Highmark Health
Customer Service Representative/HNAS
Highmark Health, Washington, District of Columbia, us, 20022
Employer Industry: Healthcare Services
Why consider this job opportunity:
Salary up to $26.88 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to resolve customer concerns in a single interaction, enhancing customer satisfaction
Engaging role that utilizes in-depth product knowledge for effective problem solving
What to Expect (Job Responsibilities):
Engage with customers confidently, performing a full range of customer service duties
Strive to resolve customer concerns in a single interaction via various communication methods
Respond to a diverse set of customer inquiries with confidence and thorough product knowledge
Work independently to answer customer inquiries using available knowledge resources
Consistently exceed internal performance metrics related to efficiency and inquiry resolution
What is Required (Qualifications):
High School Diploma or GED
1-3 years of experience in customer service or call center environment
Strong listening skills and the ability to multi-task efficiently
Ability to ask effective probing questions for issue resolution
Capability to de-escalate challenging customer interactions
How to Stand Out (Preferred Qualifications): None specified
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $26.88 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to resolve customer concerns in a single interaction, enhancing customer satisfaction
Engaging role that utilizes in-depth product knowledge for effective problem solving
What to Expect (Job Responsibilities):
Engage with customers confidently, performing a full range of customer service duties
Strive to resolve customer concerns in a single interaction via various communication methods
Respond to a diverse set of customer inquiries with confidence and thorough product knowledge
Work independently to answer customer inquiries using available knowledge resources
Consistently exceed internal performance metrics related to efficiency and inquiry resolution
What is Required (Qualifications):
High School Diploma or GED
1-3 years of experience in customer service or call center environment
Strong listening skills and the ability to multi-task efficiently
Ability to ask effective probing questions for issue resolution
Capability to de-escalate challenging customer interactions
How to Stand Out (Preferred Qualifications): None specified
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr