Fort Bend County
Community Development - Senior Case Manager
Fort Bend County, Richmond, Texas, United States, 77406
Overview
Fort Bend County is a fast-growing county with a strong focus on quality of life. We value diversity and inclusivity in a workplace welcoming to all. Position: Community Development - Senior Case Manager Responsibilities
Provides supervision and oversight to case managers, ensuring consistent application of program policies and case management standards. Monitors applicant eligibility determinations, case files, and documentation for accuracy, timeliness, and compliance. Guides applicants through intake, eligibility, program requirements, and service delivery with emphasis on customer service and equitable outcomes. Monitors housing programs for compliance with guidelines, including property acquisition, relocation, and rehabilitation processes. Prepares weekly, monthly, quarterly, and annual performance reports as required. Develops and updates case management procedures, forms, and applicant tracking systems to improve efficiency. Conducts quality assurance reviews of files and case manager activities. Participates in outreach and marketing efforts to underserved communities. Establishes and maintains effective working relationships with applicants, co-workers, partner agencies, and community organizations. Prepares program evaluations, briefing papers, and correspondence to support program reporting. Participates in activities and duties related to emergency management during a local state of disaster as directed by county leadership. Performs other job-related duties as assigned. Qualifications
High School Diploma/GED. 3 years of progressively responsible case management experience in a non-profit or governmental agency. Strong knowledge of federal, state, and local regulations related to housing, disaster recovery, and community development programs. Ability to oversee and mentor staff, monitor workload, and ensure quality service delivery. Knowledge of research methods and program evaluation techniques. Proficiency in preparing program budgets, tracking expenditures, and maintaining compliance records. Effective communication skills, both written and oral, with ability to explain complex program requirements to applicants. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access); ability to learn case management software systems. Strong organizational and problem-solving skills; ability to manage multiple priorities in a fast-paced environment. Commitment to providing high-quality customer service and maintaining confidentiality. Valid Texas Driver’s License and liability insurance. Attendance at evening and weekend meetings may be required. Compensation and Benefits
Starting salary range: $18.31 - $22.89 hourly, based on qualifications. All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide range of benefits. Equality and Compliance
Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on the basis of race, color, religion or creed, sex, sexual orientation, gender identity or expression, pregnancy status, national origin, age, disability, genetic information, protected veteran status, or any other classification protected by law. For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply. Fort Bend County complies with the Americans with Disabilities Act and all applicable laws regarding disability discrimination and accommodation. Note: This description may include references to job postings for related positions. Referral notices may exist. This content includes only the core Senior Case Manager role information.
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Fort Bend County is a fast-growing county with a strong focus on quality of life. We value diversity and inclusivity in a workplace welcoming to all. Position: Community Development - Senior Case Manager Responsibilities
Provides supervision and oversight to case managers, ensuring consistent application of program policies and case management standards. Monitors applicant eligibility determinations, case files, and documentation for accuracy, timeliness, and compliance. Guides applicants through intake, eligibility, program requirements, and service delivery with emphasis on customer service and equitable outcomes. Monitors housing programs for compliance with guidelines, including property acquisition, relocation, and rehabilitation processes. Prepares weekly, monthly, quarterly, and annual performance reports as required. Develops and updates case management procedures, forms, and applicant tracking systems to improve efficiency. Conducts quality assurance reviews of files and case manager activities. Participates in outreach and marketing efforts to underserved communities. Establishes and maintains effective working relationships with applicants, co-workers, partner agencies, and community organizations. Prepares program evaluations, briefing papers, and correspondence to support program reporting. Participates in activities and duties related to emergency management during a local state of disaster as directed by county leadership. Performs other job-related duties as assigned. Qualifications
High School Diploma/GED. 3 years of progressively responsible case management experience in a non-profit or governmental agency. Strong knowledge of federal, state, and local regulations related to housing, disaster recovery, and community development programs. Ability to oversee and mentor staff, monitor workload, and ensure quality service delivery. Knowledge of research methods and program evaluation techniques. Proficiency in preparing program budgets, tracking expenditures, and maintaining compliance records. Effective communication skills, both written and oral, with ability to explain complex program requirements to applicants. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access); ability to learn case management software systems. Strong organizational and problem-solving skills; ability to manage multiple priorities in a fast-paced environment. Commitment to providing high-quality customer service and maintaining confidentiality. Valid Texas Driver’s License and liability insurance. Attendance at evening and weekend meetings may be required. Compensation and Benefits
Starting salary range: $18.31 - $22.89 hourly, based on qualifications. All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide range of benefits. Equality and Compliance
Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on the basis of race, color, religion or creed, sex, sexual orientation, gender identity or expression, pregnancy status, national origin, age, disability, genetic information, protected veteran status, or any other classification protected by law. For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply. Fort Bend County complies with the Americans with Disabilities Act and all applicable laws regarding disability discrimination and accommodation. Note: This description may include references to job postings for related positions. Referral notices may exist. This content includes only the core Senior Case Manager role information.
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