Weekender
About The Company
We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.
This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.
You will love it at Weekender if our core values below get you excited and inspired too!
Always be a student and always be open-minded
Be Adventurous
Be excited by challenge and willing to fail-forward
Commit to being world class at your job and lean-in to your superpowers
Be a Host
Treat guests and teammates like you would family
Be of Integrity
Own your Domain: Be accountable to your job & the greater mission
Embrace honesty, transparency and vulnerability
Follow-through and do what you say you’re going to do
What you'll be responsible for:
The Director of Hotel Operations oversees day-to-day performance and long-term operational success for a portfolio of boutique hotels across the Northeast region. This leadership role provides direct supervision to General Managers and Area General Managers, ensuring operational consistency, financial performance, and an exceptional guest experience across all properties. Reporting to the Corporate Director of Operations, this position is based at the corporate office in Saratoga Springs, NY, and plays a key role in hotel openings, transitions, and property performance oversight. Essential Duties and Responsibilities
The essential functions include, but are not limited to the following: Leadership & Oversight
Lead, mentor, and develop General Managers and Area General Managers across the Northeast portfolio. Drive operational excellence, team performance, and adherence to company standards across all hotel departments. Leading weekly cadence of leadership meetings amongst the General Managers and Area General Managers to review KPI’s, quality, standards, etc. Guide and coach GMs in achieving KPIs across guest satisfaction, staff performance, and property upkeep. Conduct regular site visits and performance reviews to monitor property standards, guest experience, and team culture (30% travel - additional travel may be required with task force assignments). General Manager Coverage/Task Force Coverage & Operational Leadership
Serve as acting General Manager during vacancies, vacations, or other absences Manage day-to-day hotel operations with a focus on guest satisfaction, team leadership, and financial performance Ensure properties consistently meet brand standards and operational policies New Hotel Openings & Transitions
Lead or support the launch of newly acquired or developed hotels, coordinating between corporate, property teams, and vendors Manage timelines, budgets, and project milestones to ensure smooth openings Oversee staff training, systems setup, and vendor onboarding during transitions Work in alignment with acquisitions team to ensure smooth transition from renovation to operations Act as the primary liaison between properties, corporate departments, and third-party vendors during projects and transitions Manage schedules, deliverables, and stakeholder expectations to keep projects on track Support special initiatives and ad hoc projects as assigned Quality Control & Continuous Improvement
Conduct regular site visits and audits to assess operational standards, cleanliness, service quality, and safety compliance Identify areas for improvement and collaborate with property teams and corporate leadership to implement solutions Facilitate communication and best practice sharing across properties Success Measures
Achieves portfolio-wide guest satisfaction scores (GSS) and Net Promoter Scores (NPS) that meet or exceed company targets. Improves property-level profitability and operating efficiency year over year through effective leadership and standardization. Ensures all properties consistently meet internal audit, brand, and safety compliance standards. Successfully leads hotel openings, transitions, or task force assignments within established timelines and budgets. Qualifications
5+ years of hospitality management experience, including General Manager or Assistant General Manager roles preferred Financial acumen with experience managing budgets, P&L, and driving revenue performance Demonstrated success in multi-property operations, hotel openings, or transitional leadership Strong project management skills with the ability to coordinate multiple moving parts Excellent interpersonal, leadership, and communication skills Flexibility with ability to travel with little to no notice Detail-oriented with a passion for operational excellence and team development Proficiency with property management systems (PMS) and common hotel operations software Must possess and maintain a valid driver’s license with a clean driving record and be able to successfully pass a Motor Vehicle Record (MVR) check, as operating company vehicles is a requirement of this position. Weekender provides excellent benefits to our salariedemployees. Comprehensive Health insurance: 60% employer paid for employee only plans* Comprehensive Dental & Vision insurance: 100% employer paid for employee only plans* Life insurance policy: $25k fully paid policy by Weekender Gym membership reimbursement with health plan (up to $300/ benefit year) Employee Assistance Program Competitive 401k Matching Plan with employer match up to 4% of total salary - (eligible after 1000 hours worked) Discounted employee hotel stays at Weekender properties 3 weeks (15 business days) PTO (vacation/sick) paid vacation per year Partnership with eCornell for continuous learning in our industry Low cost Hertz rental cars Employee referral program * Subject to change annually based on health, dental and vision plan chosen for the year The pay range for this role is: 90,000 - 100,000 USD per year (Saratoga Springs, NY)
