PTLA Real Estate Group
Overview
Customer Support Specialist at PTLA Real Estate Group. This role involves leasing and advertising responsibilities and providing excellent customer service to residents. Responsibilities
Meets and exceeds weekly revenue/leasing goals Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly Adheres to the letter and spirit of Fair Housing laws Completes assigned tasks and projects as directed by direct supervisors Qualifications
Polished Presentation Proven Sales Skills Problem Solving and Conflict Resolution Skills Ability to multi-task Strong Verbal and Written Communication Skills Team Player Intermediate Computer Skills / Internet Savvy Core Competencies
Achievement Focus Adaptability Business Ethics Customer Service Communications Consultative Selling Sales Skills Education And/Or Training
High school diploma, GED or equivalent Job Type: Full-time Benefits Dental insurance Health insurance Paid time off Vision insurance Shift 8 hour shift Application Question(s) This role involves visiting multiple properties on a daily basis. Please confirm you have a valid driver's license and car for transportation. License/Certification Driver's License (Required) Ability To Commute Bellingham, WA 98229 (Required) Work Location In person
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Customer Support Specialist at PTLA Real Estate Group. This role involves leasing and advertising responsibilities and providing excellent customer service to residents. Responsibilities
Meets and exceeds weekly revenue/leasing goals Provides excellent customer service to internal and external customers through the facilitation and implementation of company-wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly Adheres to the letter and spirit of Fair Housing laws Completes assigned tasks and projects as directed by direct supervisors Qualifications
Polished Presentation Proven Sales Skills Problem Solving and Conflict Resolution Skills Ability to multi-task Strong Verbal and Written Communication Skills Team Player Intermediate Computer Skills / Internet Savvy Core Competencies
Achievement Focus Adaptability Business Ethics Customer Service Communications Consultative Selling Sales Skills Education And/Or Training
High school diploma, GED or equivalent Job Type: Full-time Benefits Dental insurance Health insurance Paid time off Vision insurance Shift 8 hour shift Application Question(s) This role involves visiting multiple properties on a daily basis. Please confirm you have a valid driver's license and car for transportation. License/Certification Driver's License (Required) Ability To Commute Bellingham, WA 98229 (Required) Work Location In person
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