CallMiner
Overview
CallMiner is hiring an Associate Product Marketing Manager who will help develop messaging, positioning, and go-to-market programs for AI-powered conversation intelligence and CX automation solutions. You will create marketing collateral and sales tools used by our Sales team, Customer Success organization, and partners. You will collaborate closely with Product Management, Marketing, Sales, and Customer Success to support launches and drive adoption. We are looking for someone early in their career who is analytical, curious, and able to learn quickly. The ideal candidate can translate features into customer value for key personas, stay current on industry events and trends, track competitive differentiation, and support new opportunities with market research, competitive analysis, and product expertise. The ideal candidate is a clear, engaging writer who can produce content across formats, from sales enablement materials to thought leadership. Entry-level experience in product management, sales, or marketing is preferred.
Key Responsibilities
Support awareness and adoption of CallMiner's AI-powered conversation intelligence and automation platform
Partner with Product Management to ensure marketing activities align with product direction, roadmap, and release plans
Assist in developing clear, compelling product messaging that highlights value, differentiation, and customer outcomes
Contribute to sales enablement by creating and maintaining key materials such as presentations, one-pagers, and event collateral
Collaborate with Sales and Customer Success teams to understand customer needs and help communicate how CallMiner's solutions address them
Regularly engage with customers to understand use cases, value realization and feedback on the CallMiner platform
Help create marketing assets and content, including case studies, web content, and product overviews for global use
Coordinate cross-functional activities supporting new product introductions and go-to-market campaigns
Participate in go-to-market programs such as webinars, events, and partner initiatives
Contribute to sales and partner training by supporting development of enablement content and product updates
Learn the market landscape — buyers, competitors, and trends — to provide insights that strengthen CallMiner's positioning and strategy
Qualifications
1-3 years of entry-level experience in marketing, product management, sales, or a related role, ideally within an enterprise software or SaaS company
Strong writing and storytelling skills with the ability to create clear, engaging content under deadlines
Interest in learning how to translate product capabilities into terms of customer value and business impact
Comfortable collaborating across teams and presenting to internal and external audiences
Analytical mindset with curiosity about technology, AI, and customer experience
Ability to manage multiple projects, prioritize effectively, and deliver on time in a fast-paced environment
Familiarity with B2B marketing, SaaS, or enterprise sales processes is a plus
Willing to work on an east coast (ET) time schedule. Candidates located in New England region preferred
Willingness to travel to company HQ in Waltham, MA at least once per quarter. Other work and event related travel 10%
Education
Bachelor's degree in a relevant field, or equivalent professional experience
Benefits At CallMiner, we believe having a work-life balance is key to delivering your best. This includes quality medical, dental, and vision benefits, life and disability insurance, reimbursement programs for fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more. We are an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable laws.
About CallMiner CallMiner is the global leader in AI-powered conversation intelligence and CX automation. Our platform captures and analyzes omnichannel customer interactions to deliver insights that improve CX, agent performance, and drive automation at scale. We empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions.
Our values include customer focus, candor, teamwork, and transparency, and we are committed to building an inclusive and equitable workplace.
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CallMiner is hiring an Associate Product Marketing Manager who will help develop messaging, positioning, and go-to-market programs for AI-powered conversation intelligence and CX automation solutions. You will create marketing collateral and sales tools used by our Sales team, Customer Success organization, and partners. You will collaborate closely with Product Management, Marketing, Sales, and Customer Success to support launches and drive adoption. We are looking for someone early in their career who is analytical, curious, and able to learn quickly. The ideal candidate can translate features into customer value for key personas, stay current on industry events and trends, track competitive differentiation, and support new opportunities with market research, competitive analysis, and product expertise. The ideal candidate is a clear, engaging writer who can produce content across formats, from sales enablement materials to thought leadership. Entry-level experience in product management, sales, or marketing is preferred.
Key Responsibilities
Support awareness and adoption of CallMiner's AI-powered conversation intelligence and automation platform
Partner with Product Management to ensure marketing activities align with product direction, roadmap, and release plans
Assist in developing clear, compelling product messaging that highlights value, differentiation, and customer outcomes
Contribute to sales enablement by creating and maintaining key materials such as presentations, one-pagers, and event collateral
Collaborate with Sales and Customer Success teams to understand customer needs and help communicate how CallMiner's solutions address them
Regularly engage with customers to understand use cases, value realization and feedback on the CallMiner platform
Help create marketing assets and content, including case studies, web content, and product overviews for global use
Coordinate cross-functional activities supporting new product introductions and go-to-market campaigns
Participate in go-to-market programs such as webinars, events, and partner initiatives
Contribute to sales and partner training by supporting development of enablement content and product updates
Learn the market landscape — buyers, competitors, and trends — to provide insights that strengthen CallMiner's positioning and strategy
Qualifications
1-3 years of entry-level experience in marketing, product management, sales, or a related role, ideally within an enterprise software or SaaS company
Strong writing and storytelling skills with the ability to create clear, engaging content under deadlines
Interest in learning how to translate product capabilities into terms of customer value and business impact
Comfortable collaborating across teams and presenting to internal and external audiences
Analytical mindset with curiosity about technology, AI, and customer experience
Ability to manage multiple projects, prioritize effectively, and deliver on time in a fast-paced environment
Familiarity with B2B marketing, SaaS, or enterprise sales processes is a plus
Willing to work on an east coast (ET) time schedule. Candidates located in New England region preferred
Willingness to travel to company HQ in Waltham, MA at least once per quarter. Other work and event related travel 10%
Education
Bachelor's degree in a relevant field, or equivalent professional experience
Benefits At CallMiner, we believe having a work-life balance is key to delivering your best. This includes quality medical, dental, and vision benefits, life and disability insurance, reimbursement programs for fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more. We are an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable laws.
About CallMiner CallMiner is the global leader in AI-powered conversation intelligence and CX automation. Our platform captures and analyzes omnichannel customer interactions to deliver insights that improve CX, agent performance, and drive automation at scale. We empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions.
Our values include customer focus, candor, teamwork, and transparency, and we are committed to building an inclusive and equitable workplace.
#J-18808-Ljbffr