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The Director of Hotel Operations oversees day-to-day performance and long-term operational success for a portfolio of boutique hotels across the Northeast region. This leadership role provides direct supervision to General Managers and Area General Managers, ensuring operational consistency, financial performance, and an exceptional guest experience across all properties. Reporting to the Corporate Director of Operations, this position is based at the corporate office in Saratoga Springs, NY, and plays a key role in hotel openings, transitions, and property performance oversight. Essential Duties and Responsibilities
The essential functions include, but are not limited to the following: Leadership & Oversight
Lead, mentor, and develop General Managers and Area General Managers across the Northeast portfolio. Drive operational excellence, team performance, and adherence to company standards across all hotel departments. Leading weekly cadence of leadership meetings amongst the General Managers and Area General Managers to review KPI’s, quality, standards, etc. Guide and coach GMs in achieving KPIs across guest satisfaction, staff performance, and property upkeep. Conduct regular site visits and performance reviews to monitor property standards, guest experience, and team culture (30% travel - additional travel may be required with task force assignments). General Manager Coverage/Task Force Coverage & Operational Leadership
Serve as acting General Manager during vacancies, vacations, or other absences Manage day-to-day hotel operations with a focus on guest satisfaction, team leadership, and financial performance Ensure properties consistently meet brand standards and operational policies New Hotel Openings & Transitions
Lead or support the launch of newly acquired or developed hotels, coordinating between corporate, property teams, and vendors Manage timelines, budgets, and project milestones to ensure smooth openings Oversee staff training, systems setup, and vendor onboarding during transitions Work in alignment with acquisitions team to ensure smooth transition from renovation to operations Act as the primary liaison between properties, corporate departments, and third-party vendors during projects and transitions Manage schedules, deliverables, and stakeholder expectations to keep projects on track Support special initiatives and ad hoc projects as assigned Quality Control & Continuous Improvement
Conduct regular site visits and audits to assess operational standards, cleanliness, service quality, and safety compliance Identify areas for improvement and collaborate with property teams and corporate leadership to implement solutions Facilitate communication and best practice sharing across properties Success Measures
Achieves portfolio-wide guest satisfaction scores (GSS) and Net Promoter Scores (NPS) that meet or exceed company targets. Improves property-level profitability and operating efficiency year over year through effective leadership and standardization. Ensures all properties consistently meet internal audit, brand, and safety compliance standards. Successfully leads hotel openings, transitions, or task force assignments within established timelines and budgets. Qualifications
5+ years of hospitality management experience, including General Manager or Assistant General Manager roles preferred Financial acumen with experience managing budgets, P&L, and driving revenue performance Demonstrated success in multi-property operations, hotel openings, or transitional leadership Strong project management skills with the ability to coordinate multiple moving parts Excellent interpersonal, leadership, and communication skills Flexibility with ability to travel with little to no notice Detail-oriented with a passion for operational excellence and team development Proficiency with property management systems (PMS) and common hotel operations software Must possess and maintain a valid driver’s license with a clean driving record and be able to successfully pass a Motor Vehicle Record (MVR) check, as operating company vehicles is a requirement of this position. Weekender provides excellent benefits to our salariedemployees. Comprehensive Health insurance: 60% employer paid for employee only plans* Comprehensive Dental & Vision insurance: 100% employer paid for employee only plans* Life insurance policy: $25k fully paid policy by Weekender Gym membership reimbursement with health plan (up to $300/ benefit year) Employee Assistance Program Competitive 401k Matching Plan with employer match up to 4% of total salary - (eligible after 1000 hours worked) Discounted employee hotel stays at Weekender properties 3 weeks (15 business days) PTO (vacation/sick) paid vacation per year Partnership with eCornell for continuous learning in our industry Low cost Hertz rental cars Employee referral program * Subject to change annually based on health, dental and vision plan chosen for the year The pay range for this role is: 90,000 - 100,000 USD per year (Saratoga Springs, NY)
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