Veolia North America
Analytical Instruments Field Service Engineer
Veolia North America, Baltimore, Maryland, United States, 21276
Analytical Instruments Field Service Engineer
The Field Service Engineer (FSE) will provide routine to complex field service support for core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Washington, D.C. metropolitan area, with support to customers in Maryland and Virginia. Responsibilities include maintenance, verification, validation, repair, calibration, and troubleshooting. The FSE may also support Sievers Endotoxin and Bioburden instrument product lines. Location and travel Residency within the Greater Washington, D.C. or Rockville, MD areas and within 1-hour drive of Baltimore/Washington area airports (BWI, DCA, IDA). Occasional field service across the East Service Region, Canada, and the US as needed. Domestic travel 70%. Key characteristics We are seeking a resourceful, self-directed individual who can organize planning, scheduling, and completion of services while balancing priorities. The candidate should apply a scientific approach to operation, maintenance, and repair of analytical instrumentation and be proficient in daily and weekly administrative responsibilities. Strong client focus and concise, timely written and verbal communication are essential. Prior experience in technical field support, customer support, and ultra-pure water applications or lab-based instrumentation is preferred. Duties & responsibilities
Travel to customer sites and perform preventive maintenance (PM) and related services on TOC equipment Plan, schedule, and confirm customer services, including coordination of travel and parts shipments Maintain administrative duties, parts inventory, and relevant trainings Take customer calls, participate in territory sales meetings and service team meetings Respond to on-demand contract services with 3- or 7-business-day response commitments for troubleshooting and repair Write clear and concise reports for customers Participate in special projects and new hire training as assigned Collaborate with Sales to identify new instrument and service opportunities and upsell service and consumables when appropriate Ensure safety on the job, including operation/maintenance of assigned company vehicle and compliance with Veolia EHS policies Qualifications – Knowledge, Skills & Abilities
Strong technical, mathematical, and customer service skills Ability to prioritize multiple tasks (service of multiple instruments and administrative duties) Troubleshooting and problem-solving abilities with root-cause analysis General knowledge of electrical equipment, chemistry, and safety Vision, manual dexterity, and coordination to service instruments and handle electrical equipment Ability to learn applicable company procedures within a reasonable time Computer proficiency (word processing, spreadsheets, basic networking and databases) Ability to use ordinary and calibrated hand tools and analytical instrumentation; ability to handle chemically aggressive fluids Strong verbal and written communication skills Self-motivated with the ability to drive projects to completion with minimal oversight Proven ability to speak effectively before groups and customers Ability to meet deadlines and work in a team environment Ability to make sound business decisions based on risk-reward and objectives Education & Experience Required
Associate Degree in a Science, Technical, or Engineering discipline; or equivalent education At least 3 years of work experience in ultra-pure water applications or servicing/operating analytical instrumentation in a lab environment
Preferred Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education At least 1 year of work experience in ultra-pure water applications or servicing/operating analytical instrumentation in a lab environment Working Conditions
Flexible schedule based on customer needs Maintain US driver’s license and a good driving record Extensive driving to customer sites; travel by air as needed Occasional overnight travel (~30–40%); short-notice service commitments Use of laptop and mobile systems Work around machines, electrical equipment, chemicals in industrial facilities Work at customer sites including outdoor installations, clean rooms and labs Manual dexterity for tool use and repair procedures Physical requirements: standing, kneeling, crouching; ability to lift up to 30–50 pounds; near and far vision, color vision Additional Information
Veolia is committed to diversity and inclusion and is an equal opportunity workplace. Salary and benefits information is provided for candidate consideration. (See posting for details and disclosures.) Seniorities and Employment Type
Seniority level: Associate Employment type: Full-time
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The Field Service Engineer (FSE) will provide routine to complex field service support for core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Washington, D.C. metropolitan area, with support to customers in Maryland and Virginia. Responsibilities include maintenance, verification, validation, repair, calibration, and troubleshooting. The FSE may also support Sievers Endotoxin and Bioburden instrument product lines. Location and travel Residency within the Greater Washington, D.C. or Rockville, MD areas and within 1-hour drive of Baltimore/Washington area airports (BWI, DCA, IDA). Occasional field service across the East Service Region, Canada, and the US as needed. Domestic travel 70%. Key characteristics We are seeking a resourceful, self-directed individual who can organize planning, scheduling, and completion of services while balancing priorities. The candidate should apply a scientific approach to operation, maintenance, and repair of analytical instrumentation and be proficient in daily and weekly administrative responsibilities. Strong client focus and concise, timely written and verbal communication are essential. Prior experience in technical field support, customer support, and ultra-pure water applications or lab-based instrumentation is preferred. Duties & responsibilities
Travel to customer sites and perform preventive maintenance (PM) and related services on TOC equipment Plan, schedule, and confirm customer services, including coordination of travel and parts shipments Maintain administrative duties, parts inventory, and relevant trainings Take customer calls, participate in territory sales meetings and service team meetings Respond to on-demand contract services with 3- or 7-business-day response commitments for troubleshooting and repair Write clear and concise reports for customers Participate in special projects and new hire training as assigned Collaborate with Sales to identify new instrument and service opportunities and upsell service and consumables when appropriate Ensure safety on the job, including operation/maintenance of assigned company vehicle and compliance with Veolia EHS policies Qualifications – Knowledge, Skills & Abilities
Strong technical, mathematical, and customer service skills Ability to prioritize multiple tasks (service of multiple instruments and administrative duties) Troubleshooting and problem-solving abilities with root-cause analysis General knowledge of electrical equipment, chemistry, and safety Vision, manual dexterity, and coordination to service instruments and handle electrical equipment Ability to learn applicable company procedures within a reasonable time Computer proficiency (word processing, spreadsheets, basic networking and databases) Ability to use ordinary and calibrated hand tools and analytical instrumentation; ability to handle chemically aggressive fluids Strong verbal and written communication skills Self-motivated with the ability to drive projects to completion with minimal oversight Proven ability to speak effectively before groups and customers Ability to meet deadlines and work in a team environment Ability to make sound business decisions based on risk-reward and objectives Education & Experience Required
Associate Degree in a Science, Technical, or Engineering discipline; or equivalent education At least 3 years of work experience in ultra-pure water applications or servicing/operating analytical instrumentation in a lab environment
Preferred Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education At least 1 year of work experience in ultra-pure water applications or servicing/operating analytical instrumentation in a lab environment Working Conditions
Flexible schedule based on customer needs Maintain US driver’s license and a good driving record Extensive driving to customer sites; travel by air as needed Occasional overnight travel (~30–40%); short-notice service commitments Use of laptop and mobile systems Work around machines, electrical equipment, chemicals in industrial facilities Work at customer sites including outdoor installations, clean rooms and labs Manual dexterity for tool use and repair procedures Physical requirements: standing, kneeling, crouching; ability to lift up to 30–50 pounds; near and far vision, color vision Additional Information
Veolia is committed to diversity and inclusion and is an equal opportunity workplace. Salary and benefits information is provided for candidate consideration. (See posting for details and disclosures.) Seniorities and Employment Type
Seniority level: Associate Employment type: Full-time
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