Intuit
Staff Mailchimp Partner Education Lead, Intuit Academy
Intuit, Atlanta, Georgia, United States, 30383
Overview
Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform. The Opportunity
We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for defining, creating, and delivering a diverse portfolio of customer experiences for Mailchimp partners in the form of product education workshops, learning experiences, and hosting events. Responsibilities
Customer Experiences: Content Development & Delivery: Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners. Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals. Partner Advocacy: Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Transform partner insights into strategies that address current and future partner needs. Leverages research on CX practices to benchmark against current performance and identify improvement areas. Data Backed Storytelling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Lead the collation and prioritization of insights to form recommendations across relevant channels and touchpoints. Impact Storytelling: Unify partner insights and needs to recommend actionable strategies and experiences. Use data to create and present compelling reports that showcase the business impact of the workshop program to internal and external stakeholders. Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer-facing content is accurate, up-to-date, and aligned with strategic priorities. Independently drive the delivery of learning programs to achieve the customer experience strategy. Compensation and Benefits
Intuit Provides a Competitive Compensation Package with a Strong Pay-for-Performance Rewards Approach. The expected base pay ranges are: Bay Area, California: $164,500.00 – $222,500.00 Southern California: $159,000.00 – $215,000.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. Intuit conducts regular comparisons across categories of ethnicity and gender to drive ongoing fair pay. More about compensation and benefits at Intuit Careers & Benefits. Qualifications
What We\'re Looking For 5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Experience in partner or customer enablement is highly preferred. AI First Learning Experiences: Familiarity with next-gen learning technologies, designing AI-enabled customer experiences (simulation-based learning, gamification, micro-learnings). Familiarity with learning management systems (e.g., Intellum, Docebo) and online presentation platforms such as Zoom. Demonstrated experience using AI tools for creating comprehensive customer-facing learning content from scratch, including instructional materials and workshop agendas. Proven ability to deliver dynamic, high-impact workshops to thousands of global technical and non-technical audiences. Analytical Skills: Ability to translate business strategy to customer learning experiences and measure impact on business outcomes. Proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. Ability to tie learning outcomes to business metrics and revenue attribution. Product Knowledge: Familiarity with the Mailchimp platform or the ability to quickly learn new SaaS platforms. Communication: Exceptional verbal and written communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels. Direct B2B customer-facing exposure in customer experience, management consulting, professional services, sales and marketing is preferred. Identifiers
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development
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Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform. The Opportunity
We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for defining, creating, and delivering a diverse portfolio of customer experiences for Mailchimp partners in the form of product education workshops, learning experiences, and hosting events. Responsibilities
Customer Experiences: Content Development & Delivery: Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners. Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals. Partner Advocacy: Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Transform partner insights into strategies that address current and future partner needs. Leverages research on CX practices to benchmark against current performance and identify improvement areas. Data Backed Storytelling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Lead the collation and prioritization of insights to form recommendations across relevant channels and touchpoints. Impact Storytelling: Unify partner insights and needs to recommend actionable strategies and experiences. Use data to create and present compelling reports that showcase the business impact of the workshop program to internal and external stakeholders. Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer-facing content is accurate, up-to-date, and aligned with strategic priorities. Independently drive the delivery of learning programs to achieve the customer experience strategy. Compensation and Benefits
Intuit Provides a Competitive Compensation Package with a Strong Pay-for-Performance Rewards Approach. The expected base pay ranges are: Bay Area, California: $164,500.00 – $222,500.00 Southern California: $159,000.00 – $215,000.00 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. Intuit conducts regular comparisons across categories of ethnicity and gender to drive ongoing fair pay. More about compensation and benefits at Intuit Careers & Benefits. Qualifications
What We\'re Looking For 5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Experience in partner or customer enablement is highly preferred. AI First Learning Experiences: Familiarity with next-gen learning technologies, designing AI-enabled customer experiences (simulation-based learning, gamification, micro-learnings). Familiarity with learning management systems (e.g., Intellum, Docebo) and online presentation platforms such as Zoom. Demonstrated experience using AI tools for creating comprehensive customer-facing learning content from scratch, including instructional materials and workshop agendas. Proven ability to deliver dynamic, high-impact workshops to thousands of global technical and non-technical audiences. Analytical Skills: Ability to translate business strategy to customer learning experiences and measure impact on business outcomes. Proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. Ability to tie learning outcomes to business metrics and revenue attribution. Product Knowledge: Familiarity with the Mailchimp platform or the ability to quickly learn new SaaS platforms. Communication: Exceptional verbal and written communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels. Direct B2B customer-facing exposure in customer experience, management consulting, professional services, sales and marketing is preferred. Identifiers
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Software Development
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