Brightstar Lottery
Lottery Field Service Technician
Brightstar Lottery, Kansas City, Missouri, United States, 64101
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Lottery Field Service Technician
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Brightstar Lottery . Location: MI Statewide, MI, US Requisition ID: 17966 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles. Maintain equipment to promote the continuous operation of Brightstar equipment. Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items. Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon. Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc. Qualifications
High school degree or GED equivalent required. 1 or more years of experience in a customer service-related position. 1 or more years of experience in technical repairs. Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly. Physical Requirements: Able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance; able to sit and drive for prolonged periods; demonstrated dexterity with tools; work with moving parts and electrical current; may work at heights (rooftop) and in close quarters; may be exposed to inclement weather during installations. Benefits
Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits on day one of employment 12 paid holidays plus two floating holidays per year (pro-rated for new hires based on start date) 3 weeks of paid vacation (accrued) per year, prorated first year Accrued sick time 401(k) with employer match and 100% vesting on day one Company-paid parental leave, life insurance, short-term disability, and long-term disability $500 Sign-on Bonus Keys to Success
Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership Compensation
We consider a wide range of factors in determining compensation, including background, skills, experience, and work location. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may be higher or lower. The Company will comply with local pay requirements and applicable collective bargaining agreements. Base pay is one part of Total Rewards; sales roles may be eligible for commissions, while other roles may be eligible for discretionary bonuses. Benefits include a 401(k) with company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft protection. Programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. Seniority level
Entry level Employment type
Full-time Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Note: This description reflects the core responsibilities and qualifications for the role and may be subject to change.
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Lottery Field Service Technician
role at
Brightstar Lottery . Location: MI Statewide, MI, US Requisition ID: 17966 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Responsibilities
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner. Attend driver training and follow Brightstar's vehicle policy regarding the use and maintenance of company vehicles. Maintain equipment to promote the continuous operation of Brightstar equipment. Troubleshoot malfunctioning equipment to restore it to working order in the field. This may include swapping failed equipment, cleaning it, and making minor adjustments to the malfunctioning component. Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times, problems, details, and resolutions of failures to Dispatch. Deliver marketing supplies and consumable parts, such as paper, ribbons, and bet slips, and track the inventory of these items. Deliver basic training to new retailers or refresher/remedial training to retailers performing procedures incorrectly, such as changing paper and ribbon. Complete primary forms for reporting activities, equipment problems, recommendations for procedure improvements, etc. Qualifications
High school degree or GED equivalent required. 1 or more years of experience in a customer service-related position. 1 or more years of experience in technical repairs. Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly. Physical Requirements: Able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance; able to sit and drive for prolonged periods; demonstrated dexterity with tools; work with moving parts and electrical current; may work at heights (rooftop) and in close quarters; may be exposed to inclement weather during installations. Benefits
Company vehicle to take home for work use only (Field Services only, depending on location) Medical benefits on day one of employment 12 paid holidays plus two floating holidays per year (pro-rated for new hires based on start date) 3 weeks of paid vacation (accrued) per year, prorated first year Accrued sick time 401(k) with employer match and 100% vesting on day one Company-paid parental leave, life insurance, short-term disability, and long-term disability $500 Sign-on Bonus Keys to Success
Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership Compensation
We consider a wide range of factors in determining compensation, including background, skills, experience, and work location. The estimated starting compensation range is $29,120 - $52,458. The actual pay offered may be higher or lower. The Company will comply with local pay requirements and applicable collective bargaining agreements. Base pay is one part of Total Rewards; sales roles may be eligible for commissions, while other roles may be eligible for discretionary bonuses. Benefits include a 401(k) with company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft protection. Programs are subject to eligibility requirements. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. Seniority level
Entry level Employment type
Full-time Job function
Engineering and Information Technology Industries
IT Services and IT Consulting Note: This description reflects the core responsibilities and qualifications for the role and may be subject to change.
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