PayPal
Sr Exp Designer - Help Center & Messaging Platform
PayPal, San Jose, California, United States, 95199
Overview
Sr Exp Designer - Help Center & Messaging Platform at PayPal. Join to apply for the Sr Exp Designer - Help Center & Messaging Platform role at PayPal. Job Description Summary
As Senior Designer for Help Center & Messaging, you''ll revolutionize support for millions of PayPal users worldwide—transforming help from a last resort into a competitive advantage. Using AI and conversational design, you''ll create intelligent self-service experiences that anticipate problems, deliver instant solutions, and know when human connection is needed. Every design decision can deflect thousands of contacts, save millions in costs, and turn frustrated customers into advocates. You''ll prove that great support doesn''t just solve problems—it builds trust and showcases PayPal''s commitment to customer success. Essential Responsibilities
Perform product designs specialized in experience design knowledge and developed business expertise Lead projects and/or programs within the product function with moderate scope impacting function or sub-function Create customer experiences across digital and physical products within general parameters under broad supervision May act as a subject matter resource for entry level and developing colleagues Qualifications
3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. What You’ll Do
Design intuitive, accessible self-service experiences that simplify complex support and resolution journeys. Apply systems thinking to map the end-to-end support ecosystem and deliver user-centered, compliant solutions with cross-functional teams. Prototype, test, and measure impact to refine solutions and improve resolution time, satisfaction, and support outcomes. What We’re Looking For
5+ years in product design (consumer-facing, fintech/e-commerce preferred) with a strong portfolio showing elegant UI, simplified workflows, and measurable impact. Systems thinker and user advocate with deep empathy, accessibility expertise, and experience across workflows, forms, and information architecture. Collaborative, data-informed designer skilled in prototyping, communicating design rationale, and working with product, engineering, legal, and operations. PayPal is committed to fair and equitable compensation practices. Actual compensation is based on factors including work location and relevant skills and experience. The total compensation for this role may include an annual performance bonus, equity, and benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $123,500 to $212,850. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal''s balanced hybrid work model offers 3 days in the office and 2 days remote. Our benefits include health, life, and other resources. To learn more, visit https://www.paypalbenefits.com. Commitment to Diversity and Inclusion: PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, pregnancy, sexual orientation, gender identity and/or expression, or any other characteristic protected by law. Reasonable accommodations are provided upon request. For accessibility concerns, contact paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: We strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Join our Talent Community for general requests for consideration of your skills. REQ ID R0131607
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Sr Exp Designer - Help Center & Messaging Platform at PayPal. Join to apply for the Sr Exp Designer - Help Center & Messaging Platform role at PayPal. Job Description Summary
As Senior Designer for Help Center & Messaging, you''ll revolutionize support for millions of PayPal users worldwide—transforming help from a last resort into a competitive advantage. Using AI and conversational design, you''ll create intelligent self-service experiences that anticipate problems, deliver instant solutions, and know when human connection is needed. Every design decision can deflect thousands of contacts, save millions in costs, and turn frustrated customers into advocates. You''ll prove that great support doesn''t just solve problems—it builds trust and showcases PayPal''s commitment to customer success. Essential Responsibilities
Perform product designs specialized in experience design knowledge and developed business expertise Lead projects and/or programs within the product function with moderate scope impacting function or sub-function Create customer experiences across digital and physical products within general parameters under broad supervision May act as a subject matter resource for entry level and developing colleagues Qualifications
3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. What You’ll Do
Design intuitive, accessible self-service experiences that simplify complex support and resolution journeys. Apply systems thinking to map the end-to-end support ecosystem and deliver user-centered, compliant solutions with cross-functional teams. Prototype, test, and measure impact to refine solutions and improve resolution time, satisfaction, and support outcomes. What We’re Looking For
5+ years in product design (consumer-facing, fintech/e-commerce preferred) with a strong portfolio showing elegant UI, simplified workflows, and measurable impact. Systems thinker and user advocate with deep empathy, accessibility expertise, and experience across workflows, forms, and information architecture. Collaborative, data-informed designer skilled in prototyping, communicating design rationale, and working with product, engineering, legal, and operations. PayPal is committed to fair and equitable compensation practices. Actual compensation is based on factors including work location and relevant skills and experience. The total compensation for this role may include an annual performance bonus, equity, and benefits. For more information, visit https://www.paypalbenefits.com. The U.S. national annual pay range for this role is $123,500 to $212,850. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal''s balanced hybrid work model offers 3 days in the office and 2 days remote. Our benefits include health, life, and other resources. To learn more, visit https://www.paypalbenefits.com. Commitment to Diversity and Inclusion: PayPal provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, pregnancy, sexual orientation, gender identity and/or expression, or any other characteristic protected by law. Reasonable accommodations are provided upon request. For accessibility concerns, contact paypalglobaltalentacquisition@paypal.com. Belonging at PayPal: We strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Join our Talent Community for general requests for consideration of your skills. REQ ID R0131607
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