Maryland Military Department
PUBLIC DEFENDER INTAKE SPECIALIST I
Maryland Military Department, Baltimore, Maryland, United States
Introduction. As a state agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disability, age, sexual orientation, gender identity, national origin, veteran status or genetic information. All applicants must be able to communicate with clients and visitors, possess the ability to complete tasks in a fast‑paced work environment, work in various settings, operate a computer and other office equipment, and have access to a motor vehicle or be able to navigate public transportation.
Minimum accommodations: If reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410-767-8503, tawandal.jackson@maryland.gov.
Position Public Defender Intake Specialist I – Full‑time, entry level, located at 200 Kent Ave, Suite 102, LaPlata, MD 20646. Occasional travel between offices, courthouse, and county detention center for client interviews. Bilingual applicants fluent in English and Spanish are encouraged. Grade: ASTD8.
Main Purpose of Job A Public Defender Intake Specialist I is responsible for determining client eligibility for representation and obtaining initial client information for case file preparation. The role includes creating case files, mailing assignment letters to clients and attorneys, filing entries of appearance with the court, answering phones, greeting the public, retrieving and entering data, organizing case files, and assisting coworkers.
Position Duties First interaction with clients – professionalism, people skills and empathy required. Create and maintain patient records, manage data entry, handle communication with attorneys and courts, and support case file organization.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
Notes: Candidates may substitute additional experience interviewing persons for the purpose of obtaining background or financial information on a year‑for‑year basis for the required education; or substitute 60 credit hours from an accredited college or university for the required experience; or substitute U.S. Armed Forces military service experience as a non‑commissioned officer in compliance inspection and support classifications for the required experience.
Preferred Qualifications
Proficiency in data entry, strong communication skills, and experience working in a fast‑paced retail or office environment.
Customer service experience and a strong interest in working with indigent defendants and their families.
Experience working with MDEC Documents.
Licenses, Registrations & Certifications Employees may be required to operate a motor vehicle. A valid Maryland motor vehicle operator’s license is required for duties requiring vehicle operation.
Selection Process Applicants who meet the minimum qualifications will be admitted to the examination. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED and placed on the employment list for at least one year.
Examination Process The examination evaluates education, training and experience related to the position. Applicants may be required to complete a qualifications supplement versus application‑based rating.
Benefits State of Maryland benefits are available for eligible employees. Additional benefits information is available upon request.
Applications: Online applications are preferred. Paper applications may be submitted by fax to (410) 333‑2260 or mailed to the Office of the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304, Baltimore, MD 21202. For inquiries, call (410) 767‑8500, toll‑free 877‑430‑5187, or TTY 800‑735‑2258. Include name, identification number, and job announcement number with documentation.
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Minimum accommodations: If reasonable accommodation is needed, please contact Tawanda Jackson, Human Resources Supervisor, 410-767-8503, tawandal.jackson@maryland.gov.
Position Public Defender Intake Specialist I – Full‑time, entry level, located at 200 Kent Ave, Suite 102, LaPlata, MD 20646. Occasional travel between offices, courthouse, and county detention center for client interviews. Bilingual applicants fluent in English and Spanish are encouraged. Grade: ASTD8.
Main Purpose of Job A Public Defender Intake Specialist I is responsible for determining client eligibility for representation and obtaining initial client information for case file preparation. The role includes creating case files, mailing assignment letters to clients and attorneys, filing entries of appearance with the court, answering phones, greeting the public, retrieving and entering data, organizing case files, and assisting coworkers.
Position Duties First interaction with clients – professionalism, people skills and empathy required. Create and maintain patient records, manage data entry, handle communication with attorneys and courts, and support case file organization.
Minimum Qualifications
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Six months of experience interviewing persons for the purpose of obtaining and verifying background or financial information.
Notes: Candidates may substitute additional experience interviewing persons for the purpose of obtaining background or financial information on a year‑for‑year basis for the required education; or substitute 60 credit hours from an accredited college or university for the required experience; or substitute U.S. Armed Forces military service experience as a non‑commissioned officer in compliance inspection and support classifications for the required experience.
Preferred Qualifications
Proficiency in data entry, strong communication skills, and experience working in a fast‑paced retail or office environment.
Customer service experience and a strong interest in working with indigent defendants and their families.
Experience working with MDEC Documents.
Licenses, Registrations & Certifications Employees may be required to operate a motor vehicle. A valid Maryland motor vehicle operator’s license is required for duties requiring vehicle operation.
Selection Process Applicants who meet the minimum qualifications will be admitted to the examination. Successful candidates will be ranked as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED and placed on the employment list for at least one year.
Examination Process The examination evaluates education, training and experience related to the position. Applicants may be required to complete a qualifications supplement versus application‑based rating.
Benefits State of Maryland benefits are available for eligible employees. Additional benefits information is available upon request.
Applications: Online applications are preferred. Paper applications may be submitted by fax to (410) 333‑2260 or mailed to the Office of the Public Defender, Human Resources Division, 6 Saint Paul Street, Suite 1304, Baltimore, MD 21202. For inquiries, call (410) 767‑8500, toll‑free 877‑430‑5187, or TTY 800‑735‑2258. Include name, identification number, and job announcement number with documentation.
#J-18808-Ljbffr