MBTA
25-21312, Field Coordinator Tuesday- Saturday split shift (12pm-8pm)
MBTA, Boston, Massachusetts, us, 02298
Field Coordinator (25-21312) Tuesday–Saturday split shift (12pm–8pm) — MBTA
Join to apply for the 25-21312 Field Coordinator role at MBTA. The MBTA vision is a thriving region enabled by a best-in-class transit system and a mission to serve the public with safe, reliable, and accessible transportation. MBTA core values are safety, service, equity, sustainability, and culture; all employees are expected to participate in local safety committee meetings as needed. Overview
The Field Coordinator oversees day-to-day responsibility of vendors and operations of private bus service providers, and, in some cases, MBTA buses to support emergency and planned subway and commuter rail closures. This role also oversees contracted private bus operators providing fixed-route service and supervises contracted transportation personnel within a defined area, ensuring passenger and employee safety by enforcing Authority standards and policies. The Field Coordinator may assist MBTA Bus Inspectors, Shuttle Coordinators, Roadway Supervisors, Superintendents, and Operators as needed. The schedule for this position is Tuesday–Saturday split shift (noon–8pm). Duties & Responsibilities
Monitor, expedite, and control private bus service during rail diversions and for other bus service contracts. Monitor the performance of third-party vendors in the field and provide in-field instruction/direction as needed. Conduct checks throughout the system and maintain written reports/logs that capture data and vendor performance. Identify ways to improve productivity and service delivery. Assist in the development and installation of signage and Traffic Management plans, controls, and devices. Conduct site visits before, during, and after diversions to validate appropriateness, accessibility, and location of sites. Collaborate with other departments and external partners to improve and innovate on alternative service and customer experience during planned and unplanned diversions, including customer technology and wayfinding. Responsible for vendor management, ensuring contractors meet all service level agreements and contractual obligations. Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or safety, 24/7. Be available periodically to support planned rail closures and monitor implementation in the field or remotely of private shuttle service outside of regular work hours. Uphold the rights and interests of a workforce by ensuring fair and consistent application of rules, regulations, collective bargaining agreements (if applicable), and MBTA policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Drive a company or personal vehicle, including buses, to visit work sites and assist at emergencies, shuttles, and/or events as needed. Use transit service to reach work locations as needed. Perform all other duties and projects as assigned. Minimum Requirements & Qualifications
A high school diploma or equivalent (G.E.D.). Five (5) years of experience in Bus Transportation Field Operations. Related supervisory experience. Current full–time status. Valid driver’s license. Strong organizational and analytical skills. Proficiency in Word, Excel, Database, PeopleSoft, or Mainframe applications. Excellent customer service skills and ability to provide courteous and professional experiences to internal and external customers. Willingness to work any shift and/or location as assigned. Availability to work 24/7. Ability to supervise and work effectively with a diverse workforce. English language skills sufficient for effective performance of the position. Supervision
None. Preferred Experience And Skills
Bachelor’s degree in Business, Transportation, or a related field. Valid Class B Commercial Driver’s License (CDL) or valid Commercial Learner’s Permit (CLP) with general knowledge, air brakes, and passenger endorsements. Experience as an Instructor, Dispatcher, Inspector, or Supervisor of Transportation or Logistics. Job Conditions
Ability to read, comprehend, communicate, and respond to instructions in English. Must be at least 18 years old (with exceptions for approved internships/co-ops). Ability to commute to assigned work locations in the Boston, MA metro area. Ability to work effectively, independently, and with a diverse workforce; may supervise as required. Ability to uphold MBTA policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation. Will have a satisfactory work record for the two years prior to the posting closing date (with certain exemptions). Ability to pass CORI check, background screening, and/or medical screening, potentially including physical examination and drug/alcohol testing. Ability to work all shifts and locations as needed, including up to 24/7 for severe weather, emergencies, or service impacts. Intern/Co-op staff must be enrolled in a qualifying program and maintain a GPA of at least 2.5; must have valid work authorization and U.S. Social Security Number for the duration of the program. Disclaimers and Definitions
General Disclaimer: This description summarizes typical job functions and is not exhaustive. Application Completion: Applicants must ensure all application details are accurate and complete. Application Deadlines: MBTA may stop considering applicants after a sufficiently large pool is established. Work Environment: Reasonable accommodations available for applicants with disabilities; see the job description for role-specific requirements. Work Eligibility: All employees must be legally authorized to work in the United States; MBTA does not sponsor work visas. New hires require a U.S. Social Security Number and Form I-9. Interviews: Punctuality and preparation are expected; rescheduling may be possible with HR coordination. Safety Sensitive Positions: Periodic physical examinations and random drug/alcohol testing may apply. On-call or 24/7 Positions: Availability to respond to page/text/call as required. Essential/Emergency Staff: Required to report to work during declared states of emergency. ADA Accommodations: MBTA provides reasonable accommodations; contact the ADA Unit for assistance. Diversity, Equity, and Inclusion: MBTA is an Equal Employment Opportunity Employer. Intern/Co-Op Benefits: Interns/co-ops may receive accrued paid sick leave and a monthly transportation pass, based on location.
