Caltrans District 3
INFORMATION TECHNOLOGY ASSOCIATE
Caltrans District 3, Sacramento, California, United States, 95828
Job Information
INFORMATION TECHNOLOGY ASSOCIATE – Caltrans District 3 Job Posting: Desktop Support Analyst Department of Transportation JC-496069 Salary: $4,935.00 - $8,740.00 per month Final Filing Date: 11/3/2025 Job Description and Duties
Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices. Provide administrative and technical support on computers, laptops, tablets, mobile devices, servers, storage arrays, backup systems, printers, the Local Area Network, and telecommunications services. Perform activities of the System Development Life Cycle including analysis, design, build, test, maintenance and operations. Support end-user device life cycle management including procurement, deployment, installation, configuration, maintenance, operations, and surplus. Provide end-user training in the configuration and use of client technologies. Collaborate with peers and management to update and recommend standards, processes, procedures, and technology practices. Utilize professional customer service and effective communication when interacting with customers and coworkers. Participate in intermittent projects or assignments. Domains
System Engineering Client Services Required and Optional Details
Eligibility for hire may be determined by IT Associate exam scores. Minimum salary rules for new state candidates apply. See the posting for full minimum qualifications and eligibility details. Minimum Requirements
Information Technology Associate – Minimum qualifications are listed in the Class Specification. Additional Documents
Job Application Package Checklist Duty Statement Position Details
Job Code: JC-496069 Position #: 900-170-1401-231 Working Title: Desktop Support Analyst Classification: INFORMATION TECHNOLOGY ASSOCIATE Salary Ranges: $4,935.00 - $6,614.00 (A); $5,424.00 - $7,270.00 (B); $5,930.00 - $7,947.00 (C); $6,521.00 - $8,740.00 (D) Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Desirable Qualifications
Experience providing administrative and technical support for computers, laptops, tablets, and mobile devices. Excellent analytical and problem-solving skills. Experience delivering world-class customer service in a professional environment. Ability to communicate technical information effectively to technical and non-technical audiences. Commitment to continuous learning and professional development in desktop support. Experience with enterprise software deployment, imaging, and patch management tools (e.g., Microsoft Intune, SCCM/MECM). Knowledge of Active Directory, user/group management, and Group Policy administration. Experience providing remote technical support in hybrid or virtual work environments. Familiarity with IT service management (ITSM) and enterprise ticketing systems (e.g., ServiceNow). Ability to organize and prioritize multiple assignments with high accuracy and customer satisfaction. Ability to work independently and in a team. Benefits
View the Benefits Summary for Civil Service Employees in the State of California. How to Apply / Required Documents
Applicants must submit a complete application package through CalCareers. Required documents typically include the STD 678, SOQ, and any transcripts or licenses as applicable. Submitting a resume is optional. See the posting for detailed instructions and deadlines. Note: Do not submit confidential information (e.g., SSN, birth date) on documents submitted for this job posting. Equal Opportunity
The State of California is an Equal Opportunity Employer. All applicants will be considered without regard to age, ancestry, color, disability, gender, gender identity, national origin, race, religion, sexual orientation, or other protected status. Reasonable accommodations are available for the hiring process. Contact Information
Human Resources: Dina Coloma, (279) 234-2328, dina.coloma@dot.ca.gov Hiring Unit: IT Admin HR, (916) 224-2023, IT.Admin.HR@dot.ca.gov EEO Hotline: Caltrans EEO Office, (844) 368-3367, Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)
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INFORMATION TECHNOLOGY ASSOCIATE – Caltrans District 3 Job Posting: Desktop Support Analyst Department of Transportation JC-496069 Salary: $4,935.00 - $8,740.00 per month Final Filing Date: 11/3/2025 Job Description and Duties
Under the general supervision of an IT Supervisor II in the HQ IT Operations unit, the incumbent serves as a Desktop Support Analyst supporting business operations in the Sacramento Metropolitan Offices. Provide administrative and technical support on computers, laptops, tablets, mobile devices, servers, storage arrays, backup systems, printers, the Local Area Network, and telecommunications services. Perform activities of the System Development Life Cycle including analysis, design, build, test, maintenance and operations. Support end-user device life cycle management including procurement, deployment, installation, configuration, maintenance, operations, and surplus. Provide end-user training in the configuration and use of client technologies. Collaborate with peers and management to update and recommend standards, processes, procedures, and technology practices. Utilize professional customer service and effective communication when interacting with customers and coworkers. Participate in intermittent projects or assignments. Domains
System Engineering Client Services Required and Optional Details
Eligibility for hire may be determined by IT Associate exam scores. Minimum salary rules for new state candidates apply. See the posting for full minimum qualifications and eligibility details. Minimum Requirements
Information Technology Associate – Minimum qualifications are listed in the Class Specification. Additional Documents
Job Application Package Checklist Duty Statement Position Details
Job Code: JC-496069 Position #: 900-170-1401-231 Working Title: Desktop Support Analyst Classification: INFORMATION TECHNOLOGY ASSOCIATE Salary Ranges: $4,935.00 - $6,614.00 (A); $5,424.00 - $7,270.00 (B); $5,930.00 - $7,947.00 (C); $6,521.00 - $8,740.00 (D) Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Desirable Qualifications
Experience providing administrative and technical support for computers, laptops, tablets, and mobile devices. Excellent analytical and problem-solving skills. Experience delivering world-class customer service in a professional environment. Ability to communicate technical information effectively to technical and non-technical audiences. Commitment to continuous learning and professional development in desktop support. Experience with enterprise software deployment, imaging, and patch management tools (e.g., Microsoft Intune, SCCM/MECM). Knowledge of Active Directory, user/group management, and Group Policy administration. Experience providing remote technical support in hybrid or virtual work environments. Familiarity with IT service management (ITSM) and enterprise ticketing systems (e.g., ServiceNow). Ability to organize and prioritize multiple assignments with high accuracy and customer satisfaction. Ability to work independently and in a team. Benefits
View the Benefits Summary for Civil Service Employees in the State of California. How to Apply / Required Documents
Applicants must submit a complete application package through CalCareers. Required documents typically include the STD 678, SOQ, and any transcripts or licenses as applicable. Submitting a resume is optional. See the posting for detailed instructions and deadlines. Note: Do not submit confidential information (e.g., SSN, birth date) on documents submitted for this job posting. Equal Opportunity
The State of California is an Equal Opportunity Employer. All applicants will be considered without regard to age, ancestry, color, disability, gender, gender identity, national origin, race, religion, sexual orientation, or other protected status. Reasonable accommodations are available for the hiring process. Contact Information
Human Resources: Dina Coloma, (279) 234-2328, dina.coloma@dot.ca.gov Hiring Unit: IT Admin HR, (916) 224-2023, IT.Admin.HR@dot.ca.gov EEO Hotline: Caltrans EEO Office, (844) 368-3367, Ask.eeo@dot.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice)
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