Intuit
Staff Mailchimp Partner Education Lead, Intuit Academy
Intuit, San Diego, California, United States, 92189
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Staff Mailchimp Partner Education Lead, Intuit Academy
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Intuit Overview Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform. Responsibilities
Customer Experiences: Content Development & Delivery – Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners. Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals. Partner Advocacy: Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Demonstrates a strong ability to transform partner insights into strategies that address current and future partner needs and preferences. Leverages research on CX practices to benchmark against current performance and identify improvement areas. Data Backed Storytelling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Lead the collation and prioritization of insights to form recommendations across relevant channels and touchpoints. Impact Storytelling: Unify all partner insights and needs to recommend actionable strategies and experiences. Use data to create and present compelling reports that showcase the business impact of the workshop program to internal and external stakeholders. Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer facing content is accurate, up-to-date, and aligned with strategic priorities. Independently drives the delivery of learning programs to achieve the customer experience strategy. Qualifications
What We're Looking For 5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Experience in partner or customer enablement is highly preferred. AI First Learning Experiences: Familiarity with next gen learning technologies, designing learning AI enabled customer experiences - simulation based learning, gamification, micro-learnings Familiarity with learning management systems (e.g., Intellum, Docebo) and online presentation platforms such as Zoom. Demonstrated experience using AI tools for creating comprehensive customer facing learning content from scratch, including instructional materials and workshop agendas. Proven ability to deliver dynamic, high-impact workshops to thousands of global technical and non-technical audiences. Analytical Skills: Ability to translate business strategy to customer learning experiences and measure the impact of experiences on business outcomes. Proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. Ability to tie learning outcomes to business metrics and revenue attribution. Product Knowledge: Familiarity with the Mailchimp platform or ability to quickly learn new, complex SaaS platforms. Communication: Exceptional verbal and written communication skills, with a proven ability to simplify complex concepts and influence stakeholders at all levels. Direct B2B customer facing exposure in customer experience, management consulting, professional services, sales and marketing preferred Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Note: This refined description preserves the core responsibilities and qualifications while removing extraneous boilerplate and formatting issues from the original text.
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Staff Mailchimp Partner Education Lead, Intuit Academy
role at
Intuit Overview Intuit Academy is committed to empowering our customers and partners with the knowledge and skills they need to succeed. We build and manage the learning platforms that drive education at scale, from foundational courses to advanced certifications. We are a dynamic team at the intersection of learning innovation, product leadership, and customer experience, focused on creating educational experiences that are easy to access. Intuit Academy is building the future of customer development—at scale to deliver on Intuit’s strategy of an AI-driven Platform. Responsibilities
Customer Experiences: Content Development & Delivery – Develop and facilitate engaging, high-impact live and on-demand workshops on a regular cadence for diverse audiences of Mailchimp service partners. Curriculum Management: Create and maintain a strategic roadmap of workshops that addresses key partner enablement needs and aligns with business goals. Partner Advocacy: Serve as a voice for Mailchimp service partners, providing feedback to internal teams to inform product development, marketing initiatives, and overall program strategy. Demonstrates a strong ability to transform partner insights into strategies that address current and future partner needs and preferences. Leverages research on CX practices to benchmark against current performance and identify improvement areas. Data Backed Storytelling: Define, track, and report on key metrics for workshop effectiveness, including attendance, engagement, and partner-centric outcomes. Lead the collation and prioritization of insights to form recommendations across relevant channels and touchpoints. Impact Storytelling: Unify all partner insights and needs to recommend actionable strategies and experiences. Use data to create and present compelling reports that showcase the business impact of the workshop program to internal and external stakeholders. Cross-Functional Collaboration: Partner with teams across Mailchimp, including Product, Data, Engineering, Marketing, and Sales, to ensure customer facing content is accurate, up-to-date, and aligned with strategic priorities. Independently drives the delivery of learning programs to achieve the customer experience strategy. Qualifications
What We're Looking For 5+ years of experience in customer experience, learning and development, or a related role, with a strong focus on workshop facilitation, content development, and analytics. Experience in partner or customer enablement is highly preferred. AI First Learning Experiences: Familiarity with next gen learning technologies, designing learning AI enabled customer experiences - simulation based learning, gamification, micro-learnings Familiarity with learning management systems (e.g., Intellum, Docebo) and online presentation platforms such as Zoom. Demonstrated experience using AI tools for creating comprehensive customer facing learning content from scratch, including instructional materials and workshop agendas. Proven ability to deliver dynamic, high-impact workshops to thousands of global technical and non-technical audiences. Analytical Skills: Ability to translate business strategy to customer learning experiences and measure the impact of experiences on business outcomes. Proficiency in data analysis and reporting, with the ability to define, track, and interpret key performance indicators and business metrics. Ability to tie learning outcomes to business metrics and revenue attribution. Product Knowledge: Familiarity with the Mailchimp platform or ability to quickly learn new, complex SaaS platforms. Communication: Exceptional verbal and written communication skills, with a proven ability to simplify complex concepts and influence stakeholders at all levels. Direct B2B customer facing exposure in customer experience, management consulting, professional services, sales and marketing preferred Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Note: This refined description preserves the core responsibilities and qualifications while removing extraneous boilerplate and formatting issues from the original text.
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