T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Nutterville, Wisconsin, United States
Overview
Mobile Associate, Store-in-Store, Retail Sales Join to apply for the Mobile Associate, Store-in-Store, Retail Sales role at T-Mobile. This role is part of the Retail Team within National Sales partner locations, focusing on active customer engagement and representing the T-Mobile brand. Job Overview
Mobile Associates, Store-in-Store are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and educate, demonstrate, and recommend solutions. They strive to achieve performance targets by excelling in sales and delivering exceptional customer experiences while meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding processes to help customers self-serve and use the T-Mobile app. Complete training on in-store experience, new skills, products, processes, systems, and resources. Review personal results, current promotions, and Hub updates to stay customer-ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Be customer-obsessed: be welcoming, engaging, and able to connect with customers, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals. Team Building: Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position
Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and eligibility for hourly training pay. Upon promotion to Mobile Expert, eligibility for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and eligible for an Annual Stock Grant. Benefits
Benefits include medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; parental and family leave; family building benefits; backup care; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D, life, and disability insurance; mobile service and home internet discounts; pet insurance; commuter/transit programs. For details, refer to www.t-mobilebenefits.com. EEO and Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries: Telecommunications
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Mobile Associate, Store-in-Store, Retail Sales Join to apply for the Mobile Associate, Store-in-Store, Retail Sales role at T-Mobile. This role is part of the Retail Team within National Sales partner locations, focusing on active customer engagement and representing the T-Mobile brand. Job Overview
Mobile Associates, Store-in-Store are ambassadors who create energy and excitement around our products and services. They thrive in a high-traffic environment, are obsessed with the connected world, and excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and educate, demonstrate, and recommend solutions. They strive to achieve performance targets by excelling in sales and delivering exceptional customer experiences while meeting quality of sale metrics. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during interactions and onboarding. Identify customer needs and use solution-based selling to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding processes to help customers self-serve and use the T-Mobile app. Complete training on in-store experience, new skills, products, processes, systems, and resources. Review personal results, current promotions, and Hub updates to stay customer-ready. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Be customer-obsessed: be welcoming, engaging, and able to connect with customers, build rapport, trust, and loyalty. Proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate who balances customer experience and performance goals. Team Building: Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues. Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Safety Sensitive Position
Safety Sensitive Position: No Compensation
Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training and eligibility for hourly training pay. Upon promotion to Mobile Expert, eligibility for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives, and eligible for an Annual Stock Grant. Benefits
Benefits include medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays; parental and family leave; family building benefits; backup care; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D, life, and disability insurance; mobile service and home internet discounts; pet insurance; commuter/transit programs. For details, refer to www.t-mobilebenefits.com. EEO and Accommodation
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. Seniority level
Entry level Employment type
Part-time Job function
Sales and Business Development Industries: Telecommunications
#J-18808-Ljbffr