Wimmer Solutions
UKG Application Support Analyst / Associate Consultan
Wimmer Solutions, Seattle, Washington, us, 98127
Overview
UKG APPLICATION SUPPORT ANALYST / ASSOCIATE CONSULTANT
JOB ID : 23950
At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.
We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.
ROLE OVERVIEW
The UKG Application Support Analyst / Associate Consultant will be responsible for day-to-day support of UKG applications, including issue resolution, system configuration, and user enablement. This role will serve as both a technical and functional resource, ensuring that system performance, user adoption, and overall satisfaction with UKG solutions remain high.
WHAT YOU GET TO DO
Application Support Provide frontline support for UKG applications, including timekeeping, scheduling, payroll, and workforce management modules. Troubleshoot and resolve incidents, escalating to senior analysts or vendors when necessary. Monitor system performance and proactively address potential issues.
Configuration & Maintenance Assist with configuration changes and system updates to meet evolving business needs. Support testing of upgrades, patches, and integrations to ensure system reliability. Maintain accurate documentation of configurations, processes, and known issues.
User Support & Training Serve as a resource for end-users, providing guidance and “how-to” support for UKG features. Develop knowledge articles, quick reference guides, and training content to improve adoption. Identify recurring user challenges and recommend process or system improvements.
Collaboration Partner with HR, IT, and operations teams to align application support with organizational objectives. Collaborate with vendors and consultants to resolve complex issues and optimize system use.
WHAT YOU BRING
Education & Experience
Bachelor’s degree in Information Systems, HR Technology, or related field (or equivalent experience).
1–3 years of experience in application support, HRIS, or workforce management systems.
Direct exposure to UKG (Kronos, Workforce Dimensions, or Workforce Central) is preferred.
Technical & Functional Skills
Familiarity with HR, payroll, or workforce management processes.
Strong troubleshooting and analytical skills.
Ability to support configuration changes, testing, and system documentation.
Soft Skills
Strong communication and customer service orientation.
Detail-oriented with excellent organizational skills.
Eagerness to learn and grow into more advanced HRIS or consulting roles.
Must be able to work for a US based company without requiring visa sponsorship.
COMPENSATION AND BENEFITS
Hourly contract rate range of $38.00 to $52.00 based on experience and qualifications, as well as geographical market and business considerations.
Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following :
Paid time off and holidays
401k & company match
Flexible Health Care, Dependent Care, and Commuter Spending Accounts
Employee Assistance Program
Life & Accidental Death and Dismemberment Insurance
Short and Long-Term Disability
Payroll advance program, Charitable donation match, Athletic event sponsorship
Referral reward program, and more…
MORE ABOUT WIMMER SOLUTIONS
Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.
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JOB ID : 23950
At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.
We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.
ROLE OVERVIEW
The UKG Application Support Analyst / Associate Consultant will be responsible for day-to-day support of UKG applications, including issue resolution, system configuration, and user enablement. This role will serve as both a technical and functional resource, ensuring that system performance, user adoption, and overall satisfaction with UKG solutions remain high.
WHAT YOU GET TO DO
Application Support Provide frontline support for UKG applications, including timekeeping, scheduling, payroll, and workforce management modules. Troubleshoot and resolve incidents, escalating to senior analysts or vendors when necessary. Monitor system performance and proactively address potential issues.
Configuration & Maintenance Assist with configuration changes and system updates to meet evolving business needs. Support testing of upgrades, patches, and integrations to ensure system reliability. Maintain accurate documentation of configurations, processes, and known issues.
User Support & Training Serve as a resource for end-users, providing guidance and “how-to” support for UKG features. Develop knowledge articles, quick reference guides, and training content to improve adoption. Identify recurring user challenges and recommend process or system improvements.
Collaboration Partner with HR, IT, and operations teams to align application support with organizational objectives. Collaborate with vendors and consultants to resolve complex issues and optimize system use.
WHAT YOU BRING
Education & Experience
Bachelor’s degree in Information Systems, HR Technology, or related field (or equivalent experience).
1–3 years of experience in application support, HRIS, or workforce management systems.
Direct exposure to UKG (Kronos, Workforce Dimensions, or Workforce Central) is preferred.
Technical & Functional Skills
Familiarity with HR, payroll, or workforce management processes.
Strong troubleshooting and analytical skills.
Ability to support configuration changes, testing, and system documentation.
Soft Skills
Strong communication and customer service orientation.
Detail-oriented with excellent organizational skills.
Eagerness to learn and grow into more advanced HRIS or consulting roles.
Must be able to work for a US based company without requiring visa sponsorship.
COMPENSATION AND BENEFITS
Hourly contract rate range of $38.00 to $52.00 based on experience and qualifications, as well as geographical market and business considerations.
Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following :
Paid time off and holidays
401k & company match
Flexible Health Care, Dependent Care, and Commuter Spending Accounts
Employee Assistance Program
Life & Accidental Death and Dismemberment Insurance
Short and Long-Term Disability
Payroll advance program, Charitable donation match, Athletic event sponsorship
Referral reward program, and more…
MORE ABOUT WIMMER SOLUTIONS
Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.
#J-18808-Ljbffr