Regions Bank
Relationship Banker I (Clanton AL Main Branch)
Regions Bank, Clanton, Alabama, United States, 35045
Overview
Relationship Banker I (Clanton AL Main Branch) At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, contributing to the financial wellness of customers. The role focuses on creating meaningful connections with customers while processing transactions, identifying customer needs, and assisting in resolving end-to-end customer service inquiries. This position is suited for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth and development opportunities. Primary Responsibilities
Provide a consistent, optimal customer experience on the cash line, handling deposits, withdrawals, payments, and other teller transactions Answer customer inquiries about products and services; fulfill basic servicing requests (e.g., new/replacement cards, information changes, PIN resets, check reorders) and resolve basic issues Develop relationships with customers and stay informed about their banking relationships Educate customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to simplify banking Assist branch and team members with basic tasks to aid in customer problem resolution May conduct outbound calls to educate customers on technology and assist with financial needs Refer customers to internal experts when more complex goals are identified Follow bank processes and procedures, adhere to laws and regulations, and manage operational risks Assist in achieving branch targets by identifying customer needs and guiding Regions solutions Note: This position includes tracking time for hours worked over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle and process cash transactions Strong in-person, phone, and electronic communication skills Proficient computer use, including typing and sustained monitor attention Ability to walk and stand for extended periods Ability to lift up to 20 pounds Preferences
One year of banking, cash-handling, and/or customer service experience Skills and Competencies
Adherence to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to manage multiple priorities Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation and Benefits
Pay ranges are job-specific and may vary by market, experience, and performance. The position may be eligible for a formulaic incentive plan. Regions offers a comprehensive benefits package including: Paid Vacation/Sick Time, 401K with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Volunteer Programs. Terms and availability are subject to change. Location
Clanton Main, Clanton, Alabama Equal Opportunity Employer
Equally employed, Regions is an Equal Opportunity Employer, including Disabled/Veterans. Job postings are open electronically for a minimum period of five business days and may remain longer due to business needs. Seniority level
Not Applicable Industries
Banking Job function
Finance and Sales
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Relationship Banker I (Clanton AL Main Branch) At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, contributing to the financial wellness of customers. The role focuses on creating meaningful connections with customers while processing transactions, identifying customer needs, and assisting in resolving end-to-end customer service inquiries. This position is suited for candidates with prior teller, limited banking, or some retail sales experience who are seeking growth and development opportunities. Primary Responsibilities
Provide a consistent, optimal customer experience on the cash line, handling deposits, withdrawals, payments, and other teller transactions Answer customer inquiries about products and services; fulfill basic servicing requests (e.g., new/replacement cards, information changes, PIN resets, check reorders) and resolve basic issues Develop relationships with customers and stay informed about their banking relationships Educate customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to simplify banking Assist branch and team members with basic tasks to aid in customer problem resolution May conduct outbound calls to educate customers on technology and assist with financial needs Refer customers to internal experts when more complex goals are identified Follow bank processes and procedures, adhere to laws and regulations, and manage operational risks Assist in achieving branch targets by identifying customer needs and guiding Regions solutions Note: This position includes tracking time for hours worked over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle and process cash transactions Strong in-person, phone, and electronic communication skills Proficient computer use, including typing and sustained monitor attention Ability to walk and stand for extended periods Ability to lift up to 20 pounds Preferences
One year of banking, cash-handling, and/or customer service experience Skills and Competencies
Adherence to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to manage multiple priorities Ability to oversee large sums of cash Strong customer focus and relationship-building skills Position Type
Full time Compensation and Benefits
Pay ranges are job-specific and may vary by market, experience, and performance. The position may be eligible for a formulaic incentive plan. Regions offers a comprehensive benefits package including: Paid Vacation/Sick Time, 401K with Company Match, Medical/Dental/Vision, Disability Benefits, Health Savings Account, Flexible Spending Account, Life Insurance, Parental Leave, Employee Assistance Program, and Volunteer Programs. Terms and availability are subject to change. Location
Clanton Main, Clanton, Alabama Equal Opportunity Employer
Equally employed, Regions is an Equal Opportunity Employer, including Disabled/Veterans. Job postings are open electronically for a minimum period of five business days and may remain longer due to business needs. Seniority level
Not Applicable Industries
Banking Job function
Finance and Sales
#J-18808-Ljbffr