Intuit
Staff Mailchimp Partner Education Lead, Intuit Academy
Intuit, San Diego, California, United States, 92189
Overview
Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform.
The Opportunity
We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for defining, creating, and delivering a diverse portfolio of customer experiences for Mailchimp partners in the form of product education workshops, learning experiences and hosting events.
Responsibilities
Customer Experiences
Content Development & Delivery: Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners.
Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals.
Partner Advocacy: Partner will be your customers. Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Demonstrates a strong ability to transform partner insights into strategies that address current and future partner needs and preferences.
Leverages research on CX practices to benchmark against current performance and identify improvement areas.
Data Backed Storytelling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Leads the collation and prioritization of insights to form recommendations across relevant channels and touchpoints.
Impact Storytelling: Unifies all partner insights and needs to recommend actionable strategies and experiences. Use data to create and present compelling reports that showcase the business impact of the workshop program to internal and external stakeholders.
Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer facing content is accurate, up-to-date, and aligned with strategic priorities. Independently drives the delivery of learning programs to achieve the customer experience strategy.
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Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform.
The Opportunity
We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for defining, creating, and delivering a diverse portfolio of customer experiences for Mailchimp partners in the form of product education workshops, learning experiences and hosting events.
Responsibilities
Customer Experiences
Content Development & Delivery: Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners.
Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals.
Partner Advocacy: Partner will be your customers. Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Demonstrates a strong ability to transform partner insights into strategies that address current and future partner needs and preferences.
Leverages research on CX practices to benchmark against current performance and identify improvement areas.
Data Backed Storytelling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Leads the collation and prioritization of insights to form recommendations across relevant channels and touchpoints.
Impact Storytelling: Unifies all partner insights and needs to recommend actionable strategies and experiences. Use data to create and present compelling reports that showcase the business impact of the workshop program to internal and external stakeholders.
Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer facing content is accurate, up-to-date, and aligned with strategic priorities. Independently drives the delivery of learning programs to achieve the customer experience strategy.
#J-18808-Ljbffr