ResultsCX
Manager, Operations - Seasonal - Onsite
ResultsCX, Whitpain Hills, Pennsylvania, United States
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Manager, Operations - Seasonal - Onsite
role at
ResultsCX 2 days ago Be among the first 25 applicants Join to apply for the
Manager, Operations - Seasonal - Onsite
role at
ResultsCX Position is Onsite in Norristown PA Must have a Health Insurance License
Manager, Operations As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.
Sales and Health Insurance license required.
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
In This Role You Will Review and analyze program performance to determine program needs Approve personnel activities concerning hiring, training, development, and performance management Provide written performance appraisals Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage Identify and oversee program/problem resolution Maximize potential of subordinates through coaching, development, and effective performance management methods Track client issues and maintains client correspondence and issue resolution Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
We are looking for someone who can: Provide superior customer service to both internal and external clients. Work well with people and has exceptional, professional communication skills both written and verbal Create and effectively present information and processes to internal and external teams. Develop and maintain key professional customer relationships Define, collect data, establish facts, and solve problems
Why join our ResultsCX team? Employee Performance Incentives and Prizes Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Opportunity to grow with ResultsCX if that’s “Your Greater”
About ResultsCX: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at ResultsCX by 2x Sign in to set job alerts for “Operations Manager” roles.
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Manager, Operations - Seasonal - Onsite
role at
ResultsCX 2 days ago Be among the first 25 applicants Join to apply for the
Manager, Operations - Seasonal - Onsite
role at
ResultsCX Position is Onsite in Norristown PA Must have a Health Insurance License
Manager, Operations As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.
Sales and Health Insurance license required.
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
In This Role You Will Review and analyze program performance to determine program needs Approve personnel activities concerning hiring, training, development, and performance management Provide written performance appraisals Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage Identify and oversee program/problem resolution Maximize potential of subordinates through coaching, development, and effective performance management methods Track client issues and maintains client correspondence and issue resolution Support Results’ goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
We are looking for someone who can: Provide superior customer service to both internal and external clients. Work well with people and has exceptional, professional communication skills both written and verbal Create and effectively present information and processes to internal and external teams. Develop and maintain key professional customer relationships Define, collect data, establish facts, and solve problems
Why join our ResultsCX team? Employee Performance Incentives and Prizes Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Opportunity to grow with ResultsCX if that’s “Your Greater”
About ResultsCX: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at ResultsCX by 2x Sign in to set job alerts for “Operations Manager” roles.
Director Customer Care - 90398543 - Philadelphia
Philadelphia, PA $163,000.00-$211,140.00 3 weeks ago Vice President, Customer Experience-On-Site
Philadelphia, PA $195,000.00-$235,000.00 2 months ago Exton, PA $115,000.00-$150,000.00 3 days ago Greater Philadelphia $198,645.42-$327,764.94 16 hours ago VP Customer Experience / Head of Call Center (Health Plan)
VP of Customer Success (Well-Oiled Operations)
Philadelphia, PA $190,000.00-$235,000.00 1 week ago Philadelphia, PA $100,000.00-$160,000.00 1 month ago Philadelphia, PA $198,645.42-$327,764.94 17 hours ago Vice President, ESIS Customer Experience (CX) Operations
Philadelphia, PA $86,895.00-$205,233.00 1 month ago Souderton, PA $90,000.00-$105,000.00 3 weeks ago Philadelphia, PA $50,020.00-$68,700.00 5 days ago Hatfield, PA $90,000.00-$105,000.00 2 weeks ago Customer Service & E-Commerce Supervisor - Full Time
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr