interface.ai
Senior Talent Operations Specialist
interface.ai, San Francisco, California, United States, 94199
Senior Talent Operations Specialist at interface.ai
We are seeking a data- and process-driven professional to be the operational and analytical backbone of our Recruiting/ Talent Acquisition function, combining analytics, automation, and process rigor to make the TA team more effective and insight-driven.
Overview
We are the industry’s leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. Our integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by proprietary Generative AI. Our mission is to transform the banking experience with hyper-personalized, secure, and seamless interactions while improving operational efficiencies and driving revenue growth. Key Responsibilities
Dashboard Development & Reporting: Design, build, and maintain recruitment dashboards in Power BI or similar tools to provide real-time visibility into hiring metrics and funnel performance. Develop and maintain an Executive Summary Dashboard that highlights recruitment funnel health, speed & efficiency, hiring progress vs targets, offer outcomes, source effectiveness, accountability metrics, and open requisition visibility. Build leadership decks to present recruitment data, trends, and insights to the VP of People and executive leadership. Systems & Tools Management: Serve as the Greenhouse ATS expert—managing configurations, reporting, integrations, and optimization. Ensure data accuracy and integrity across all recruiting systems and reports. Partner with IT, Finance, and HR to maintain seamless integration between ATS, HRIS, and onboarding platforms. Evaluate and implement new recruiting tools or automations to enhance the TA tech stack. Operational Excellence & Process Optimization: Streamline and document Talent Acquisition workflows, automations, and processes for efficiency and scalability. Define and monitor recruiter SLAs, hiring KPIs, and compliance standards. Forecast headcount with leadership to inform budgets and strategy. Drive continuous improvement across recruiting operations and candidate experience. Onboarding & Offboarding Operations: Oversee the new hire onboarding process, coordinating system setup, access, documentation, and Day 1 readiness in collaboration with HR and IT. Conduct new hire orientation sessions and support offboarding processes to ensure compliance and data integrity. Maintain documentation and process audits for onboarding/offboarding activities. Leadership Reporting & Strategic Insights: Build and deliver executive reports and presentations summarizing recruiting performance and business impact. Provide deep-dive analytics to uncover bottlenecks and influence strategic workforce planning. Partner with HR, Finance, and business leaders to align hiring execution with organizational goals. Qualifications
5–8 years of experience in Talent Acquisition Operations or Recruiting Analytics. Proven expertise in Power BI or similar BI tools (e.g., Tableau, Looker, Google Data Studio). Advanced proficiency with Greenhouse ATS, including reporting, workflows, and integrations. Strong analytical mindset with deep understanding of recruiting metrics (time-to-fill, conversion rates, offer acceptance, source effectiveness). Proven ability to build dashboards and executive decks that communicate key hiring insights. Excellent communication, stakeholder management, and project management skills. Strong process orientation with experience documenting and optimizing operational workflows. Preferred Skills
Experience with HRIS or onboarding systems integrations. Familiarity with SQL, advanced Excel, or Python for data analysis. Experience supporting a high-growth, tech-driven organization. Understanding of compliance and data governance in recruiting operations. Why You’ll Love This Role
You’ll be the data and operations powerhouse behind a world-class Talent Acquisition function—powering recruiting excellence through analytics, technology, and seamless new hire experiences. Your work will directly impact leadership visibility, recruiter productivity, and the overall efficiency of the talent lifecycle. Compensation is expected to be between $100,000 - $130,000 in base salary. Exact compensation may vary based on skills and location. Benefits
100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Remote-first flexibility Mental health, wellness & family benefits A mission-driven team shaping the future of banking At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person’s perspective and contributions. We encourage all qualified individuals to apply and are committed to ensuring that our hiring process is inclusive and accessible.
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We are the industry’s leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. Our integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by proprietary Generative AI. Our mission is to transform the banking experience with hyper-personalized, secure, and seamless interactions while improving operational efficiencies and driving revenue growth. Key Responsibilities
Dashboard Development & Reporting: Design, build, and maintain recruitment dashboards in Power BI or similar tools to provide real-time visibility into hiring metrics and funnel performance. Develop and maintain an Executive Summary Dashboard that highlights recruitment funnel health, speed & efficiency, hiring progress vs targets, offer outcomes, source effectiveness, accountability metrics, and open requisition visibility. Build leadership decks to present recruitment data, trends, and insights to the VP of People and executive leadership. Systems & Tools Management: Serve as the Greenhouse ATS expert—managing configurations, reporting, integrations, and optimization. Ensure data accuracy and integrity across all recruiting systems and reports. Partner with IT, Finance, and HR to maintain seamless integration between ATS, HRIS, and onboarding platforms. Evaluate and implement new recruiting tools or automations to enhance the TA tech stack. Operational Excellence & Process Optimization: Streamline and document Talent Acquisition workflows, automations, and processes for efficiency and scalability. Define and monitor recruiter SLAs, hiring KPIs, and compliance standards. Forecast headcount with leadership to inform budgets and strategy. Drive continuous improvement across recruiting operations and candidate experience. Onboarding & Offboarding Operations: Oversee the new hire onboarding process, coordinating system setup, access, documentation, and Day 1 readiness in collaboration with HR and IT. Conduct new hire orientation sessions and support offboarding processes to ensure compliance and data integrity. Maintain documentation and process audits for onboarding/offboarding activities. Leadership Reporting & Strategic Insights: Build and deliver executive reports and presentations summarizing recruiting performance and business impact. Provide deep-dive analytics to uncover bottlenecks and influence strategic workforce planning. Partner with HR, Finance, and business leaders to align hiring execution with organizational goals. Qualifications
5–8 years of experience in Talent Acquisition Operations or Recruiting Analytics. Proven expertise in Power BI or similar BI tools (e.g., Tableau, Looker, Google Data Studio). Advanced proficiency with Greenhouse ATS, including reporting, workflows, and integrations. Strong analytical mindset with deep understanding of recruiting metrics (time-to-fill, conversion rates, offer acceptance, source effectiveness). Proven ability to build dashboards and executive decks that communicate key hiring insights. Excellent communication, stakeholder management, and project management skills. Strong process orientation with experience documenting and optimizing operational workflows. Preferred Skills
Experience with HRIS or onboarding systems integrations. Familiarity with SQL, advanced Excel, or Python for data analysis. Experience supporting a high-growth, tech-driven organization. Understanding of compliance and data governance in recruiting operations. Why You’ll Love This Role
You’ll be the data and operations powerhouse behind a world-class Talent Acquisition function—powering recruiting excellence through analytics, technology, and seamless new hire experiences. Your work will directly impact leadership visibility, recruiter productivity, and the overall efficiency of the talent lifecycle. Compensation is expected to be between $100,000 - $130,000 in base salary. Exact compensation may vary based on skills and location. Benefits
100% paid health, dental & vision care 401(k) match & financial wellness perks Discretionary PTO + paid parental leave Remote-first flexibility Mental health, wellness & family benefits A mission-driven team shaping the future of banking At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person’s perspective and contributions. We encourage all qualified individuals to apply and are committed to ensuring that our hiring process is inclusive and accessible.
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