JFK Johnson Rehabilitation Institute
WELLNESS CENTER AMBASSADOR - EATONTOWN - PHYSICIAN PRACTICE
JFK Johnson Rehabilitation Institute, Eatontown, New Jersey, us, 07724
Overview
Wellness Center Ambassador - Eatontown - Physician Practice. The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.
Responsibilities
Welcomes all guests to the Health and Wellness Center by proactively greeting them using proper verbal and non-verbal communication and facilitates the patient's visit through various points of their journey.
Remains visible and positions themselves at the point of entry with a personal appearance that conveys confidence and professionalism while adhering to attire standards.
Greets patients and visitors in a prompt, courteous and helpful manner, maintains a smile, makes direct eye contact, and ensures the patient and visitor feel welcomed.
Obtains and verifies demographic information when required.
Directs patients to accurate locations or assists with registration, check-in or scheduling as needed.
Escorts or arranges for escort for patients requiring a wheelchair to their location when necessary.
Makes confirmation calls for patients, completes check-in upon arrival, and notifies registration or appropriate department of the patient's arrival when required.
Answers telephone calls and facilitates calls in accordance with organizational and departmental standards.
Enforces access control by informing guests of policies, alerts security to violations, and assists with lobby safety as needed. Completes event reports as required.
Explains parking options if needed and addresses related concerns.
Handles routine inquiries/issues and directs patient complaints to appropriate individuals.
Performs environmental observations (cleanliness, noise) and follows up to address issues in areas of coverage (lobby, restrooms, etc.).
Adheres to all HMH, hospital and departmental policies and procedures.
Provides support for visitors waiting in areas of coverage and maintains a positive department morale.
May be required to stand for part of the shift and may assist patients and visitors physically.
Performs other duties and/or projects as assigned.
Establishes a relationship with the patient to ensure matters are communicated and handled efficiently between the medical team, point of service personnel, or supervisors.
Serves as a patient contact for clerical matters regarding patient care and provides secretarial support as assigned.
Schedules tests or appointments as needed or supports the patient with digital self-service; uses digital solutions to guide the patient or assist with check-in, registration or scheduling.
Provides support for receiving, mail, supplies, and restocking for all areas of the Wellness Center.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
High School diploma, GED, or equivalent.
Minimum of one year of working experience.
Ability to work independently and manage multiple tasks in a fast-paced environment with a professional demeanor.
Highly resourceful, efficient, organized with strong interpersonal, verbal communication, problem-solving, and service recovery skills.
Computer skills.
Past experience with Matrix reporting environment.
Education, Knowledge, Skills And Abilities Preferred:
Associate's and/or Bachelor's degree.
Minimum of one year of front desk/reception or hospitality experience.
Patient Advocacy Certification.
Bilingual.
Compensation and Benefits Minimum rate of $18.36 hourly. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act.
Equal Opportunity HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, or other protected characteristics.
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Wellness Center Ambassador - Eatontown - Physician Practice. The Wellness Center Ambassador serves as a welcoming host for the patients that visit the Health and Wellness Center. This position welcomes guests and greets them upon arrival, supports wayfinding as needed, provides clerical support to ensure a positive and tailored experience, checks in the patient or, when required, helps with a quick registration or scheduling. The Wellness Center Ambassador ensures the patient/visitor has a positive and cohesive experience throughout their visit.
Responsibilities
Welcomes all guests to the Health and Wellness Center by proactively greeting them using proper verbal and non-verbal communication and facilitates the patient's visit through various points of their journey.
Remains visible and positions themselves at the point of entry with a personal appearance that conveys confidence and professionalism while adhering to attire standards.
Greets patients and visitors in a prompt, courteous and helpful manner, maintains a smile, makes direct eye contact, and ensures the patient and visitor feel welcomed.
Obtains and verifies demographic information when required.
Directs patients to accurate locations or assists with registration, check-in or scheduling as needed.
Escorts or arranges for escort for patients requiring a wheelchair to their location when necessary.
Makes confirmation calls for patients, completes check-in upon arrival, and notifies registration or appropriate department of the patient's arrival when required.
Answers telephone calls and facilitates calls in accordance with organizational and departmental standards.
Enforces access control by informing guests of policies, alerts security to violations, and assists with lobby safety as needed. Completes event reports as required.
Explains parking options if needed and addresses related concerns.
Handles routine inquiries/issues and directs patient complaints to appropriate individuals.
Performs environmental observations (cleanliness, noise) and follows up to address issues in areas of coverage (lobby, restrooms, etc.).
Adheres to all HMH, hospital and departmental policies and procedures.
Provides support for visitors waiting in areas of coverage and maintains a positive department morale.
May be required to stand for part of the shift and may assist patients and visitors physically.
Performs other duties and/or projects as assigned.
Establishes a relationship with the patient to ensure matters are communicated and handled efficiently between the medical team, point of service personnel, or supervisors.
Serves as a patient contact for clerical matters regarding patient care and provides secretarial support as assigned.
Schedules tests or appointments as needed or supports the patient with digital self-service; uses digital solutions to guide the patient or assist with check-in, registration or scheduling.
Provides support for receiving, mail, supplies, and restocking for all areas of the Wellness Center.
Adheres to HMH organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and Abilities Required:
High School diploma, GED, or equivalent.
Minimum of one year of working experience.
Ability to work independently and manage multiple tasks in a fast-paced environment with a professional demeanor.
Highly resourceful, efficient, organized with strong interpersonal, verbal communication, problem-solving, and service recovery skills.
Computer skills.
Past experience with Matrix reporting environment.
Education, Knowledge, Skills And Abilities Preferred:
Associate's and/or Bachelor's degree.
Minimum of one year of front desk/reception or hospitality experience.
Patient Advocacy Certification.
Bilingual.
Compensation and Benefits Minimum rate of $18.36 hourly. HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act.
Equal Opportunity HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, or other protected characteristics.
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