T-Mobile
Mobile Associate, Store-in-Store - Retail Sales
T-Mobile, Nutterville, Wisconsin, United States
Overview
Mobile Associate, Store-in-Store - Retail Sales Join to apply for the Mobile Associate, Store-in-Store - Retail Sales role at T-Mobile. At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through stock grants, an employee stock purchase plan, 401(k), and access to financial coaching. Job Overview: Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates build and deepen relationships with customers through meaningful interactions, identify customer needs, educate, demonstrate, and recommend solutions. They strive to exceed performance targets by delivering the right sales experience and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app.
Completes training on in-store experience, new skills, products and processes. Reviews personal results, current promotions, and updates to be customer ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. Carries keys to kiosk cabinets, locks/secures assets, and reports lost keys or assets to management.
Customer-obsessed: passionate, friendly, and engaging with customers. Builds rapport and loyalty, follows up with customers, captures referrals, and manages Be Back processes. May perform price overrides for specialty offers.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Qualifications
Education: High School Diploma/GED (Required)
Work Experience: 6 months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities: Customer satisfaction, passionate customer advocacy, balance of customer experience and performance goals (Required)
Team Building: Willingness to work with peers and store leaders, share best practices, and serve customers (Required)
Retail Sales: Competitive drive and ability to succeed in a fast-paced sales environment (Required)
Licenses and Certifications: At least 18 years of age; legally authorized to work in the United States
Travel Travel Required (Yes/No): No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant.
Benefits Full and part-time employees have access to medical, dental, and vision insurance, 401(k), employee stock grants and purchase plan, paid time off and holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, disability and life insurance options, and discounts on mobile services and home internet where available. For details, see the benefits page: www.t-mobilebenefits.com.
Designation
Seniority level: Entry level
Employment type: Part-time
Job function: Sales and Business Development
Industries: Telecommunications
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500.
#J-18808-Ljbffr
Mobile Associate, Store-in-Store - Retail Sales Join to apply for the Mobile Associate, Store-in-Store - Retail Sales role at T-Mobile. At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through stock grants, an employee stock purchase plan, 401(k), and access to financial coaching. Job Overview: Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates build and deepen relationships with customers through meaningful interactions, identify customer needs, educate, demonstrate, and recommend solutions. They strive to exceed performance targets by delivering the right sales experience and meeting quality of sale metrics.
Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverages digital self-serve tools during customer interactions and onboarding. Identifies customer needs and uses solution-based selling to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and use the T-Mobile app.
Completes training on in-store experience, new skills, products and processes. Reviews personal results, current promotions, and updates to be customer ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. Carries keys to kiosk cabinets, locks/secures assets, and reports lost keys or assets to management.
Customer-obsessed: passionate, friendly, and engaging with customers. Builds rapport and loyalty, follows up with customers, captures referrals, and manages Be Back processes. May perform price overrides for specialty offers.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Qualifications
Education: High School Diploma/GED (Required)
Work Experience: 6 months of customer service and/or sales experience; retail environment preferred (Required)
Knowledge, Skills and Abilities: Customer satisfaction, passionate customer advocacy, balance of customer experience and performance goals (Required)
Team Building: Willingness to work with peers and store leaders, share best practices, and serve customers (Required)
Retail Sales: Competitive drive and ability to succeed in a fast-paced sales environment (Required)
Licenses and Certifications: At least 18 years of age; legally authorized to work in the United States
Travel Travel Required (Yes/No): No
Compensation Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training is provided and eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant.
Benefits Full and part-time employees have access to medical, dental, and vision insurance, 401(k), employee stock grants and purchase plan, paid time off and holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, disability and life insurance options, and discounts on mobile services and home internet where available. For details, see the benefits page: www.t-mobilebenefits.com.
Designation
Seniority level: Entry level
Employment type: Part-time
Job function: Sales and Business Development
Industries: Telecommunications
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500.
#J-18808-Ljbffr