HME
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Desktop Support Specialist II
role at
HME
What You Will Do In The Position
Troubleshooting
Troubleshoots hardware, software, and operating system problems.
Restores service and/or corrects core problems.
Simulates or recreates user problems to resolve operating difficulties.
Recommends system modifications to reduce user problems.
Runs system utilities as preventative maintenance and to optimize performance.
Installation and Configuration
Installs software and hardware on workstations.
Configures and connects Windows/Intel workstations to the network.
Installs desktop software.
Installs peripheral devices such as printers, scanners, etc.
Resolves questions related to, but not limited to, antivirus, MS Office Suite, and email software.
User Account Administration
Create, Modify and Maintain User accounts
Manage User Permissions
Manage Folder Permissions
Assist with password resets and lockouts
Assign licenses in MS O365
What You Will Need To Succeed
Qualifications
Advanced desktop knowledge in Windows, hardware and software.
O/S knowledge in maintaining logins and security both desktop and Active Directory.
Knowledge and ability to perform file back-up, restoration, and copying.
Knowledge and ability to perform printer configuration.
Strong troubleshooting skills.
Telecom experience (Mitel preferred).
Communication skills for effective interaction with users.
Ability to manage Active Directory, DHCP, DNS, and other server-based applications assigned.
Demonstrated basic project management skills e.g. project+ certification.
Experience
2+ years Related Field
Education
Technical School or Certificate - Preferred
Travel: 0%
The posted pay range, $23.80 to $31.74, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl.
Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.
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Desktop Support Specialist II
role at
HME
What You Will Do In The Position
Troubleshooting
Troubleshoots hardware, software, and operating system problems.
Restores service and/or corrects core problems.
Simulates or recreates user problems to resolve operating difficulties.
Recommends system modifications to reduce user problems.
Runs system utilities as preventative maintenance and to optimize performance.
Installation and Configuration
Installs software and hardware on workstations.
Configures and connects Windows/Intel workstations to the network.
Installs desktop software.
Installs peripheral devices such as printers, scanners, etc.
Resolves questions related to, but not limited to, antivirus, MS Office Suite, and email software.
User Account Administration
Create, Modify and Maintain User accounts
Manage User Permissions
Manage Folder Permissions
Assist with password resets and lockouts
Assign licenses in MS O365
What You Will Need To Succeed
Qualifications
Advanced desktop knowledge in Windows, hardware and software.
O/S knowledge in maintaining logins and security both desktop and Active Directory.
Knowledge and ability to perform file back-up, restoration, and copying.
Knowledge and ability to perform printer configuration.
Strong troubleshooting skills.
Telecom experience (Mitel preferred).
Communication skills for effective interaction with users.
Ability to manage Active Directory, DHCP, DNS, and other server-based applications assigned.
Demonstrated basic project management skills e.g. project+ certification.
Experience
2+ years Related Field
Education
Technical School or Certificate - Preferred
Travel: 0%
The posted pay range, $23.80 to $31.74, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computer and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl.
Position requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.
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