UnitedHealthcare
Senior Clinical Administrative Coordinator -Hybrid in Honolulu, HI
UnitedHealthcare, Honolulu, Hawaii, United States, 96814
Overview
Senior Clinical Administrative Coordinator - Hybrid in Honolulu, HI. This role is with UnitedHealthcare and involves supporting the care team through completion of set processes and protocols, delivering excellent customer service, and assisting in meeting financial, clinical and service goals. Primary Responsibilities
Act as a Subject Matter Expert for other team members Manage the intake of members or the admission/discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers Perform other duties as assigned Schedule
This is a full-time (40 hours/week) position. The schedule is Monday through Friday, an 8-hour shift between 7:45 am and 4:30 pm. The schedule will be determined by the supervisor. It may be necessary, given the business need, to work occasional overtime. It is a hybrid position with the candidate commuting to the office at 1132 Bishop St. Suite 400, Honolulu, HI 96813 up to 3 times per week. Specific days will be determined based on business needs. A hybrid-remote arrangement is available for those living near Honolulu, HI, with in-office days three per week. Required Qualifications
High School Diploma/GED (or higher) OR 4+ years of experience in healthcare or healthcare insurance 2+ years of experience analyzing and solving customer problems 1+ year of medical office experience Advanced level of proficiency with MS Word, Excel, and Outlook, and the ability to use multiple web applications Access to a designated quiet workspace at home and the ability to secure PHI High-speed internet connectivity Reside on the island of Oahu Preferred Qualifications
Experience in healthcare and healthcare insurance Experience in a hospital, physician’s office, or medical clinic setting Prior work-at-home experience Clerical or administrative support background Call center experience Knowledge of ICD-10 and CPT codes Adherence to UnitedHealth Group’s Telecommuter Policy Benefits
Competitive base pay and comprehensive benefits package Paid Time Off and paid holidays Medical, dental, vision, life and disability insurance options 401(k) and Employee Stock Purchase Plan Education reimbursement and employee assistance programs Employee discounts and referral programs Voluntary benefits (pet insurance, legal insurance, etc.) Pay is based on factors including location, experience, and qualifications. The hourly pay range for this role is $20.00 to $35.72 per hour for full-time employment. The company complies with all applicable wage laws. Equal Employment Opportunity Statement:
UnitedHealth Group is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status, or any other characteristic protected by law. This role may require passing a drug test where permitted by law.
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Senior Clinical Administrative Coordinator - Hybrid in Honolulu, HI. This role is with UnitedHealthcare and involves supporting the care team through completion of set processes and protocols, delivering excellent customer service, and assisting in meeting financial, clinical and service goals. Primary Responsibilities
Act as a Subject Matter Expert for other team members Manage the intake of members or the admission/discharge information post notification Work with hospitals, clinics, facilities and the clinical team to manage requests for services Manage the referral process, processing incoming and outgoing referrals and prior authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers Perform other duties as assigned Schedule
This is a full-time (40 hours/week) position. The schedule is Monday through Friday, an 8-hour shift between 7:45 am and 4:30 pm. The schedule will be determined by the supervisor. It may be necessary, given the business need, to work occasional overtime. It is a hybrid position with the candidate commuting to the office at 1132 Bishop St. Suite 400, Honolulu, HI 96813 up to 3 times per week. Specific days will be determined based on business needs. A hybrid-remote arrangement is available for those living near Honolulu, HI, with in-office days three per week. Required Qualifications
High School Diploma/GED (or higher) OR 4+ years of experience in healthcare or healthcare insurance 2+ years of experience analyzing and solving customer problems 1+ year of medical office experience Advanced level of proficiency with MS Word, Excel, and Outlook, and the ability to use multiple web applications Access to a designated quiet workspace at home and the ability to secure PHI High-speed internet connectivity Reside on the island of Oahu Preferred Qualifications
Experience in healthcare and healthcare insurance Experience in a hospital, physician’s office, or medical clinic setting Prior work-at-home experience Clerical or administrative support background Call center experience Knowledge of ICD-10 and CPT codes Adherence to UnitedHealth Group’s Telecommuter Policy Benefits
Competitive base pay and comprehensive benefits package Paid Time Off and paid holidays Medical, dental, vision, life and disability insurance options 401(k) and Employee Stock Purchase Plan Education reimbursement and employee assistance programs Employee discounts and referral programs Voluntary benefits (pet insurance, legal insurance, etc.) Pay is based on factors including location, experience, and qualifications. The hourly pay range for this role is $20.00 to $35.72 per hour for full-time employment. The company complies with all applicable wage laws. Equal Employment Opportunity Statement:
UnitedHealth Group is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status, or any other characteristic protected by law. This role may require passing a drug test where permitted by law.
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