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Join to apply for the 25-21312 Field Coordinator role at MBTA. The MBTA vision is a thriving region enabled by a best-in-class transit system and a mission to serve the public with safe, reliable, and accessible transportation. MBTA core values are safety, service, equity, sustainability, and culture; all employees are expected to participate in local safety committee meetings as needed. Overview
The Field Coordinator oversees day-to-day responsibility of vendors and operations of private bus service providers, and, in some cases, MBTA buses to support emergency and planned subway and commuter rail closures. This role also oversees contracted private bus operators providing fixed-route service and supervises contracted transportation personnel within a defined area, ensuring passenger and employee safety by enforcing Authority standards and policies. The Field Coordinator may assist MBTA Bus Inspectors, Shuttle Coordinators, Roadway Supervisors, Superintendents, and Operators as needed. The schedule for this position is Tuesday–Saturday split shift (noon–8pm). Duties & Responsibilities
Monitor, expedite, and control private bus service during rail diversions and for other bus service contracts. Monitor the performance of third-party vendors in the field and provide in-field instruction/direction as needed. Conduct checks throughout the system and maintain written reports/logs that capture data and vendor performance. Identify ways to improve productivity and service delivery. Assist in the development and installation of signage and Traffic Management plans, controls, and devices. Conduct site visits before, during, and after diversions to validate appropriateness, accessibility, and location of sites. Collaborate with other departments and external partners to improve and innovate on alternative service and customer experience during planned and unplanned diversions, including customer technology and wayfinding. Responsible for vendor management, ensuring contractors meet all service level agreements and contractual obligations. Respond or report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or safety, 24/7. Be available periodically to support planned rail closures and monitor implementation in the field or remotely of private shuttle service outside of regular work hours. Uphold the rights and interests of a workforce by ensuring fair and consistent application of rules, regulations, collective bargaining agreements (if applicable), and MBTA policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Drive a company or personal vehicle, including buses, to visit work sites and assist at emergencies, shuttles, and/or events as needed. Use transit service to reach work locations as needed. Perform all other duties and projects as assigned. Minimum Requirements & Qualifications
A high school diploma or equivalent (G.E.D.). Five (5) years of experience in Bus Transportation Field Operations. Related supervisory experience. Current full–time status. Valid driver’s license. Strong organizational and analytical skills. Proficiency in Word, Excel, Database, PeopleSoft, or Mainframe applications. Excellent customer service skills and ability to provide courteous and professional experiences to internal and external customers. Willingness to work any shift and/or location as assigned. Availability to work 24/7. Ability to supervise and work effectively with a diverse workforce. English language skills sufficient for effective performance of the position. Supervision
None. Preferred Experience And Skills
Bachelor’s degree in Business, Transportation, or a related field. Valid Class B Commercial Driver’s License (CDL) or valid Commercial Learner’s Permit (CLP) with general knowledge, air brakes, and passenger endorsements. Experience as an Instructor, Dispatcher, Inspector, or Supervisor of Transportation or Logistics. Job Conditions
Ability to read, comprehend, communicate, and respond to instructions in English. Must be at least 18 years old (with exceptions for approved internships/co-ops). Ability to commute to assigned work locations in the Boston, MA metro area. Ability to work effectively, independently, and with a diverse workforce; may supervise as required. Ability to uphold MBTA policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation. Will have a satisfactory work record for the two years prior to the posting closing date (with certain exemptions). Ability to pass CORI check, background screening, and/or medical screening, potentially including physical examination and drug/alcohol testing. Ability to work all shifts and locations as needed, including up to 24/7 for severe weather, emergencies, or service impacts. Intern/Co-op staff must be enrolled in a qualifying program and maintain a GPA of at least 2.5; must have valid work authorization and U.S. Social Security Number for the duration of the program. Disclaimers and Definitions
General Disclaimer: This description summarizes typical job functions and is not exhaustive. Application Completion: Applicants must ensure all application details are accurate and complete. Application Deadlines: MBTA may stop considering applicants after a sufficiently large pool is established. Work Environment: Reasonable accommodations available for applicants with disabilities; see the job description for role-specific requirements. Work Eligibility: All employees must be legally authorized to work in the United States; MBTA does not sponsor work visas. New hires require a U.S. Social Security Number and Form I-9. Interviews: Punctuality and preparation are expected; rescheduling may be possible with HR coordination. Safety Sensitive Positions: Periodic physical examinations and random drug/alcohol testing may apply. On-call or 24/7 Positions: Availability to respond to page/text/call as required. Essential/Emergency Staff: Required to report to work during declared states of emergency. ADA Accommodations: MBTA provides reasonable accommodations; contact the ADA Unit for assistance. Diversity, Equity, and Inclusion: MBTA is an Equal Employment Opportunity Employer. Intern/Co-Op Benefits: Interns/co-ops may receive accrued paid sick leave and a monthly transportation pass, based on location.
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