State of Maryland
Introduction
As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information.
All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast‑paced work environment. Applicants must be able to work in various settings, operate a computer and other office equipment, and possess access to a motor vehicle or be able to navigate public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410‑767‑8503, tawandal.jackson@maryland.gov.
The Office of the Public Defender is seeking detail‑oriented applicants with customer service and data entry skills for a full‑time, entry‑level Public Defender Intake Specialist I position. The position requires the ability to work in a fast‑paced environment in our Charles County office. Occasional travel between offices, and to the courthouse and county detention center for client interviews, is required. Bilingual applicants who are fluent in English and Spanish are encouraged to apply.
Grade ASTD8
Location of Position 200 Kent Ave, Suite 102, LaPlata, MD 20646
Main Purpose of Job A Public Defender Intake Specialist I is the intermediate level of work determining client eligibility for representation by the Office of the Public Defender and obtaining initial client information for preparation of case files. Employees in this classification do not supervise other positions and receive moderate supervision from a Public Defender Intake Specialist Supervisor or an administrator.
Position Duties The Public Defender Intake Specialist I is the first interaction clients have with the Office of the Public Defender. Professionalism, people skills, and empathy are essential. Intake Specialists create the file for the attorney, print and mail assignment letters to clients and attorneys, and file entries of appearance with the court. The Intake Specialist I also answers phones, greets the public, retrieves and enters data, helps organize case files, processes discovery, and assists co‑workers when needed.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high‑school equivalency certificate.
Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
Notes
Candidates may substitute additional experience interviewing persons for the purpose of obtaining and verifying background or financial information on a year‑for‑year basis for the required education.
Candidates may substitute 60 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year‑for‑year basis for the required experience.
Preferred Qualifications Proficiency in data entry, strong communication skills, and experience working in a fast‑paced retail or office environment. Customer service experience and a strong interest in working with indigent defendants and their families. Experience working with MDEC documents.
Licenses, Registrations and Certifications Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Selection Process Applicants who meet the minimum qualifications will be admitted to the examination for this classification. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED and placed on the employment (eligible) list for at least one year.
Examination Process The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.
Benefits Standard State benefits are provided to all employees.
Further Instructions Online applications are preferred. Please fax all paper applications and questionnaires to (410) 333‑2260. Inquiries regarding applications and submitting paper applications can be directed to: Office of the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304, Baltimore, MD 21202; or by calling (410) 767‑8500, toll free: 877‑430‑5187; TTY users call Maryland Relay Service 800‑735‑2258.
Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. A paper copy of the MD State application form and questionnaire can be downloaded from the link below.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who reflect the State’s diversity. We thank our veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are encouraged to apply.
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All applicants must be able to communicate with clients and visitors and possess the ability to complete tasks in a fast‑paced work environment. Applicants must be able to work in various settings, operate a computer and other office equipment, and possess access to a motor vehicle or be able to navigate public transportation. If a reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410‑767‑8503, tawandal.jackson@maryland.gov.
The Office of the Public Defender is seeking detail‑oriented applicants with customer service and data entry skills for a full‑time, entry‑level Public Defender Intake Specialist I position. The position requires the ability to work in a fast‑paced environment in our Charles County office. Occasional travel between offices, and to the courthouse and county detention center for client interviews, is required. Bilingual applicants who are fluent in English and Spanish are encouraged to apply.
Grade ASTD8
Location of Position 200 Kent Ave, Suite 102, LaPlata, MD 20646
Main Purpose of Job A Public Defender Intake Specialist I is the intermediate level of work determining client eligibility for representation by the Office of the Public Defender and obtaining initial client information for preparation of case files. Employees in this classification do not supervise other positions and receive moderate supervision from a Public Defender Intake Specialist Supervisor or an administrator.
Position Duties The Public Defender Intake Specialist I is the first interaction clients have with the Office of the Public Defender. Professionalism, people skills, and empathy are essential. Intake Specialists create the file for the attorney, print and mail assignment letters to clients and attorneys, and file entries of appearance with the court. The Intake Specialist I also answers phones, greets the public, retrieves and enters data, helps organize case files, processes discovery, and assists co‑workers when needed.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high‑school equivalency certificate.
Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
Notes
Candidates may substitute additional experience interviewing persons for the purpose of obtaining and verifying background or financial information on a year‑for‑year basis for the required education.
Candidates may substitute 60 credit hours from an accredited college or university for the required experience.
Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Compliance Inspection and Support classifications or Compliance Inspection and Support specialty codes in the Inspection, Investigation, Enforcement, and Compliance field of work on a year‑for‑year basis for the required experience.
Preferred Qualifications Proficiency in data entry, strong communication skills, and experience working in a fast‑paced retail or office environment. Customer service experience and a strong interest in working with indigent defendants and their families. Experience working with MDEC documents.
Licenses, Registrations and Certifications Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.
Selection Process Applicants who meet the minimum qualifications will be admitted to the examination for this classification. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED and placed on the employment (eligible) list for at least one year.
Examination Process The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Therefore, it is important that you provide complete and accurate information on your application. Report all experience and education that is related to this position.
Benefits Standard State benefits are provided to all employees.
Further Instructions Online applications are preferred. Please fax all paper applications and questionnaires to (410) 333‑2260. Inquiries regarding applications and submitting paper applications can be directed to: Office of the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304, Baltimore, MD 21202; or by calling (410) 767‑8500, toll free: 877‑430‑5187; TTY users call Maryland Relay Service 800‑735‑2258.
Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing. A paper copy of the MD State application form and questionnaire can be downloaded from the link below.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who reflect the State’s diversity. We thank our veterans for their service to our country and encourage them to apply. People with disabilities and bilingual candidates are encouraged to apply.
#J-18808-Ljbffr