: Pursue opportunities for professional growth and development through training, education and self‑study. Successfully complete all applicable compliance training and testing.
Education and experience equivalent to: A minimum of one year up to three years of similar or related experience, including preparatory experience. A high school degree or equivalent.
REQUIREMENTS Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 50 pounds. A normal range of hearing, vision, and speech are required to effectively work with co‑employees and members.
REGULATORY COMPLIANCE & CONFIDENTIALITY Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti‑Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non‑public information about our members and the Credit Union.
This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job‑related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
Equal Opportunity Employer/Veterans/Disabled
Truity is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or jobs@truitycu.org for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.
#J-18808-Ljbffr